RocketRoseArt

Jewellery and Glass Art

Toowoomba, Australia · 891 Sales

RocketRoseArt

Jewellery and Glass Art

Toowoomba, Australia 891 Sales On Etsy since 2013

5 out of 5 stars
(298)
Jeff and Ann

Contact shop owner

Jeff and Ann

View all 94 items

Reviews

Average item review
5 out of 5 stars
(298)
amf5611

amf5611 on Sep 24, 2017

5 out of 5 stars

Adore these earings are a lovely colour I wear them all the time, my item was shipped on time packaged well and am happy I found your shop in Australia. Thanks Anne and Jeff

View all 298 reviews

Updates

Something new for us. Swizzle sticks! Love making these as we can get really creative. We have a few designs and hope to do more. If you want something different just let us know.
Just want to show you a new product we have made. These are ring / trinket dishes. Made by laying up small pieces of art glass into a pattern, fusing and then slumping into a mold. Hope to do more designs.
Hey all. Just added a new style of stud earrings that have dangle charms. These are all sterling silver. heart️ Great for Valentines Day.

About

Just being creative

Being creative has to be one of the most rewarding activities anyone can undertake. It doesn't matter what the medium, just that you create something unique that comes from that place inside we all find hard to describe.

Ann and myself (Jeff) have worked together in our business for over 20 years. We are together 24/7, either at work or at home, and still we love being together and find ourselves a little lost if the other one isn't there. But the business I am talking about is in IT - computers and software. We love it, but there is little creativity to warm the heart.

So we both needed to find a way to express ourselves. Ann had always wanted to try working with silver and copper, and I had a strong interest in mediums like wood, ceramics and glass. It didn't take much for us to realise we could combine these interests and be creative together.

Hence, the birth of Rocket Rose Art. I am Rocketman, Ann is the Rose. It really is a case of Rocketman (a dream of mine) meets English Rose (she is from England). And the slightly odd name reflects the differences between us that make for a great mix and promises interesting things in the future.

Rocket Rose Art is young so we are still growing and learning, and shaping just what we are about. So this is a journey in progress.

----- OUR STUDIO -----
The images above give you a little insight into our studio beneath our home.

It is a work in progress, changing as we work out what we need and what we want to do.

The studio at the moment is comprised of a glass fusing kiln and glass working area that I work in, and a silver and copper work area for Ann.

We hope you hang in there with us as we travel this journey, and please don't hesitate to drop into our Shop Blog (link on the right) and give us your feedback, good and bad.

Shop members

  • Ann and Jeff

    Owner, Maker, Designer, Curator

Shop policies

Last updated on June 30, 2017
Welcome. Everything in our store is handmade by us (Ann and Jeff) in our studio here in Toowoomba, Australia.

Our hope is that you can find in our work the same passion we had in its creation, and that somehow we can all connect for our mutual benefit.

Creativity and expression is what drives us in what we do, but having you acknowledge our work is really the icing on the cake.

To back up our confidence we guarantee all our work. If you are not happy with anything simply return it to us for a full refund of your purchase price, excluding shipping.

PRODUCT NEWS EMAIL
If you would like to know when we have promotions, or release new products and colours, consider subscribing to our Product News email at our main website - www.RocketRoseArt.com/contact-us/product-news-subscribe/.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If you are unhappy with anything please contact us before leaving neutral or negative feedback. We will do our best to rectify any problems you may have.

While we can't be responsible for items lost or damaged in the post, please contact us with details so we can look into the problem and maybe find a solution for us both.

We want you to be happy with your purchase and overall experience.
Payment
PAYMENT METHODS
Credit Cards etc through Etsy Direct Checkout and Etsy Gift Cards and Etsy Credit.
Shipping
We ship using Australia Post only. Our experience is that delivery is reliable and cost is reasonable compared to other options.

Please be aware that all Australian shipping includes tracking, but, to minimise the default cost for international orders, standard international shipping does not.

If you are outside Australia and want the ability to track your shipment please choose the relevant shipping option when checking out.

Australia Post has a calculator for shipping times and it can be found at this URL -
http://www1.auspost.com.au/gc/

When using the calculator select Australia, set the origin Postcode to 4350. Just remember that the date provided is an estimate only. If fact, we think the calculator is optimistic and delivery usually takes longer. Most deliveries take about 2 weeks overseas, but can take longer, especially if you are in a rural area.
Additional policies and FAQs
Condition
We do our best to describe our items correctly, and will highlight any damage or flaws. However, we are human and if an item is not as described please do contact us.

Seller Information
Rocket Rose Art
Jeff & Ann Pritchard
9 Sourris Street,
Toowoomba Qld 4350
Australia
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jeff Pritchard, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jeff [!at] rocketroseart.com.au. Alternately, you may mail me at:

Jeff Pritchard 9 Sourris St., Mt Lofty, Qld 4350 Australia

More information

Last updated on Feb 2, 2018
Frequently asked questions

Our Blog and Other Shops

Ann has a collection of silver and gold jewellery, such as stacking rings, bands and bracelets at her Etsy shop called Little Somethings.
www.Etsy.com/shop/LittleSomethingsAnn

We do sell cabochons and other supplies at our Rocket Rose Art Supplies shop.
www.Etsy.com/shop/RRASupplies

Find out much more about how we work and make things in our home studio through our website / blog.
www.RocketRoseArt.com

Gift Giving and Packaging

All of our jewellery is supplied in either a velvet bag or a gift box with ribbon. In this way it ready for giving as a gift. We don't wrap the gift box with the ribbon so you can inspect the item before giving it as a gift.

All items are shipped in packaging that is well padded to ensure it arrives undamaged.

Abour Photos and Colours

We are not professional photographers and while we do our best to show the true beauty of the piece we have to admit that flat photographs just don't do the item justice. The depth of colour is flattened and colours may also vary slightly.

The Parti Gems used in jewellery have a depth of colour that can only be appreciated in the hand in good light. When held in the hand the gems colours will flash and change as you move it about, much like an opal.

All glass reflects light that does make it hard to photograph. Reflections can mask the detail beneath and flatten the image even more.

Given all this, we are confident you will be more than happy with your purchase.

Shipping and Tracking

Please be aware that all Australian shipping includes tracking, but, to minimise the default cost for international orders, standard international shipping does not.

If you are outside Australia and want the ability to track your shipment please choose the relevant shipping option when checking out.