RuffHouseLLC

Handmade Doggie Accessories

Golden Valley, North Dakota On Etsy since 2012

1,706 Sales | 5 out of 5 stars

RuffHouseLLC

Handmade Doggie Accessories

Golden Valley, North Dakota | 1,706 Sales

All Items

Rachel Helling

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Rachel Helling

Announcement    >>We will be on vacation August 3 - 13, We will try and respond to messages as we can<<

>>>Stay connected for exclusive deals and giveaways!
>>>>>https://www.facebook.com/ruffhousellc
>>>>>>Instagram @ruffhousellc

Announcement

Last updated on Aug 2, 2018

>>We will be on vacation August 3 - 13, We will try and respond to messages as we can<<

>>>Stay connected for exclusive deals and giveaways!
>>>>>https://www.facebook.com/ruffhousellc
>>>>>>Instagram @ruffhousellc

Reviews

Average item review
5 out of 5 stars
(332)
See reviews that mention:
quality 59 shipping 46 customer service 23

About RuffHouseLLC

Sales 1,706
On Etsy since 2012

Handmade Doggie Accessories

I'm Rachel and I have been making fun dog accessories for the past 5 years and have shipped all over the world.

After my fur baby, Ziggy, came into our lives, I knew I wanted him to wear fun and colorful dog collars. Ruff House was born!

Ruff House LLC is a proud member of Pride of Dakota.
Since 1985, Pride of Dakota has promoted and enhanced the marketing of North Dakota businesses, products and services.

Pride of Dakota offers business development resources and marketing opportunities to help local business owners start or expand their business.

More than 500 member companies currently participate in the program.

Pride of Dakota is administered by the North Dakota Department of Agriculture under the direction of Agriculture Commissioner Doug Goehring.

Shop members

  • Rachel Helling

    Owner, Maker, Designer

    Born and raised in North Dakota. Lives happily with my Husband, Casey and our pets, Ziggy and Lucy.

Shop policies

Last updated on June 19, 2018
Thank you for visiting my shop!

Check us out on Facebook
www.facebook.com/ruffhousellc

Check us out on Instagram
@ruffhousellc

Check us out on Pinterest!
www.pinterest.com/ruffhousellc

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment
All Major Credit Cards and Etsy Gift Cards are accepted!

Tax applies to North Dakota Buyers.
Additional policies and FAQs
Please note: While these collars are very durable any collar will eventually wear out. Please be responsible and check your pet's collar and leash regularly for signs of wear and tear. Ruff House Collars are not intendeed to be worn by your pet while they are tied in/out unsupervised. You as the customer are responsible for determining the suitability of any of the items sold by Ruff House for your individual situation and assume all responsibility and liability by purchasing these products.

More information

Last updated on May 21, 2018
Frequently asked questions
Returns/Exchanges

To return/exchange, product must be in unworn condition and still have hang tags attached. An exchange fee of $8+ will apply to all exchanges; it covers shipping to you & cost to make a new collar.

If returning an item, all above instructions apply. You will be refunded your purchase price of the item minus cost of original shipping/handling charges to you & a 15% restocking fee upon us receiving the product.

I do not allow returns/exchanges on any custom items or clearance items (in ON SALE section). This includes, but is not limited to: specially designed &/or purchased material, custom made size, engraved buckle, change in buckle selection (martingale, wide width collar).

Please contact me for further instructions.

Sizing & Hardware Details

It is very important that you measure your pup for their new collar. The best way to measure is with a soft measuring tape around the widest part of your dogs neck. Sizing is as follows:

• X-Small: 7 to 11 inches
• Small: 10 to 15 inches
• Medium: 12 to 19 inches
• Large: 15 to 24 inches
• X-Large: 17 to 29 inches
**Custom sizes available if needed. Please contact me for more information**

Hardware Information:
-Metal buckle collars come with all metal hardware.
-Plastic buckle collars come with a plastic buckle, plastic triglide (slide) and metal d-ring

Collar Colors & Pattern Variations

While I strive to portray all collar colors exactly how they appear in real life, variations in computer/phone screen settings may make colors appear either brighter or more dull than than they are in real life. If you have any concerns about colors, please contact me before purchasing.

Please note that all collars are created by hand. With that being said, no two will be exactly exactly alike. Each collar is custom made to order. I do ask for your understanding and that there may be slight differences in the pattern from what is shown in the photos.

"I forgot to change my shipping address"

If you notice before your order is shipped, please contact me ASAP to reorder with the correct mailing address.

If your order has shipped and is returned due to an inaccurate mailing address, I am happy to re-ship it. There is a $3+ re-shipment fee that applies before the order is re-shipped.

Please note, it is very important to check your default mailing address before submitting your order. I automatically ship to the name and address listed under the "Ship To" section when the order comes through to me. I am unable to see any addresses you may have saved on your account.

Durability

Fabric collars will have a shorter lifespan than our canvas collars. Cotton fabric collars are created with multiple layers of high-quality designer fabric & heavy-duty stabilizer. Canvas collars are created with polyester canvas fabric and webbing.

As with most items made with cotton fabric, collars made from fabric will wear/fray/stain/fade with use. I like to equate this to us wearing the same shirt or pants every day for a long period of time; it will begin to show signs of wear. Cotton fabric collars will wear much faster and notably when they are worn for long periods of time, washed regularly or are exposed to water, mud, sun, etc.

I HIGHLY recommend having multiple collars to routinely swap out to reduce wear on any one collar.

Our Collars & Care Instructions

-All collars are created to be durable but cotton fabric collars will wear/fade/fray with prolonged use.
-I highly recommend hand washing all collars to prolong its life. Lay flat all collars to air dry - do not machine dry.
-Always check your collar for signs of wear. Our collars are not meant for heavy pullers, tie-outs, as a training aid or for extremely heavy duty purposes.
-Remove cotton fabric collars from your pup before swimming, getting dirty, etc. All of these uses will cause your collar to wear, fray and fade over time.
-Fabric collars are not suitable for salt water use. Salt water will fade/wear the material and metal will begin to corrode.

A special note from Rachel

I am first and foremost a dog mom; safety is my number one concern. It is important to not leave your products anywhere that it may get chewed/consumed by your fur kid. While we strive to provide the best possible products, pets are inherently unpredictable. We cannot be held liable for any harm that may result from neglect, abuse, use or misuse. As the customer/purchaser of these products, you are responsible for determining the suitability of any of the items for your individual situation and assume all responsibility and liability by purchasing these products. Be sure to check your pup’s collar for wear and tear on a regular basis and do not ever leave your dog tied up inside or outside in their collar unsupervised.