rosieplustheboys' Shop Policies
HELLO! It's lovely to meet you.
In the following sections you'll be able to find out lots of information about what you can expect from Rosie and the Boys.
Rosie is responsible for all aspects of designing, making and packing her papercut goods.
The boys mainly provide inspiration and fun but occasionally go to the Post Office!
You may be interested to know:
I only use high quality, fine art papers to create my papercuts. These papers are fade-resistant, acid free and made from sustainable sources.
I try to minimise waste as much as possible so all the leftover scraps of that lovely fine art paper are turned into hand punched confetti; I sketch designs on scrap paper or digitally and am committed to using eco-friendly packaging wherever possible.
All the information you need to make a purchase should be below BUT if you still have any queries or a special request please don't hesitate to contact me via convo (contact seller). I promise that I'll get in touch with you as quickly as possible.
All products and images: © 2015. Mrs Rosemary Cheetham, Rosie and the Boys
NEED SOMETHING IN A HURRY? Please contact me BEFORE purchase if an item needs to reach you be a certain date. I will respond within 24hrs and will give you as much information as possible about order turnaround times and shipping options.
Want to buy something? You can take a look at this step by step guide if you need help: http://www.etsy.com/help/article/339
Payment options include direct check out using your credit/debit card, Paypal or Etsy giftcards.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Please pay on the day of purchase. If payment is not received when you place your order, you will receive a reminder message. After this time your order will be cancelled if payment or contact has not been made. If you have any problems with completing your order, just let me know (via contact seller)
I understand that sometimes you might change your mind and want to cancel an order. You are welcome to do so for any item which is READY MADE or in certain circumstance MADE TO ORDER. (Please see my refund policy below for more information).
Please be aware when placing an order for a custom papercut that I cannot offer this same cancellation option. If materials have been especially sourced, design work has been undertaken or I have already started cutting a design for you, then it is impossible to issue a full refund. I understand that occasionally personal circumstances may lead to you wishing to cancel a product and I will endeavour to be as helpful and understanding as possible.
NEED SOMETHING IN A HURRY?: I understand that sometimes time is of the essence. Please contact me BEFORE purchase if an item needs to reach you be a certain date. I can then let you know whether I can create and ship your item within the timeframe required. Other, faster shipping methods can also sometimes be arranged at the buyers cost.
Please note that Rosieplustheboys is in the United Kingdom.
Items which are in stock are posted within 2 business days of payment being received. Made to order and personalised orders will be shipped within 3-5 days of receipt of payment but this can be longer during busy times. Please bear this in mind when ordering. I will always let you know the date on which your item was shipped by sending you a shipping notification.
I do my absolute best to get items to you as quickly as I can. Once the items are packed up and posted, I sadly can't control how long they take to reach you. Please be assured there is very rarely a problem and I'll always do my best to help if there is. The shipping time estimations are listed below (all shipping times are estimated to the best of my knowledge):
--- Items being sent within the UK will be posted 1st class and should take 1-3 days to arrive. Please bear in mind that they may take longer in some cases though (ie at peak periods such as Christmas).
--- Items posted within Europe should take around a week. They may only take a couple of days though or up to 2 weeks.
--- Other international shipping destinations will take around 1-2 weeks usually (though it can be as little as 4 days to the USA!). Unfortunately it maybe longer due to location, international customs or due to postal delays.
Please leave feedback when you receive your item/s, so that I know they have arrived safely!
All items will be packaged to withstand the rigours of travelling through the postal system! Your goods will be packed using a mixture of new and recycled materials but I will always make sure it looks pretty.
My shipping prices also include a charge for packaging and handling. So, if the postage on your package is lower than what you paid, please remember you also paid for handling, the packaging, and other shipping materials required to get your package to you intact and safely.
All purchases are nicely wrapped/packaged to keep them in perfect condition. A gift card with your own message can be added to your order and the gift sent straight to the recipient at no extra cost if you would like -please request this when you order. This is especially handy if you are overseas and would like your purchase shipped to someone in the UK.
For international shipping, customs forms, where required, will be filled out accurately.
Refunds and Exchanges
I take pride in what I make and sell and it is really important to me that you are delighted with your purchase. If you have any concerns about your order or an item arrives damaged please contact me immediately. I am only happy if you are happy!
As Rosie and the Boys is based in the UK, I adhere to and have based my refund policy on English law.
My refund policy differs according to whether the item you purchased was from my collection of readymade designs; made to order or was a custom listing. Please see below for the relevant information:
Great news! When you buy a READYMADE item from my Etsy shop you are covered by the Consumer Contract Regulations 2013. What does that mean for you? Well if for any reason you are not happy or have changed your mind and want to return your goods and receive a refund you have a 14 working day "cooling off" period in which to do so. (The 14 days starts from the day you received the goods). Please note the goods must be returned to me in their original packaging and you will be expected to cover the costs of returning the item unless the item is faulty
I reserve the right to deduct a charge if the items returned have been reduced in value as a result of being handled more than necessary.
If you are returning goods because you have changed your mind:
When I receive the returned goods I will refund you the cost of the goods and the original shipping costs (less any deduction for damage if applicable). I am happy to send a matching replacement of the item instead of a refund if this is what you would prefer.
If you are returning goods because they are faulty:
When I receive the returned goods I will refund you the cost of the goods, the original and return shipping costs . I am happy to send a matching replacement of the item instead of a refund if this is what you would prefer.
MADE TO ORDER:
If an item or order has been made especially for you but is not personalised, I may refund or replace less a small charge for doing the commission. Any refund or replacement will only occur providing items are returned in their original condition BUT will not include buyers postage costs and will only be made on receipt of the returned items. Please state whether you would like a refund or a replacement.
Everything I create, I make to the absolute best of my ability and aim to make each item to be just as requested and to look as good as possible. Unless faulty or damaged in transit; in the situation that I have made a personalised order for you which cannot be resold, regretfully a refund will not be possible.
Additional Policies and FAQs
All Rosie + the boys products are made in a smoke-free home.
Please be aware that whilst I take great care in trying to depict colours accurately in my product photos there maybe some variation depending on the monitor you are viewing the image on. If you want to clarify a colour please contact me prior to purchase.
I welcome custom orders. Contact me with your ideas and let's make something beautiful!
Wholesale enquiries welcome. Please get in touch for more information.
MRS ROSEMARY CHEETHAM trading as Rosie and the boys
Registered address: 30 Marriotts Close
Email address: rosie [!at] rosieandtheboys.com
Last Updated February 21, 2015