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stikkinikki77 on Mar 9, 2016
5 out of 5 starsThank you! Everything I expected! Keep up the good work! :)
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Shop policies
Accepted payment methods
Returns & exchanges
Payment
All prices quoted in this shop are quoted in euros and include the statutory value added tax of currently 19%. The prices refer to the respectively depicted articles according to the description, but not to content, accessories and decoration.
In addition, however, shipping costs must be observed, as these depend on the size of the order and therefore cannot be charged at a flat rate. These prices can be found in the confirmation letter sent by Ruhrpott Guerrilla. All items are shipped insured at Ruhrpott Guerrilla by DPD or Deutsche Post.
§ 4 Terms of payment and delivery time
Payment of the ordered goods must be made in advance in the form of a bank transfer.
Immediately after receiving your order, we will send you our account details.
Shipment will take place immediately after the total amount has been received on our account.
Shipping
Our dispatch is carried out by the shipping service provider DPD and by Deutsche Post. Depending on the size and value of the shipment, it is sent either as a registered letter or insured package. In the case of the latter, the deliverer tries to deliver the delivery once, which must be acknowledged with a signature. If these attempts are unsuccessful, a notification slip with the possibility of collection at the post office will be deposited in your mailbox. Please note any customs duties incurred abroad. These can be viewed via www.zoll.de or via the customs website of your country.
Ruhrpott Guerrilla does not pay the customs duties.
Additional policies and FAQs
§ 1 General
By using this site and shopping in our online shop, you agree to the following general terms and conditions.
Our terms and conditions apply exclusively. Terms and conditions of the customer deviating from our contractual conditions are not valid, unless Ruhrpott Guerrilla has expressly agreed to them.
Furthermore, all possible ancillary agreements require written confirmation on our part.
§ 2 Conclusion of the contract
The Internet catalogue of the Ruhrpott Guerrilla online shop is merely an invitatio ad offerendum. As a result, Ruhrpott Guerrilla merely asks customers to submit an offer in the form of an order. Ruhrpott Guerrilla confirms the receipt or thus the acceptance of the order/offer by transmission by e-mail or a corresponding confirmation letter to the customer.
Ruhrpott Geurrilla reserves the right to refuse orders, the decision is at the discretion of Ruhrpott Guerrilla. In such a case, Ruhrpott Guerrilla will inform the customer immediately.
§ 3 Prices
All prices quoted in this shop are quoted in euros and include the statutory value added tax of currently 19%. The prices refer to the respectively depicted articles according to the description, but not to content, accessories and decoration.
In addition, however, shipping costs must be observed, as these depend on the size of the order and therefore cannot be charged at a flat rate. These prices can be found in the confirmation letter sent by Ruhrpott Guerrilla. All items are shipped insured at Ruhrpott Guerrilla by DPD or Deutsche Post.
§ 4 Terms of payment and delivery time
Payment of the ordered goods must be made in advance in the form of a bank transfer.
Immediately after receiving your order, we will send you our account details.
Shipment will take place immediately after the total amount has been received on our account.
§ 5 Retention of title
The goods remain the property of Ruhrpott Guerrilla until full payment of all claims arising from the business relationship.
§ 6 Cancellation and Return Policy
Cancellation
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.B. letter, fax, e-mail) or if the item is handed over to you before the deadline by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB as well as our obligations according to § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the revocation period, the timely dispatch of the revocation or the item is sufficient.
The revocation must be sent to:
Ruhrpott Guerrilla
care of
Design grill
Florastr. 34
D-45131 Essen, Germany
Mail: hello [!at] designgrill.de
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.B interest) shall be surrendered. If you are unable to return the received service to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the transfer of goods if the deterioration of the item is exclusively due to its inspection as it would have been possible for you in a shop, for example. In all other respects, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as your property and refraining from anything that impairs its value.
Goods that can be sent by parcel are insured to be returned to us. Non-free packages will not be accepted. You have to bear the costs of the return if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet provided the consideration or a contractually agreed partial payment at a higher price of the item at the time of revocation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be collected from you.
Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.
For payments by PayPal, you will automatically be deducted from PayPal in the event of a chargeback. We have no influence on this.
Exceptions to the right of withdrawal
A right of revocation does not exist for specially manufactured products, individual or custom-made products or are clearly tailored to the personal needs of the customer.
§ 7 Transfer of risk
With dispatch of the goods, i.e. with handover to the dispatch person by Ruhrpott Guerrilla, the risk of loss of the goods passes to the buyer.
§ 8 Warranty and liability
If the delivered goods are defective, the buyer has the choice of whether the supplementary performance is carried out by repair or first delivery. However, we are entitled to refuse the type of supplementary performance chosen if it is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the buyer. If the supplementary performance fails, the buyer may, at his discretion, demand a reduction in the remuneration (reduction) or cancellation of the contract (withdrawal). However, in the event of a minor lack of conformity, in particular in the case of only minor defects, the buyer is not entitled to withdraw from the contract. If the supplementary performance is carried out by replacement delivery, the customer is obliged to return the first delivered goods to us. Subsequent performance shall only take place when the goods initially delivered have been received by us. The regulation on the costs of return in the event of revocation shall apply accordingly.
In the case of slightly negligent breaches of duty, our liability is excluded, unless an essential contractual obligation is slightly negligently violated. In all other respects, our liability for contractual and non-contractual claims for damages is limited to the compensation of typical and foreseeable damages - but this does not apply if the damage is based on grossly negligent or intentional conduct. This also applies to damages culpably caused by a legal representative or vicarious agent.
§ 9 Limitation of liability
The links offered on the Ruhrpott Guerrilla online shop are carefully selected. However, responsibility for the content of the pages offered by means of a link cannot be assumed. We expressly dissociate ourselves from the contents of the pages linked by means of links. If you are aware that a link offered on these pages refers to a page with illegal content, please send an e-mail immediately to hallo [!at] designgrill.de so that the link in question can be deleted.
§ 10 Place of jurisdiction and legal system
The place of performance for all obligations arising from the concluded contractual relationship is Düsseldorf. The place of jurisdiction is therefore Düsseldorf.
Furthermore, the contractual relationship concluded between Ruhrpott Guerrilla and the customer shall be governed exclusively by German law. This applies even if the customer is domiciled outside the Federal Republic of Germany.
§ 11 Miscellaneous
All prices, descriptions and pictures printed by Ruhrpott Guerrilla have been carefully checked beforehand. However, no liability can be assumed for printing errors.
Colour tones may differ from the actual colour shades due to printing or media technology.
§ 12 Final provisions
Should one or more clauses of these terms and conditions be or become invalid, this shall not affect the validity of the other provisions.
Invalid or missing clauses shall be replaced by effective clauses that come closest to the legal and voluntary provisions of the contracting parties.