rubygirl

Unique handcrafted jewelry by Shannon Conrad

Portland, Oregon | 3300 Sales

rubygirl

Unique handcrafted jewelry by Shannon Conrad

Portland, Oregon 3300 Sales On Etsy since 2006

5 out of 5 stars
(1508)
Shannon Conrad

Contact shop owner

Shannon Conrad

View all 128 items

Reviews

Average item review
5 out of 5 stars
(1508)
See reviews that mention:
quality 101 shipping 297 customer service 200
View all 1508 reviews

Shop policies

Last updated on April 9, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
If you need to return or exchange an item, please contact me within 7 days of receiving your order. Returned jewelry needs to be in its original packaging. Once I have received the item, I will refund the purchase price (less shipping charges). There will be a 10% restocking fee on returned items.
I am unable to accept returns on custom items.
Payment
I accept PayPal and Direct Checkout (all major credit cards) for payment. In special circumstances I will accept money orders. Please convo me if this is how you would like to pay. If using Paypal, please be aware that I will ship to the address listed in your Etsy account not the one connected to your Paypal. Please make sure that this is the address where you would like to have your order shipped.
If using a PayPal echeck, your order will not ship until your echeck clears. This usually takes approx. one week.
Shipping
Most pieces (not including "made to order" pieces) will ship with 24-48 hours after payment is received and cleared. This excludes weekends and holidays. Pieces ship via USPS First Class Mail. All domestic orders (and many international orders, as well) will include delivery confirmation and the tracking number will be provided when the order is shipped.
For shipping times on Made to Order pieces, please see the description on each listing.

Delivery times on packages vary, so please allow up to 1 to 2 weeks for your order to arrive (longer for international shipments).

International buyers are responsible for any and/or all customs fees, taxes, and duties associated with their purchase and shipping to the buyer's country, should they be assessed. Any fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of figuring these fees and I am in no way responsible for any of these charges. International buyers accept responsibility for any and all of these charges that may be imposed on their purchases.

International shipments can take 1 to 6 weeks for arrival. If you need expedited International shipping, please let me know and I will figure out the cost for you and add it to the total. Buyer will be responsible for all additional costs for faster shipping options.
Additional policies and FAQs
I do offer wholesale pricing to retailers. Please email me at wholesale [!at] rubygirljewelry.com for more information.