RockyTopBakery

Fresh Homestyle Baked Cookies & Kitchen Accessories

29 Sales

RockyTopBakery

Fresh Homestyle Baked Cookies & Kitchen Accessories

29 Sales On Etsy since 2009

0 out of 5 stars
(16)

Announcement   My cookie recipes are now available in my first self-published, soft cover cookbook, "Favorite Cookies - A Dozen Recipes to Fill Your Cookie Jar."

Announcement

My cookie recipes are now available in my first self-published, soft cover cookbook, "Favorite Cookies - A Dozen Recipes to Fill Your Cookie Jar."

Susan M. Schroeder

Contact shop owner

Susan M. Schroeder

Reviews

No reviews in the last year

Anonymous on Apr 25, 2010

5 out of 5 stars

Awesome! Thank you!

Anonymous on Mar 31, 2010

5 out of 5 stars

OMG. I have died and gone to heaven by way of a cookie. Buttery, not too sweet,melts in your mouth. Blows your diet, but you will not care.

Anonymous on Mar 31, 2010

5 out of 5 stars

great products,nice packaging, nice customer service

Anonymous on Mar 8, 2010

5 out of 5 stars

Just as yummy and mouthwatering as the pictures would have you believe, if not more delicious! I ate one as soon as I opened the package and it was so crumbly and light that I knew I was in love. Thank you for the super fast shipping, lovely packaging, professional communication and awesome product!

View all 16 reviews

Shop policies

Last updated on February 12, 2011
♥ Freshness and quality are my top priorities.
Because Rocky Top cookies and biscotti are made with fresh butter and no added preservatives, they are like pastry and bread straight from your neighborhood bakery — and best eaten as soon as possible! If you don't plan on eating your cookies right away, store them in an airtight container. They can be stored for several days and/or frozen for up to one month. Just pop them in the microwave for 10 seconds to warm them or a 350-degree oven for 10 minutes to restore their crispness.

♥ Only wholesome ingredients go into every Rocky Top cookie.
I use only the finest ingredients — including Grade A free-range, organic eggs, Grade AA sweet cream butter, unbleached enriched wheat flour, and pure vanilla extract. No preservatives, hydrogenated oils (trans fats), artificial flavors or colors are used. All cookies are baked to order — made in small batches and scooped by hand.

♥ I will gladly include a gift card for purchases sent to a third party. Please indicate your personal message to the recipient in the Message to Seller box at the time of purchase. Packing slips that show the purchase price are not included in purchases designated as gifts.

If you do not find the answer to your question here, please e-mail me.
Thank you for your interest.

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Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
♥ Unless other payment arrangements have been made in advance, payment is expected at time of purchase. Orders that remain unpaid after 24 hours will be cancelled and relisted.

♥ Online payments with a debit card, major credit card, or bank account are accepted instantly through PayPal — one of the most popular and trusted payment methods on the Internet. It's easy to use and a PayPal account is not needed. Best of all, the service is FREE! For help with the Etsy checkout process, please copy and paste this link into a new browser window: http://www.etsy.com/help_guide_shopping.php

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Shipping
♥ How much time is needed to process an order?
Cookies and biscotti are baked fresh-to-order and shipped within 3 to 4 business days after receipt of payment. Please allow extra time during peak holiday periods.

♥ Orders are carefully packaged and shipped separately to ensure its perfect arrival. All domestic orders are shipped via USPS Priority Mail with Delivery Confirmation. Depending upon your location, please allow one to three days for delivery (four to five days for Alaska and Hawaii). Delivery times are estimates provided by the USPS and are not guaranteed. Please understand that Rocky Top Bakery cannot be responsible for the length of time in transit. Tracking information will be emailed to you when your order has been shipped.

