rockfern

Earrings & Necklaces - gemstone, sterling silver & gold

Toronto, Canada

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Shop policies

Last updated on October 21, 2011
Welcome to Rock Fern Designs! I enjoy creating hand-assembled, 'few-of-a-kind' works of art. Please take a moment to look through my shop policies.

If you would like to contact me for shop-related inquiries or comments, please do so through Etsy conversations....it's the most reliable way to contact me!

I take my photos using a macro lens to display the detail of the stones and my work, so some pictures appear magnified. Please refer to the size in my item description for an accurate representation of the size.

Accepted payment methods

Paypal
Returns and exchanges
Please contact me if you are unsatisfied with your item. You may return an item within 7 days or exchange it within 10 days of your receipt of the item, and the item must be in original condition. I will refund the cost of the item to the buyer's Paypal account upon the safe return of the item. Sorry, no refunds on shipping fees, or on deposits for custom items. Tracking is not included unless requested (please contact me if you'd like tracking, I would be happy to send you a shipping quote). RockFern Designs is not responsible for lost, stolen or damaged items.
Payment
Items can only be listed on Etsy in US Dollars, so all the prices in my shop are listed in US Dollars.

I use PayPal secure servers to process all the payments - you don't need a PayPal account to pay, you can use your credit card.
Shipping
I ship standard mail (7-10 days usually for delivery to the US), within 4 working days from when I recieve confirmation of your payment - if there is a discrepancy between Etsy and Paypal addresses and you haven't noted which one to use, I will contact you prior to shipping. If I do not hear from you in three business days, I will ship to the Etsy address.

I try to recycle as much of my outer packing materials as possible, in attempt to cut down on waste and lessen my impact on our fragile environment.

If you would like expedited airmail delivery (3-5 days) or would like tracking included, please let me know upon purchase. The cost of the expedited delivery/tracking is extra, and I will send you an updated invoice via Paypal prior to shipping.

If you pay $2 more than the actual cost of shipping I will refund you the difference.

International buyers are responsible and assume all duties, customs and taxes required to receive their goods.
Additional policies and FAQs
CUSTOM REQUESTS:

If you would like a piece made just for you, please contact me and I will be happy to make arrangements.

Jewellery can be placed on 'reserve' for up to 3 business days.

For certain custom orders, I require a 50% non-refundable deposit on the item before purchasing the materials. Please message me for details.

PLEASE NOTE: Rockfern Designs jewellery and accessories are not designed for children 12 years and under.