All my orders are carefully handmade and packaged. Due to the nature of my shop items, I do not offer refunds. If you are not happy with an item, please contact me and I can work with you for a resolution as I value my customers.

SHIPPING will not be refunded for any reason.

Keep in mind that you are buying a HANDMADE ITEM, natural variances WILL occur, which makes your item unique and wonderful. Different computer monitors can make colors appear differently. Size may slightly vary due to the nature of handmade items.

Roxie Flair accepts Paypal and Credit/ Debit card payments.

USPS can be contact by calling 1-800-ASK-USPS. Have your tracking number handy with any questions. Or visit https://www.usps.com/ and simply enter your tracking # for package information.

All orders are subject to the current production time which can be found in shop announcements. Your order will ship upon clearance of all payments for your order. I cannot guarantee a date of shipment. Sometimes there are delays due to holidays, sickness or vacation and I try to list these in my shop announcements.

Shipping costs include shipping and packaging materials and are non refundable for any reason. Buyer is responsible for return shipping for any reason and is encouraged to purchase tracking and insurance.

Be sure to include the CORRECT SHIPPING ADDRESS DURING CHECKOUT. I am not responsible for complications or mistakes that may occur if you decide to change your address after purchase. Your etsy and paypal address should match. If they do not match, this will cause a delay in shipment until I hear from you as to which address you would like it to ship to.

NEED TO SEND YOUR ITEM AS A GIFT?
If you would like to send your item as a gift, please be sure to let me know of this in the message to seller box so there are not delays due to addresses not matching.

IS MY PURCHASE AUTOMATICALLY INSURED?
Your purchase is only insured if you choose to insure it by contacting me. I can easily add insurance which is $2 for up to $100 coverage. This option is left up to you. If you do not choose to insure and your item becomes missing or damaged, I am not responsible. I take care to carefully package your items as well as give you the best shipping rates possible.

HOW LONG DOES SHIPPING TAKE?
I ship via FIRST CLASS USPS unless otherwise noted. All orders ship from my Utah, USA.
** USA – up to 1 week shipping time average
** INTERNATIONAL SHIPPING – 12 to 24 business days (excludes all weekends and holidays). NO TRACKING is available for first class USPS international shipments. Your item may take longer due to customs holds and your location, up to 6 weeks. It is advised to order at least 2 months in advance of your deadline. Buyer is responsible for taxes and duties that may be due upon receipt, though all orders are marked as gift and my customers have never had customs issues before.


I NEED MY ITEM SOON, WHAT CAN I DO?!
Contact me through ETSY CONVERSATION with your ship date and location and I can recommend a faster shipping method such as Priority or Express USPS shipping.
USA faster shipping times:
PRIORITY USPS – average 2-3 business days, not guaranteed. $5 extra and up.
EXPRESS USPS – next day guaranteed by USPS. $20 extra and up. ONLY EXPRESS SHIPMENTS ARE GUARANTEED SHIPPING TIMES. ALL OTHER METHODS ARE NOT GUARANTEED.


MY ITEM DID NOT SHOW UP, WHAT SHOULD I DO?
Unfortunately I am NOT responsible for uninsured packages. Buyer can request insurance at cost prior to making a purchase. I am not responsible for lost, damaged, or late orders unless you request insurance prior to purchasing and shipment.

** USA – check your tracking number. If there seems to be an issue, call 1-800-ASK-USPS and provide your tracking number for further assistance. Or visit https://www.usps.com/ and simply enter your tracking # for package information. If an item has been confirmed as successfully delivered, be sure to check your mailbox and all doors where packages are typically left. Items confirmed as delivered will be treated as such and a full repurchase must be made if you wish to have a new one shipped out. Be sure to make yourself available to receive your package to avoid mail theft. Paypal and Etsy both stand behind this standard shipping policy.

**INTERNATIONAL – Some locations may take longer, up to 6 weeks for delivery. Check with your neighbors and local post office. I keep all customs forms on file which are officially stamped with the ship date by USPS.

WHAT IF I DIDN’T SPECIFY ANYTHING OR LEAVE A NOTE DURING CHECKOUT?
Your item will be made like the first photo of the listing unless I hear from you the same day you make your purchase.