To create each item takes 3-5 business days. During Holidays please expect all orders to be shipped on the 5th business day due to the influx of orders.

Packages are produced and shipped within 3-5 business days and take an additional 3-5 days for shipping. Please note USPS only guarantees overnight express shipping. If you need your product by a certain date please plan accordingly or upgrade to rush production plus express shipping. If you are unsure of your arrival date please reach out! All requests for a quicker arrival date put in the checkout notes will be ignored and orders will be produced according to what production times/shipping options you chose at checkout. During the holidays USPS can take longer due to higher volumes. Again please plan accordingly or upgrade your turn/ship times.

We will try our best to get to your conversation and change requests as soon as possible. However we can not guarantee any changes allowed to your order after it is submitted. Please make sure all information is correct before placing your order. During holidays and for all embroidery orders, no changes to orders will be accepted, no exceptions.

All of our mug orders come with option to choose gift wrapping when you are selecting the options on each listing. If you would like a free notecard and envelope with your order please send us the text in the notes section located in your cart. The notecard is available for any order whether you want your order gift wrapped or not.

Since we are a made to order shop our policies state no cancellations or returns/exchanges. Once your order is placed we immediately use your payment to order your supplies to complete your items. We understand plans may changes, events might get canceled etc. However, we are not able to return your goods after they are ordered from our suppliers or get back the time or money lost from creating your custom items. Please respect this policy and order accordingly.

All listings should have a personalization box where you can submit your information. If you do not see this area there is also a checkout notes to seller section. * PLEASE NOTE: This is only for items that already have a customized spot. This is not for mugs or mousepads that are predesigned with no required changes.*

Unfortunately we can not guarantee a shipping address change. However, if you did accidentally submit a wrong address, please make sure to contact us immediately and we will note that on your order. Please note, if your item is on the 5th business day of production or it has already shipped we most likely won't be able to change your shipping address in time.

Unfortunately, once an item is marked shipped the postage for that location has been purchased already and is on its way to the post office. The best thing you can do is contact your post office or go to their website to see if a package intercept is possible. Take your tracking number located on your receipt and contact USPS immediately. Link: https://retail-pi.usps.com/retailpi/actions/index.action

If the address is not deliverable, the package will be returned to us and you can pay for new shipping to the correct location. Previous shipping costs will not be refunded. Once a package has shipped the postage has been paid for and we can not refund those costs.

We must be notified of any issues with your order within 4 business days of delivery. If 4 business days have gone by since delivery, and your items were needed for a specific event, unfortunately we can’t offer you a refund or exchange. This will ensure a timely resolution to any issues.

Items returned to us due to an issue with your order must be unworn, unwashed, and in its original condition, not damaged or missing parts for reasons not due to our error. If we accepted an exchange and your items are not in this condition - we reserve the right to refuse that exchange.

If there is an issue with delivery we will need to be notified in 48 hours.