The Rovinato Series by John W. Golden
rovinato's Shop Policies
SOME IMPORTANT THINGS/POLICIES YOU SHOULD KNOW, SO PLEASE NOTE:
All prints are signed and dated by me, John W. Golden. On some smaller sizes, this is done on the back of the print for aesthetic purposes.
DISPLAY COLOR vs. PRINT COLOR::
The color in your prints is likely to differ somewhat from what you see on your monitor. Just know that I have been printing digitally for over 8 years, and what you receive is always the intended result. I have very high standards for my printed output and will not sell or send prints that do not meet those standards.
Please make your payment through Paypal immediately. This will ensure that your order is filled and shipped in a timely manner.
RETURN POLICY and FEEDBACK::
Please contact me immediately regarding any concerns with your purchase you may have following the receipt of your order. I want you to love your new artwork, and appreciate the opportunity to correct any problems/mistakes prior to receiving/leaving feedback.
Please have your Paypal address current. I always try to cross-reference addresses, and will defer to the Etsy-specified address, but I will not take responsibility in cases where orders are sent to an old address that is listed as your Paypal address. In the event that you cannot update your Paypal address before purchase, or that you need your package send to a work or other address, please send me a note in the message to seller during checkout.
Please see my shop description for most current shipping times.
I offer shipping to everywhere, but please read the policies below.
For international customers, it is best to contact me before purchase, as I may be able to determine the exact shipping for your location and save you money.
::INTERNATIONAL SHIPPING POLICY:: International customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs. Full retail value of items is listed on customs forms. I ship using International First Class.
::DOMESTIC SHIPPING POLICY:: I ship items First Class Mail (Domestic) in an effort to save you money. If you need something quickly, please convo me so that I can set up a special listing for you with either Priority or Express Mail.
Domestic First Class Mail averages 3 business days transit time. Global Priority averages between 6-10 business days depending on your location.
Refunds and Exchanges
If you are unhappy with your delivered purchase for any reason, please contact me so that I can correct the situation.
Additional Policies and FAQs
SPECIAL PROMOTIONS POLICY::
In the event that I am having a promotional sale at the time of your order, and you do not indicate your wish to participate in said promotion, I will include a voucher in your shipped order for you to take advantage of that promotion on your next purchase.
I print these as I sell them. Usually, I print the previous day's orders and always allow 24 hours of drying time before packaging. Moving through packaging to shipping can take 3 to 4 days depending on order volume at the time. Please allow 7 business days for your order to ship.
Last Updated February 3, 2011