Announcement   Our customer service lines are open Monday - Friday from 9AM - 5:30PM
207.808.5042

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Voted Best Handbags by Down East Magazine!

100% Maine Made!

There is inherent beauty in something made one at a time and at Rough & Tumble, there is a commitment to the effort that this entails. Each bag is cut, stitched, and finished here at our studio in Brunswick, ME.

For years, each bag was made start to finish solely by our founder and designer, Natasha Durham, in her home studio. Today, bags are expertly stitched by a team of primarily professional quilters under the direction of Natasha and Production Manager, Amanda Trundy.

Our signature mix of smart utility, archival form and rugged luxury materials marks an enduring vision of authentic, well resolved, and trend free design.

These collections, emphasize an understated luxury. They are a statement of visual balance, clean architecture and of course, what we are known for, high function.

Rough & Tumble continually sources special leathers, textiles, and custom fittings, ensuring a fast-changing palette of reinvented, unique and forward looks.

Portland Flagship Store Hours:
Mon - Sat 10AM - 5PM
Sun - closed

Brunswick Studio:
Our space in the Fort Andross Mill now houses are design, production, and offices. While we are searching for a new retail space on Maine St. in Brunswick, ME please be sure to visit our Flagship Store in Portland!

A note from the designer...
"Truly, if the leather is not luxurious, it matters not the slightest what the bag looks like in a photo." - Natasha Durham

Interview:
http://mainetoday.com/tag/rough-and-tumble/natasha-durham-bag-designer/
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SHIP TIME
We strive to keep every bag, in every color, in every size in stock and ready to ship the same or next day.

Each of our bags is made one at a time, which means sometimes immediate shipment isn’t always possible. If that happens to be the case it may take a few extra days for the bag to finish production and be on its way to you.

If you would like to discuss product availability or if the exact timing of delivery is of particular importance due to travel, gifting, etc., please reach out to us.

US SHIPPING
Items shipped in the US are shipped via USPS Priority Mail, with delivery confirmation. The tracking number will be automatically sent to the email you have provided.


INTERNATIONAL ORDERS
International orders have the choice of either USPS First Class or USPS Priority Shipping. Upon shipment, a tracking number will be sent to your email.

*Tracking is only guaranteed to the US border. Not all postal service providers outside the US follow the USPS tracking guidelines.*

LOST OR STOLEN + CUSTOMS FEES
Lost, undeliverable, or stolen packages are the responsibility of the buyer. Duty, VAT charges, and customs fees are also the responsibility of the buyer.


SALE ITEMS/SPECIAL PRICING
We want you to love your finds, so R&T sale/special pricing items are never final. Store credit will be issued for any sale item with its prompt return.

Please email service [!at] roughandtumbledesign.com with your order or receipt number to obtain a return authorization form.


EXCHANGES AND RETURNS
**Sale and Special Pricing items may only be exchanged for store credit.**

If you’d like to exchange your bag…

We would like to have every opportunity to put the perfect bag in your hand! If you know what you’d like today, please purchase anew and we will rush a refund to you as soon as your previous purchase arrives.

All exchanges must occur and be postmarked within 10 days from when the product is received.

The item should not have been used in any way, been exposed to perfume, smoke or any other condition that would prevent the item from being sold as new. The item should have all original Rough & Tumble tags attached.

Due to their sensitive nature, all nubuck leather products must be returned with original tags attached, no exceptions.

Rough & Tumble does not refund shipping costs.

Promotional codes are non-transferable.

All alterations and custom orders are final sale.


If you’d like to return your bag…

**Sale and Special Pricing items may only be exchanged for store credit.**

We will gladly issue you a refund within 10 days from when the product is received.

All returns must occur and be postmarked within 10 days from when the product is received.

The item should not have been used in any way, been exposed to perfume or smoke, or any other condition that would prevent the item from being sold as new. The item should have all original Rough & Tumble tags attached. All footwear must be returned in the original box with original packing.

Due to their sensitive nature, all nubuck leather products must be returned with original tags attached, no exceptions.

Rough & Tumble does not refund shipping costs.

Promotional codes are non-transferable.

All custom orders or alterations are final sale.


If you have additional questions regarding your purchase please email service [!at] roughandtumbledesign.com