Roeqie

Magical Illustrations by Roeqiya Fris

Rotterdam, The Netherlands | 1493 Sales

Roeqie

Magical Illustrations by Roeqiya Fris

Rotterdam, The Netherlands 1493 Sales On Etsy since 2018

5 out of 5 stars (114)

Announcement   Shipping is without Track and Trace

Announcement

Last updated on Jan 31, 2018

Shipping is without Track and Trace

roeqie

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roeqie

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5 out of 5 stars
(114)
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quality 4 shipping 15 customer service 6
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More information

Last updated on Nov 11, 2018
About shipping - delivery times

I ship everything using the Dutch National Postal Service (PostNL). They have a good reputation in terms of delivery times. However, when they hand a package over to foreign customs or the foreign delivery service, it's out of their hands.
In my experience, delivery times vary between 1-7 days (in Europe) to 1-14 days (outside of Europe), depending on the country, the handling times of the local customs, and the speed of the local postal delivery service.
Usually you as a customer know best what to expect when receiving packages from Europe / the Netherlands. If you suspect that the shipping / delivery takes too long, do not hesitate to contact me.

About shipping - track and trace

In the Netherlands it is not customary to use Track and Trace for shipments (probably because it's not really needed: within the Netherlands, packages almost always arrive the next day using normal/standard shipping.
It is however possible to use Track and Trace. but at an additional fee of 20€, and it is not available for all countries. I think this is quite expensive compared to the standard price of 22€ for an A4 illustration, but unfortunately that is what the Postal Service charges for that service.

Because of that, i dont't ship using track and trace, but i use standard shipping. Contact me if you want to use Track and trace.

About shipping - item has not arrived / is lost

Let me first start by saying that fortunately most of the items are delivered correctly, intact, and in time.
So far i have sold more than 1150 items, worldwide. The total number of times that an item did not arrive or was lost, is about 10, so that's about 1% of all shipments.
If a shipment takes too long, please contact me. Funny enough, most of the time the original shipment arrives belatedly within days of the new/second one :) Like the local postal needed a little "push" or something.

About shipping - originals

Originals are always shipped using insurance, with Track and Trace, and the receiving party needs to sign for delivery.
This is because of the value of the items, which makes it worthwile to pay the charges for these services.
Also, when an original is lost, i cannot simply send another one because, well, it's one-of-a-kind.
Even with sending originals, it has happened that the shipment was "lost" or severely delayed.
I then asked the Postal Service Company to start an investigation, and that always lead to (delayed) succesful delivery of the items. Again, it's like the local customs or postal office needs a little "push" to do the final delivery or something.