runningonthewall's Shop Policies
Everything is made with total love and care. Quality guaranty.
We are proud of our sales and have made more than 20 000 happy costumers!
DIRECT CHECK OUT WITH ETSY AND PAYPAL
If you wish to send to someone else please filled the "ship to " address correctly.
All packages come with a tracking number and are scanned upon delivery. We cannot take responsibility for LOST PACKAGE. ( that does not really happen!)
All items now ship priority mail. Delivery take 2 weeks on 80% of the time. It can however take up to 8 weeks if hold in customs check. There is nothing that we can do about that beside wait.
All foreign buyers must acknowledge the fact that each country as there own taxes charge at the moment of deliver. Buyer is responsible for tracking is own package and know when to pick up and pay these taxes.
Shipping charge are non refundable if package is return to us for failure of picking up the package.
Refunds and Exchanges
Our policies are very simple, clear and nonnegotiable.
OUR PRODUCT are exactly as picture, however we encourage our buyer to look at various pictures, read the entire listing description, as well as the items details for further precision on materials used. As stated our product are made to order so by nature they all vary slightly.
We will be happy to answer any question prior the purchase.
If for any personal reason the buyer is not happy with is purchase or the item is not what the buyer expected, we offer a full refund of the item. Obviously shipping cost and shipping packaging are the buyer responsibility. The refund will be issue when the item is return in perfect condition to us.
Custom order are non refundable due to the nature of the item it can not be restocked.
DAMAGE & DEFECTIVE ITEMS :
If your item arrive considerably damage or defected we will offer a free replacement to the buyer. A picture of the damage item must be emailed to us within a week of the items delivery.
Running on the wall do not take any responsibility on lost package. once the tracking number of a package says deliver it means it was deliver to you. It is the buyer responsibility to offer a safe receiving place for it's own package and for tracking is package. It is also the buyer responsibility to open a case with usps directly if the package was stolen.
International shipping can sometime takes up to 21 days from the ship date to arrive.
Items hold in customs check is not in our control. Delivery can take up to 5 weeks. Please understand that each country as their own taxes and regulation on imported product. It is the buyer responsibility to be aware of this not ours.
If you wish to add insurance or ship priority mail please contact us before purchase to work out the cost.
**The long board are not eligible for international shipping. **
COLORS may vary from one computer to another depending on your screen highlight. We use the exact color as pictured.
Your satisfaction is very important to us. We take great care of our production in order to insure the satisfaction of our clients. We believe these simple rules are very efficient and fair for both the buyer and the seller.
Thank you so much for your understanding and your purchase.
Additional Policies and FAQs
COSTUM ORDER a very much welcome. I am doing a lot of them and have very very wonderful experience with my clients.
COSTUM ORDER: Always vary slightly from the pictured order du to the nature of the request and the needs to adjust to the wording.
Running on the wall
105 castle rock trail
Sedona, AZ, 86336
Last Updated December 3, 2014