Rosengarten

Lovingly handmade cards & tags and supplies

Frankfurt am Main, Germany · 555 Sales

Rosengarten

Lovingly handmade cards & tags and supplies

Frankfurt am Main, Germany 555 Sales On Etsy since 2009

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(423)

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Rosengarten

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Shop policies

Last updated on February 7, 2012
Thanks for visiting my shop!

I love hearing from you. If you have any questions at all, please don't hesitate to contact me.

Below are the policies of my shop. Please read them carefully before you make a purchase so that the transaction will run smoothly.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I currently accept Paypal as my preferred and only method of payment. It is the easiest and safest way of making and receiving a payment.

You do not need a Paypal account to pay by credit card! Choose the Paypal option during checkout. After you submit your order, click the "pay now" button. Scroll down and you will see the option to pay with credit or debit card without having to signing up for a Paypal account.

I ask that you please make your payment immediately after checkout. If payment is not made within three days, the order will be cancelled.
Shipping
All orders are carefully packaged and shipped within 2 business days of payment received.

DOMESTIC SHIPPING

All domestic orders are mailed from Germany with Deutsche Post.

INTERNATIONAL SHIPPING

All international orders are mailed from Germany with Deutsche Post.

Approx. shipping times:
Europe: 2-5 business days
US: 7-14 business days

Because prices vary from country to country, the prices stated are estimates only. Once I know the actual shipping charge I will refund if overcharged.

Unfortunately, I cannot track or insure any international orders, so I cannot be held responsible for lost or damaged items sent out of the country.

International Buyers: Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Germany.

HANDLING FEE
A small handling fee, to cover the cost of bubble wrap, mailers and supplies, is applied to some items and is typically around $1 per order.
Refunds and Exchanges
If the items that you have purchased are in any way defective, or if there is an error on my part, I will send you a replacement or offer you a refund. If you have a damaged item or there is an error, you must contact me within 7 days of receiving your purchase.

Unless you ask and pay for postage insurance, I cannot be responsible for lost packages.
Additional policies and FAQs
Your feedback is greatly appreciated! If you have any trouble with your order, please contact me before leaving feedback. If I don't know there's a problem, I can't fix it!

All my products come from a smoke-free household, we do have two cats though.