RowanCatt Designs

Chicago, Illinois

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Shop policies

Last updated on March 11, 2011
Welcome to RowanCatt Designs! I offer unique, one-of-a-kind hand-crafted jewelry and creative items designed by me. My passion is working with beads - glass, crystal, stone, natural items, resin, metal, gems, etc. I only use high quality supplies. Please enjoy your visit and feel free to ask any questions at rowancatt [!at] Thank you for visiting.

Accepted payment methods

Returns and exchanges
Unless an item received is drastically different from descriptions/photos, I do not accept returns or exchanges. IF the item received is drastically different, requests for returns must be made within 5 days of receipt to rowancatt [!at] If an item is received damaged, I will work with the buyer (if insurance was purchased) to get reimbursed by the USPS. Local pickup/delivery can be arranged as well.
I accept PayPal and Amazon Payments. Payment is due within 3 days of a sale closing. Orders may be cancelled within 24 hours by emailing me at rowancatt [!at]
I do not mark up shipping charges - you pay what I pay. I do charge a small packaging & handling fee based on the size of the item purchased. USPS is my only carrier at this time. Insurance is not required, but is highly recommended, as I am not responsible for damages incurred during shipping. I do provide a delivery confirmation with every shipment. Upgrade to Priority or Express is available as well.
Additional policies and FAQs
Each of my items has been personally designed and crafted by me. I use only quality glass and natural stone - no cheap plastic. I gladly accept commissions. Gift wrapping is also available for a small charge.