Rocksterize is taking a short break

Loading

Note from shop owner Vacation time! Be back soon! :)

Note from shop owner

Last updated on May 2, 2018

Vacation time! Be back soon! :)

Tisch

Contact shop owner

Tisch

Reviews

Average item review
5 out of 5 stars
(104)
See reviews that mention:
quality shipping customer service
View all 104 reviews

Shop policies

Last updated on January 24, 2018
We strive to make every item the best quality that we can. This is our passion and we love doing it, and we hope that shines through in each item that we make.

Follow Tisch on Twitter for updates, new products, and more. http://twitter.com/Rocksterize

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Due to the nature of Rocksterize products, returns will not be allowed. ALL SALES ARE FINAL.
Exceptions for returns or refunds:
• The wrong item was sent
• There is damage that is clearly our fault.
• You have not received the item within 6 weeks after it is shipped.

-We must be contacted within 24 hours of receiving the item to be eligible for any returns. A return authorization is required. Item must be shipped for return within 2 days of authorization. Return shipping fees are paid for by the Buyer.
Any refunds for ANY reason do not include the refund of ANY Shipping (delivery or return) or Handling fees.
Any returned item must be in AS NEW condition.

INSURANCE - Lost/Damaged/Missing items mailed with insurance (this includes ALL international orders): All refunds will be given on the basis that the buyer fills out a "buyer affidavit". This document is required in order to fill out insurance claims with the post office. If this document is not filled out then we will not issue a refund.

We want the customer to be happy, so contact the store before making the purchase if you have any questions about the item condition or details. All problems will be evaluated individually. We strive to avoid problems and maintain a good relationship with customers.
Order cannot be cancelled after shipping has been initiated; this can happen as soon as 6 hours after order receipt.
No refunds on shipping charges to or from our store.
Items damaged during transportation will require photos of the package damage and damage to the contents before any claim can be made for reimbursement. Contact seller for more information.
Payment
• We accept Paypal and Credit Cards through direct checkout •

***Note: IF AN ITEM IS NOT PAID FOR WITHIN 4 DAYS YOU WILL FORFEIT YOUR PURCHASE AND I WILL RELIST IT. A reminder will be sent to you on the 2nd day of non-payment. *If you are having any problems paying or need more time please message me.

♥ RESERVED LISTINGS: All Reserved Listings must be purchased within 5 days of listing the item (unless an arrangement has been made for a later date) After 5 days the listing will be forfeited by the buyer and taken down. It will not be re-listed.

• NO INTERNATIONAL ORDERS. Sorry for any inconvenience. Items will ship within 3-7 days after payment has cleared. (excluding weekends & holidays)
• All Domestic US orders include tracking and Delivery Confirmation.
• Once paid and shipped, orders may not be cancelled.
• Rocksterize is not responsible for any lost, stolen, or damaged items while in transit.
• Item(s) may be shipped USPS, UPS Ground, DHL, FedEx or US Mail at our discretion.
• Items paid with PAYPAL will ONLY be shipped to the Paypal Confirmed address. Please double check addresses!
• Shipping fees are NOT negotiable. All orders ship at one flat rate for the entire order.
• If an item is returned due to Failure to Sign for or Accept Delivery...or requires "Address Correction" due to incorrect or incomplete address provided by the Buyer, which results in Extra shipping fees...the Buyer is liable for those fees.
Shipping
• Items ship out within 3-7 business days after payment clears. This does not include weekends and holidays.
• Orders of $50 or more will automatically include shipping insurance.
Additional policies and FAQs
If you are not happy with your item(s) for any reason due to any defects or problems that were clearly made in the creating of your item(s), please feel free to contact me at any time about the issue. I haven't had any issues with my items, but things do happen sometimes. Thanks so much ♥