PoetryUnspoken

30-day repair / exchange, at my discretion, or if defective materials or faulty workmanship. We do not include insurance when only the basic shipping fee is paid. Please Note: Insurance is strongly recommended, it is an upgraded option. Cost of shipping insurance depends on the item. We are not responsible for damaged, stolen or lost packages once they have been left our hands into the delivery carrier. If you would like to purchase insurance please message me before or at the time of your order.

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Items will be normally shipped through First Class Postal Service. Upgraded shipping available upon request.

For your peace of mind we strongly suggest you track and insure your package, this means an additional cost to the basic shipping fee. Please inquire about the cost to insure and / or your package, cost may vary based on item value, shipping carrier, and destination. We do not include insurance with basic shipping fees.

Special orders, large quantities, etc. may be available. Items displayed are examples, but the possibilities are limitless... if you have a special outfit you need jewelry to go with, or a special occassion like a wedding coming up, I will gladly consider to design and make the pieces you need as per your specifications.

Custom orders are due and payable upon placement of order and are non-refundable.
Please read before ordering Custom/Made to Order Items:
I try to have fair and equitable policies so every transaction is positive for both of us, but custom/made to order jewelry is made specifically for you in your size or design preference. I make every item from scratch when you order it. If you have a concern prior to ordering please ask in advance, I am not unreasonable and we can usually work things out to both our satisfaction.
Refunds are not applicable on custom made items, and exchanges are limited to a case by case basis and awarded should the product be defective or be incorrect (color, size or such). This includes jewelry or art designed to your taste and requests that are not currently in my shop, also any made to order gemstone jewelry with your selection of gemstones, rings in your size, sizes outside the range offered in the listing or personalized messages or dates. Each piece of jewelry I make is hand created based on your direction so it is made just for you. I do my absolute best to understand and note clearly the details of your custom listing. If there was a serious defect, or if the order was incorrect, then I would make it right to assure you get what you were ordering but an item made just for you only will not be returnable for a refund. On a case to case basis, there may be exceptions and up to a 20% fee for and re-creating your custom order (example: ring size adjustments, finishes, stone selection)
All exchanges of custom orders are at my discretion so be sure to contact me before you return an item.