Roeqie

Magical illustrations by Roeqiya Fris

Rotterdam, The Netherlands On Etsy since 2018

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Roeqie

Magical illustrations by Roeqiya Fris

Rotterdam, The Netherlands | 5,068 Sales

Announcement    Expect delays in shipping times due to the current situation.
Shipping is without Track and Trace.
Please please PLEASE, make sure your address is correct before placing your order!

Announcement

Last updated on Jan 31, 2018

Expect delays in shipping times due to the current situation.
Shipping is without Track and Trace.
Please please PLEASE, make sure your address is correct before placing your order!

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roeqie

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roeqie

Reviews

Average item review
5 out of 5 stars
(486)
See reviews that mention:
quality 24 shipping 69 customer service 26

About Roeqie

Sales 5,068
On Etsy since 2018

Roeqiya Fris

Currently based in Rotterdam, The Netherlands, Roeqiya is a Dutch-Egyptian illustrator who graduated from the Willem de Kooning Academy of Visual Arts.

She mainly works with colored ink, markers, and pencils.

Shop members

  • Roeqiya Fris

    Owner

    Inspired by Arab culture, worldly travel and nature, her scenes radiate with vibrant color, boldly mixed patterns, and strong femininity. Her artwork depict diversity, female friendships and sisterhood.

Shop policies

More information

Last updated on Nov 11, 2018
About shipping - delivery times

I ship everything using the Dutch National Postal Service (PostNL). They have a good reputation in terms of delivery times. However, when they hand a package over to foreign customs or the foreign delivery service, it's out of their hands.
In light of the Corona virus outbreak, I have noticed significant delays in shipping and delivery times, due to limited capacity and extra security measures at both Customs and local delivery companies. So, it wil probably take a little (days), or considerably longer (up to 8 weeks) for items to reach you. Please consult your local or domestic delivery / postal service and customs agency for status on this.

About shipping - track and trace

In the Netherlands it is not customary to use Track and Trace for shipments (probably because it's not really needed: within the Netherlands, packages almost always arrive the next day using normal/standard shipping.
It is however possible to use Track and Trace. but at an additional fee of 20€, and it is not available for all countries. I think this is quite expensive compared to the standard price of 22€ for an A4 illustration, but unfortunately that is what the Postal Service charges for that service.

Because of that, i dont't ship using track and trace, but i use standard shipping. Contact me if you want to use Track and trace.

About shipping - item has not arrived / is lost

Let me first start by saying that fortunately most of the items are delivered correctly, intact, and in time.
So far i have sold more than 1150 items, worldwide. The total number of times that an item did not arrive or was lost, is about 10, so that's about 1% of all shipments.
If a shipment takes too long, please contact me. Funny enough, most of the time the original shipment arrives belatedly within days of the new/second one :) Like the local postal needed a little "push" or something.

About shipping - originals

Originals are always shipped using insurance, with Track and Trace, and the receiving party needs to sign for delivery.
This is because of the value of the items, which makes it worthwile to pay the charges for these services.
Also, when an original is lost, i cannot simply send another one because, well, it's one-of-a-kind.
Even with sending originals, it has happened that the shipment was "lost" or severely delayed.
I then asked the Postal Service Company to start an investigation, and that always lead to (delayed) succesful delivery of the items. Again, it's like the local customs or postal office needs a little "push" to do the final delivery or something.