Rubenabird

Rubenabird creates handmade items to be loved. The ultimate goal is to make every customer happy with the items received. However, if you are unhappy with your item, please contact Rubenabird so we can solve any issues promptly before leaving your review. We will do our upmost to help resolve the problem.

Please contact Rubenabird before shipping anything back. The postage is the responsibility of the buyer. Refunds will only be given in full if the item is returned in a sellable condition. However, we are reasonable at Rubenabird and if the earrings arrive damaged or doesn't arrive at all, please contact us and we will do our best to sort it out.

No refunds/returns for jewellery due to hygiene reasons. No refunds on orders that are made and already shipped. No refunds in the case where you have received the order, but you changed your mind about purchasing it. Do not wet or expose your accessories to moisture - they are not waterproof. The water will ruin the fabric and tarnish the necklaces.

Multiple earrings will be placed on one card unless you state it is for a gift. Similarly multiple jewelry items purchased together may be packaged together, if you would like them individually wrapped please send a message.

Paypal and etsy gift card payments are accepted. Payment is required before any shipment. If payment isn't confirmed 1 day after the order is complete, the sale will be cancelled and relisted.

 If the item has already shipped, it is the buyers responsibility to pay for the item.

Coupon codes must be entered at checkout at time of order or will be invalid. Any coupon codes can't be used in conjunction with any other offers/codes.

Orders are handmade & packaged, and will be shipped out quickly within 1-3 working days.

SHIPPING TIMES:
Shipping generally takes anywhere between 3-20 working days for standard shipping. Standard shipping is not trackable. On occasion it can take up to 30 working days, due to customs depending on each country. This is totally out of our control - so if you need to have something delivered quickly please choose express shipping. Always allow extra time especially during busy periods/public holidays.

STANDARD SHIPPING: 3-30 WORKING DAYS NOT TRACKABLE.
REGISTERED SHIPPING: 3-30 WORKING DAYS. TRACKING IN SOME COUNTRIES.
EXPRESS SHIPPING: 2-4 WORKING DAYS - TRACKING AVAILABLE (please add extra time incase for custom delays in your country)
Allow up to 30 working days depending your country, some countries like Canada/ USA/ Germany can take longer up to 30 working days due to strict customs regulations.

Items will be shipped to the address stated on your PAYPAL/ETSY RECEIPT. If you would like your item shipped to another address, please state where you would like your item posted in the "ship to" address on your paypal information within 5-10 minutes of purchase. Rubenabird takes no responsibility if the address given is incorrect and the items have been sent to an incorrect address due to the fault of the buyer. Please double check your address.

Insurance can be added to the package if requested by the buyer or if the buyer chooses the appropriate shipping upgrade. If the buyer wishes to have tracking or Express Shipping, then it is up to the buyer to upgrade their shipping accordingly. Only Express Shipping gives you tracking & faster delivery. Registered International Post is for tracking only but shipping is the same as standard delivery times.

Rubenabird cannot be held responsible for any extra fees levied by post offices/custom tax imposed by individual countries.

You will also be automatically entered into our super cool mailing list for latest promotions & giveaways. If you wish to opt out just let us know.

DISCLAIMER:
Rubenabird disclaims any liability, loss, injury, or damage incurred by the use of any of our products on this web site or in our store. Rubenabird admits no liability if damage or injury occurs through carelessness or misuse of any of our products shown on this web site or in our store. By purchasing from our shop, Rubenabird, you agree to keep all items (packaging included) away from children/infants/animals and indemnify seller of any and all liability.

Rubenabird earrings, clipons, hairclips, rings, cufflinks, necklaces and all other items on this web site and in our store contain small parts that may be hazardous/chocking hazard if swallowed or worn whilst sleeping especially children/animals/infants. Not suitable for under 3 years old. Please keep these items away from young children and pets. Buyer agrees to release Seller from any liability when making the decision to purchase. Buyer/adult supervisor assumes all responsibility for themselves, their pets and child's safety. Clip on earrings are not intended for children under 5 and must be supervised by an adult. Please remove all jewelry before lying down to sleep. Ensure your or your child does not have any metal allergies before wearing your accessories.

Here at Rubenabird, it is a priority to provide our customers with lead-safe, nickel-free, cadmium-free jewelry products. We cannot possibly test each piece of jewelry ourselves and must rely on the information provided by the manufacturers we purchase from. 



Keep jewellery away from water/moisture as it causes accessories to tarnish and ruins fabric. Avoid water or any liquids (perfume, lotions, etc). Clean the chains after use, with a soft dry cloth to remove skin oils and dust. Store away from sunlight, ideally on a jewelry box or zip lock bag - the sun will discolor the piece and air contributes to oxidization.

Fabric button earrings are perfect for sports (except water activities) and travel due to their lightweight nature! Avoid water to prevent the colour running. All accessories and jewellery are handmade and most of the items are one of a kind, so once they’re gone they’re gone! Earrings may have subtle differences in pattern & colour may vary due to the lighting and fabric print but still just as beautiful.

Resin earrings are waterproof and suitable for shower, swimming. However, if buyers need to realise that swimming in the sea can cause damage to the earrings and reduce it's longevity, and the resin earrings need to be washed with warm soapy water to remove the salt. Chlorine from swimming pools could bleach the resin earrings.

Rubenabird will not be held responsible for jewellery allergies. It is the buyer's responsibility to ensure that they are not allergic/or the people they are buying gifts for are not allergic to the jewellery. Yarns/fabrics/fibers/fills used in crochet projects may contain one or all of the following: wool/polyester/acrylic/cotton. Please read each description carefully if you have a sensitivity to a particular fiber and/or material.

If you are unsure, for any reason, if a product sold in our shop is safe for your particular situation/condition, please do not purchase from our shop.

Rubenabird is governed by the laws and courts of Australia.