♥ Orders may take longer during the holidays and may be impacted by severe weather conditions...so please allow extra time for delivery. For more information (updated daily) about postal facilities that are closed or have mail entry limits because of natural disasters or severe weather conditions, please visit: http://www.usps.com/communications/news/serviceupdates.htm

♥ Please keep in mind that delivery times are to the destination address, not necessarily to the recipient. While I'll do my very best to get your package there as soon as possible, I cannot be held responsible for packages left in doorways, pick-up notices left when no one is home, or for slow mail delivery systems such as those on college campuses. Typically, colleges and businesses do not have delivery services on Saturdays. This is especially important to consider when sending cookies to these types of addresses. The mailroom or receiving department is responsible for delivering the package to the correct recipient, which may result in a delay.

♥ Carefully verify your shipping address before submitting your order. Occasionally, packages are returned because the address provided was insufficient (lacking an apartment or suite number), incorrect (no such street name, house number, or no such person at the address), or that a pick-up notice was left and the recipient never called to arrange delivery. In the event your package is returned, you will be immediately notified. I will be happy to send a new package of cookies as soon as I receive a corrected address from you and the original package will be discarded. There is a $10.00 charge for the second delivery.

♥ Currently, baked goods are only shipped to addresses within the United States. Local hand delivery and pick-up is not available at this time. Expedited services are not offered at this time — they are too expensive, and in most cases, would cost more than the cookies. However, non-edible gift items are available for worldwide shipment. International orders (non-edible items only) are shipped USPS First-Class Mail International.

If you have any additional questions about shipping or a delivery, please contact me.

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Refunds and Exchanges
♥ I stand behind my products 100%. I want you to be satisfied with your purchase and I want you to come back. If you are not completely satisfied with your purchase, please contact me immediately after receiving your order for a replacement or full refund. I will either replace your package and reship it at no charge, or give you a full refund, whichever you prefer. However, my guarantee can not be extended to orders that were undeliverable because I was given an incorrect shipping address and/or the package was not picked up in a timely manner. Please verify your shipping addresses carefully.

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Additional policies and FAQs
♥ What is biscotti?
Biscotti are crunchy Italian dipping cookies that are baked twice to give them a dry, crunchy texture so they can be dunked in beverages such as coffee, tea, milk, or wine. These centuries-old cookies originated in Italy and are traditionally baked in almond, anisette, and hazelnut flavors. Rocky Top, however, bakes biscotti in new and exciting flavors that appeal to the more adventuresome taste buds.

♥ How big are the cookies?
Rocky Top cookies are sized for serious milk-dunking. They typically measure 2.75 to 3 inches in diameter — about five or six bites, depending on how hungry you are. See the individual item descriptions for particular size information.

Biscotti are generally 4" long x 3/4" wide x 1-1/8" thick (at center).

♥ What is the shelf life of the cookies and how should they be stored?
Your cookies are baked fresh after they're ordered to give you the best quality upon arrival. Because they are made with fresh ingredients and no added preservatives, they are best eaten as soon as possible. Shelf life for most baked goods is about 5 to 6 days or longer if kept refrigerated or frozen. They should be stored in an airtight container. For the best taste and texture, allow refrigerated/frozen cookies to adjust back to room temperature before eating. Pop them in the microwave for 10 seconds to warm them or a 350-degree oven for 10 minutes to restore their crispness. Take care not to leave them in high temperature conditions.

Because of its low moisture content, biscotti has a longer shelf life. It should be stored in an air tight container.

♥ Do you use preservatives and are the ingredients safe?
All Rocky Top cookies and biscotti are baked using fresh, wholesome ingredients with no added preservatives. Only the safest, finest quality baking ingredients are used. See the individual item descriptions for the specific ingredients used in each recipe.

♥ Are there any ingredients that may cause allergies?
The recipes contain egg and wheat, and many of them also contain nuts. All of the baked goods are prepared and baked in a kitchen with equipment that handles peanuts, tree nuts, eggs, milk, soy, chocolate, gluten, and wheat. Please see the individual item descriptions for the list of ingredients.

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All photos and content of this shop © 2009 Rocky Top Bakery.

Please bear in mind all monitors display color differently. The colors displayed on your monitor and the actual item may vary slightly. Although Rocky Top has tried to accurately display the colors of its products on the site, the accuracy of colors displayed on your monitor can not be guaranteed.