RuffRoxy

Saving the World from Boring Collars

Riverview, Florida | 855 Sales

RuffRoxy

Saving the World from Boring Collars

Riverview, Florida 855 Sales On Etsy since 2014

4.5 out of 5 stars
(211)

Announcement   Ask about our new features!
Personalized Dog Collars - Custom Puppy Sizing for Growing Dogs - Gold Buckle Upgrades - More Size Options - Cat Collars on request - Martingale Collars
Visit www.RuffRoxy.com for more information!

Announcement

Ask about our new features!
Personalized Dog Collars - Custom Puppy Sizing for Growing Dogs - Gold Buckle Upgrades - More Size Options - Cat Collars on request - Martingale Collars
Visit www.RuffRoxy.com for more information!

Fallon Remp

Contact shop owner

Fallon Remp

Reviews

Average item review
4.5 out of 5 stars
(211)
See reviews that mention:
quality 50 shipping 25 customer service 10
View all 211 reviews

About

Ruff Roxy Collars

Ruff Roxy is here to break the monotony of pet store collars, with quality products that have never touched an assembly line. We love what we do enough to invest time in our work, hand crafting each collar and accessory from scratch!

We believe our customers are the best people in the world, and we will take every opportunity to show it! Starting with guaranteed on time shipping, to no hassle size exchanges, and a 100% satisfaction guarantee on every product!

So what are you waiting for? Try us on today!

Around the web

Shop members

  • Fallon Berger

    Owner, Creator, Designer

    Hello, I am the owner and sole creator of all Ruff Roxy products! Life is blessed when people pursue what they love, do honest work, and bring joy to the people around them. I make every product with joy in my heart; I hope you feel it too!

Shop policies

Last updated on July 19, 2015
Welcome to Ruff Roxy! We are on a mission to SAVE THE WORLD from boring collars!

When you buy a Ruff Roxy collar, you're more than a customer, you become a team member. We rely on our team of pet owners around the world to bring us feedback, inspiration, and new ideas everyday! You keep us going and constantly improving, and in exchange we promise to always treat you and your orders with the appreciation they deserve.
So, welcome to the team! Please feel free to say "Hi" and throw any ideas our way!
Keep reading for more info on how we operate and to check out the BEST refund policy ever written!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Ruff Roxy strives to make online shopping easy and stress free! We have a three part guarantee to help us reach that goal:

1. Every Ruff Roxy product comes with a total satisfaction guarantee! If you are not satisfied with your collar, for any reason, we will make it right at no cost to you! Our only condition - let us know what we could do better.

2. We understand the hardest part of shopping for dog collars online is ordering the right size. We will make exchanges as quick and easy as possible, starting with a credit to you for the return shipping.

3. We know you are excited to get your collar and accessories, so we treat each order with a sense of immediate need! If we do not ship your order on time, it ships for free.

The customer is responsible for: Being your awesome self.
Payment
We process payments through:
Etsy's Direct Checkout (credit cards)
Etsy gift cards
Paypal

If none of these options work for you, let us know so we can find a solution!
Shipping
All items will have a tracking number emailed directly to you when they go in the mail. If your order does not ship on time, it ships for free!

US:
Ruff Roxy ships with USPS First Class Ground Shipping, which estimates delivery in 2-5 days for orders in the US. Due to the recent closing of many USPS sort facilities, some locations in the Midwest region are taking a few extra days for delivery. We are optimistic that this is a temporary problem that will be worked out as our postal system adapts to fewer facilities!

Shipping upgrades are available for US orders, with the additional purchase of a Shipping Upgrade, available in our shop at checkout. Please note, shipping upgrades will not guarantee faster processing time, but we will recognize the urgency of your order and message you with your expected ship date.

Upgrades available include:
USPS Priority Mail 1-3 day: $4.00
USPS Priority Mail Express 1 day: $22.00


International:
For international shipping, delivery times will vary. Most items arrive within 2-4 weeks of shipping, but it may take up to 5 weeks in some cases.
Customers are responsible for any customs fees or taxes.

Please contact us if you have any questions or concerns about shipping upgrades and receiving your items on time. If your order hasn't shipped, it's not too late to add an upgrade!
Additional policies and FAQs
Ruff Roxy Custom Order Policy:
Do you need a custom size harness? A truly unique collar and leash set? Want to add a buckle to your martingale collar? No problem! We love finding solutions for pets as unique as yours! Message us with your request, and we'll get to work!