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Rotem Zamler

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Rotem Zamler


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About RotemZ

Sales 105
On Etsy since 2011

Shop policies

Last updated on October 3, 2017
Welcome to RotemZ ♥
Your satisfaction is very important to me.
Please take a few moments to read my policies before purchasing my items.

Accepted payment methods

Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
I package each item with love and care
If for any reason the item arrives damaged, please do not hesitate to contact me for a replacement item.
In order to safeguard against fraud, a picture of the broken / damaged item must be sent to me via email, and on receipt of that, an item as similar to that purchased will be reshipped at no extra cost to you. Shipping will be standard mail.
If you are not satisfied with the product you purchased (and I hope this is never the case), please contact us to work out either a refund or a replacement item. The item you received must be returned within 14 days of purchase and be in as good a condition as when it was sold.
If a replacement item was requested, shipping costs of the item will be on you. Refunds do not include return shipping costs.
I accept payment by Paypal
You can also pay Paypal using your credit card
You can pay for your items via PayPal, even if you prefer not to open a PayPal account. Just follow the simple instructions here

If you are a first time shopper on Etsy here is a short how to on the check out process:

If payment has not been received after 5 days I will have to cancel your order.

In any case of difficulty with the payment process, please do feel free to contact me.
Items are shipped from stock unless otherwise specified in the item description.
Items from stock are shipped within 5 working days of receipt of payment (normally sooner !)

I am happy to ship worldwide to any destination, and all care is taken to insure that your package arrives at your doorstep in exactly the same condition it was in when it left ours.

I normally ship by standard airmail and these are the prices quoted for shipment.
Shipping time for standard mail to the Northern Hemisphere is 10-21 days.
I can also ship via EMS express mail or via your own courier account.
Please convo me for details

Please do make sure to order in plenty of time as I cannot be responsible for delays in the postal service.

Shipping address:
I will ship your order to the address you provide in the * Etsy * checkout – so please make sure it is correct .
Additional policies and FAQs
I love the adventure of custom orders - please convo me for details.
Likewise bulk orders for parties and events.
Wholesale pricing available to retail outlets and businesses.