RozaUniverse is taking a short break
T on Feb 1, 20221 out of 5 stars
Ordered paint brushes over 2 weeks ago, as a birthday present. Site indicated it would take approximately 5-7 days for delivery. I never received a shipping update after I placed the initial order. I emailed the seller and never got a response. Truly a disappointment as this was a gift, that clearly was time sensitive. Thankfully, when I asked for a refund due to never receiving my item, they did so without question. Just waiting for the refund to reflect in my account. Very unprofessional as no apologies for inconvenience offered. Needless to say, will never purchase from this seller again.
Adri responded on Mar 23, 2022
Hi T. I reached out to you multiple times using the methods available to me to inform you that some unfortunate circumstances would not allow me to ship your order in time. I never received a response from you. I've repeatedly combed my messages to ensure I didn't accidentally miss something because I've promptly responded to every message in my inbox. Nonetheless, I also included an apology with your refund. I apologize for your negative experience with my shop and am more than happy to reach creative solutions to help fix your overall experience. I hope your web experience has been beautiful since. Take care!
Dylan on Jan 7, 20202 out of 5 stars
I assumed it was going to have actual gem stones like in the pictures, but I got a necklace bead with a hole through it and a painted rock. Also when i got them they were not dry and still sticky. This was supposed to be a gift for my friend to get her back into painting again, i was embarrassed to even give these to her.
Adam on Jun 7, 20214 out of 5 stars
updated to add: the artist was very kind and addressed my concerns immediately. thank you so much for being an amazing artist :) phenomenal customer service!!! _____________________ I ordered a custom set of brushes for my girlfriend using photos of our pet birds feathers. the texture of the feathers is nice and theyre very lightweight. sadly it seems the tip of one of them wasnt attached and came off as soon as she unwrapped it. I am slightly disappointed that the red and blue macaw feather is mostly just black and you cant tell its that feather at all :( I do feel like a good attempt at matching the shape of the feathers was made and that part looks great. I just wish the color matching had been a little better.
Desert Moon Goddess on Apr 26, 20215 out of 5 stars
Got this for my friends daughter and she loved them. Great quality!
kevin on Jan 5, 20215 out of 5 stars
The brush set is wonderful and my wife loves them. The seller is very responsive and is willing to do what it takes to ensure customer satisfaction.
Reviewed by Inactive on Dec 30, 20205 out of 5 stars
My daughter really loves the uniqueness of the Brushes.
gscafide67 on Dec 25, 20204 out of 5 stars
Artistic elegance! A terrific gift idea.
Christina on Nov 30, 20205 out of 5 stars
Absolutely IN LOVE with my new crochet hooks! My custom order came out exactly what I imagined it to be and I love all the little details! Got here even faster than I expected and I can't wait to get started! Thank you, thank you, thank you, I am sure I will be back for more <3
Cela on Nov 17, 20205 out of 5 stars
Must have - spectacular! Purchased as a gift for my daughter and she will love them. I am over the moon with how they came out. So gorgeous! Also the artist answered my questions and listened to my ideas although I of course gave him creative space as to do his work. The shipping right on time. You will not be disappointed if you purchase these I know I’m not!
I was kind of weird growing up. Now, I make stuff & sell it online. 🌈
I was a bit weird growing up. People told me I was weird. I find I’m unusually normal. I’ve always enjoyed sitting down in a quiet place away from the noise of every day life. I’ve always loved filling that time creating things that fill me with happiness: pretty things, functional things. As an adult I’ve found myself doing that more often. Things are piling up! I sold a few paintings once on CL and found the people visiting Etsy really enjoyed my art as well. ❤️
Welcome! I’m a chilled and playful creator from Dallas, Texas. I currently create as a hobby when I have free time. I love sculpting functional things & creating art from important moments in my life. Human mom. Plant mom. ❤️
This partner prints my original designs on products described.
Customs and import taxes
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Can I change any color?
You can change any color on my sculpted items simply request it during checkout. :)
Can you copy these brushes by someone else cheaper?
No. We can work together to create something custom just for you but I do not copy the work of other creators.
My brushes came broken or I mishandled them. What can I do?
I’ll replace any brushes destroyed in transit. Brushes mishandled by the receiver are replaced on a case by case basis.
Are these brushes ideal for oil, watercolor, etc?
Yes. I personally use them with various types of paint.
How do I clean my brushes?
Submerge bristles only in acetone (polish remover), alcohol or your preferred cleaner & rinse. A cleaning video is available on my YouTube channel RozaUniverse.