I am very happy to make custom orders, please message us with any enquiries.

NZ wide shipping the answer is yes. However international parcels, the freight is charged by weight. When the weight of a parcel goes beyond 200grams, freight will go up slightly. When more than one item is ordered internationally, an additional $5 is added to the freight per item, and Australia an additional $2 per item.

Your handmade item can either be wrapped in brown paper or a brown paper bag.

If you are not happy with your purchase, for whatever reason, please contact us within 3 days of receiving your order and we will try to resolve the problem.

Customer pays for return postage unless the product is faulty. We will only refund shipping costs if the product is faulty.

Refunds will be given once we have received the item in 'as bought' condition.

Please note that custom made orders are non-refundable.

International parcels receive a tracking number however the postage you paid isn’t a proper tracking service and only provides limited tracking. If you haven't received your parcel, please contact us and we can investigate for you through NZ post using the tracking number that was given to us when we shipped your item. Lost or missing orders, our policy is to first locate the order in the courier system and assist with any delivery issues. The order may be refunded by NZ post if they cannot locate your parcel. This can take a few weeks to resolve. If you would like to include full tracking, please notify us and we can upgrade your shipping costs.

Please allow 1-2 weeks to complete made to order / custom made orders. If you have an urgent request however, please message me and we can together on a possible ETA.

If you haven't received your parcel, please contact us and we will investigate for you through NZ post using the tracking number that was given to us when we shipped your item. Our policy is to first locate the order in the courier system and assist with any delivery issues. If your order cannot be located after a given time, NZ Post may provide a refund for the cost of the item purchased. An investigation can take 4-6 weeks.

We are not responsible for a parcel if we have been given the wrong delivery address.

If you would like to include full tracking on an item, please notify us and we can upgrade your shipping costs to include this.

Bulk orders can be offered at discounted rates which vary in quantity. Shipping costs will vary as well depending in quantities. Please message me for an official quote.

Due to health reasons, we cannot return face masks.

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company Roseabylily is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR).

Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay. Please recycle when you can. Thank you.