txlnghrnsgirl25 on Dec 23, 2015
I thought this item would be metal, not plastic. But it was here on time and I am grateful for that.
Mavis responded on Dec 25, 2015
This item is ALL metal pieces; we do not understand why customer thinks this piece is made from plastic. Our shop has tried to contact buyer twice to see if they want refund but haven't heard back from them. Romantic Desires takes great pride in all our work and strive to make our customers happy.
Immbel Reed on Dec 20, 2015
These steampunk wooden boxes may be small but pack a powerful punch. Gorgeous work and design. This gift will most certainly be adored. Thank you so much!
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
Custom items take a bit longer. We begin working as soon as the customer pays, but due to the processes used it can take up to 3 - 5 days to complete the item. Then we ship within 2 days of completion. **CUSTOM ORDERS** we will email pictures of the completed item for your approval before mailing. Please understand that all custom orders are FINAL SALES. We do not accept returns on custom made pieces.
International customers - because we have to take the item to the Post Office, it may take a couple of days after receiving payment. International delivery time varies between 2-4 weeks. Also, you will be responsible for any custom fees, so please be aware of your country's policies.
We're sorry, but due to custom restrictions, we do not ship to Italy.
USPS Holidays where PO is closed.
Refunds and Exchanges
***SHIPPING COSTS ARE NOT REFUNDED - including the return shipping; they are the buyer's responsibility to pay. (The ONLY exception - if item is damaged due to original packaging or the wrong item is sent).
***REFUNDS CANNOT be issued on ANY of the MASKS, because of the fact that you'll be wearing it on your face. We wouldn't want to sell something used and we're pretty sure you wouldn't want to purchase something worn by someone else. (only exceptions are listed above!).
***ALL CUSTOM ORDERS - Please understand that all custom orders are FINAL sales, and we do not accept returns or issue refunds on custom pieces. We will work closely with you to make you the perfect piece and will email pictures of the completed item for your approval BEFORE mailing.