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HappyLittleHeartToys

handmade toys for happy little hearts

Newcastle, Australia · 2684 Sales

HappyLittleHeartToys

handmade toys for happy little hearts

Newcastle, Australia 2684 Sales On Etsy since 2007

5 out of 5 stars
(1482)

Shop owner

rosie

Contact

HappyLittleHeartToys is taking a short break

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Note from shop owner rosieok is on a break.

all orders have already been posted.

if you need to get in contact with me i will still be checking my etsy messages. you can also email me at rosie.ok [!at] hotmail.com and i'll get back to you as soon as i can.

merry christmas and happy holidays everyone 💚🎄💚

Note from shop owner

Last updated on Dec 23, 2015

rosieok is on a break.

all orders have already been posted.

if you need to get in contact with me i will still be checking my etsy messages. you can also email me at rosie.ok [!at] hotmail.com and i'll get back to you as soon as i can.

merry christmas and happy holidays everyone 💚🎄💚

rosie

Contact shop owner

rosie

Reviews

Average item review
5 out of 5 stars
(1482)
Courtney Jackson

Courtney Jackson on Dec 25, 2015

5 out of 5 stars

Incredible! Just what I wanted, an original handmade gift for the new little bubbas in my life! Rosie was amazing to deal with, definitely buy again!!

View all 1482 reviews

About

cute, colourful, crafty

i've been crocheting since i could hold a hook (knitting too). i remeber learning to knit and crochet sitting under my grannys kitchen table before i even started school.

i took up bear making in my late teens and finally found my own obsession in toy design and making.

my early crafty experiences and later work designing and making faux fur bears has come in handy over the years and i've been able to put all that knowledge and experience to work in my current creations.

i'm obssessed with colour and colour combinations. i can't just have 1 colour i have to have every colour available. so i now have over 120 colours of yarn and collect more everytime i see a new colour to add to my stash.

i've found a new love for trims, ribbons, buttons, laces etc.. so i have dozens available now - teeny tiny buttons, pom-pom trims, embroidered and lace ribbons, glittery sparkle ribbons and so many more. everything and anything that could be essential for fancifiying my creations.

you can find me at
instagram@happylittlehearttoys
http://www.instagram.com/happylittlehearttoys
http://www.happylittlehearttoys.com

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Around the web

Shop members

  • rosie

    Owner, Maker, Designer, Photographer, Technical Wizard

Shop policies

Last updated on October 4, 2014
current layout testing by ETSY may mean you can't see shipping info until you add items to your shopping cart.
the basic breakdown is:

**there are so many countries to list shipping for, if your country is not listed it will ship for the "Everywhere" rate. this is the highest rate so if costs are less you'll get a refund. if you'd like a specific shipping cost for you country that is not listed let me know and i'll check it out.


these are guidelines for my shop http://etsy.com/shop/rosieok only and not ETSY wide policies, or policies for other ETSY sellers.

i love to chat so if you have any questions just send me a conversation.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
if you want to pay by credit card you can either use the credit card processor on etsy or use paypal's credit card processing.

if you pay by e-cheque your item will not be sent until it clears, which is up to a week.

aussie buyers can use paypal or contact me for other payment options- direct deposit, cheque, australia post money order.

any custom orders will require payment before i start work. generally there are no refunds on custom orders when work has begun. the refunds policy further down will give full details.
Shipping
i now post 2 days a week but more if needed at busy times of the year.

AUSSIE BUYERS can expect their parcels in about a week after posting. i'm in NSW further states like Tassie and WA could take the full week, closer states will take less time. all aussie parcels now come with tracking numbers you can view at www.austpost.com.au

INTERNATIONAL BUYERS parcels are sent australia post airmail which is normally up to 2 weeks after posting. though it can take slightly longer (4-6 weeks) for postal service or customs delays

if you need your item faster or want tracking/registered post let me know and i'll find out the costs for you. please be aware these are extemeley expensive for international post.

i do not pay import or customs duties, taxes and charges. these are applied and collected by your country when you buy internationally. the buyer/person recieving package is responsible for this. if you aren't sure about customs limits and costs please check with your local post office.

i do not mark parcels as "gift" on customs forms. i also do not give a false $$ value on customs forms. it is illegal to give false information and if found out a very hefty fine or possible jail time are the consequences for me so please do not ask.

please make sure your etsy and paypal addresses are the same to avoid confusion about shipping. if they aren't the same i will contact you and the item won't be sent until i get a confirmation of the correct address so they aren't sent to the wrong place.

EXCESS POSTAGE -CUSTOM ORDERS:
for very large (heavy) custom orders i may need to charge extra postage costs and these will be discussed BEFORE the order is taken.

after postage and packaging costs if i've overcharged i'll refund the difference via paypal.
Refunds and Exchanges
if you have a problem with your order please let me know as soon as possible.

CUSTOM ORDERS: i now do not accept returns on custom orders. this is because orders that have been made with names, dates, custom colours etc.. cannot be resold if you change you mind.
**if i've made a mistake on the order a full refund is given of course.

MISSING ITEMS: if an item goes missing in the post or does not arrive in a reasonable amout of time (30 - 40 days) let me know and i'll fill in the forms required by australia post to start a missing item search. after the postal search (1-2 weeks) i am happy to refund or replace or give store credit** to the same value.

BROKEN OR DAMAGED ITEMS: in the case of the item being broken/ damaged when it arrives please let me know ASAP -7 days after receiving should be plenty of time to notice any defects.
i will offer a full refund, replacement or store credit. i will either require the damaged item (plus packaging, etc) to be returned to me OR photographic proof clearly showing the defect/fault.

CHANGE OF MIND RETURNS: if you change your mind on a purchase (custom orders see above) you can return within 7 days of recieving. please let me know ASAP so we can discuss return details.
all items, packaging etc will need to be returned back to me in ORIGINAL condition.
buyer will pay return postage costs.
refunds are not given until the item makes it's way back to me safely. proof of postage and or tracking are needed for you to prove sending the item.
refunds will be for item cost only and not postage-i don't keep your postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.

WRONG ADDRESS: please make sure your address is correct. i ship to the address given so if you've forgotten to change an old address this will cause problems.
in the case where you give an incorrect address, when it's returned i either refund minus original shipping costs- these were paid to the post office when your items were sent to you and i can't have them refunded to me.
OR the buyer will need to pay to have it resent to the correct address.

UNCLAIMED PACKAGES: if you aren't home to recieve your package it may end up back at your local post office and will need to be picked up by you. if you do not pick up your package the post office will return it to me unclaimed after a certain amount of time passes (normally 2 weeks).
when the package comes back the me if you still want your items you will have to pay a new postage cost to have them resent.

if you change your mind and don't want them resent refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.

REFUSED PACKAGES: if you refuse an international package because you don't want to pay import charges. when the item returns to me refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.

the buyer is responsible for return shipping costs unless we agree differently beforehand or is covered above.

please do not send anything back for a return/refund until we have discussed via etsy convo.

**REFUND, REPLACE, STORE CREDIT ?? i'm happy for the buyer to choose which option in cases where it's needed.

**STORE CREDIT- store credit given is valid in my shop only and not valid etsy wide or in any other etsy shops.
Additional policies and FAQs
i love custom orders and requests and i'm (usually) happy to deal with these.

wholesale and other discussions welcome too.