rusticcocoon

Architectural Miniature stairs

Bloomington, Indiana · 72 Sales

rusticcocoon

Architectural Miniature stairs

Bloomington, Indiana 72 Sales On Etsy since 2010

5 out of 5 stars
(15)

rusticcocoon is taking a short break

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Note from shop owner Rustic Cocoon will be on vacation mode from July 16th through July 28th, 2017. I will be checking my Etsy store during that time and will check for conversations. I will resume my sales after July 28th . Thank you for stopping by, Don

Note from shop owner

Last updated on Jul 16, 2017

Rustic Cocoon will be on vacation mode from July 16th through July 28th, 2017. I will be checking my Etsy store during that time and will check for conversations. I will resume my sales after July 28th . Thank you for stopping by, Don

Don Lorenzen

Contact shop owner

Don Lorenzen

Reviews

Average item review
5 out of 5 stars
(15)
lorina porras

lorina porras on Jun 16, 2017

5 out of 5 stars

A Father's day gift. Looks amazing. Came in right on time. When asked a question from seller; was answered promptly.

Margie Venditto

Margie Venditto on Jul 5, 2016

5 out of 5 stars

I can't wait to assemble the kit. The wood is beautiful and superb quality. Thanks so much!

LINDA

LINDA on Jun 23, 2016

5 out of 5 stars

WOW WOW WOW - MANY THANKS TO ARTIST FOR THE CUSTOM MADE MINIATURE STAIRCASE - IT IS STUNNING - GORGEOUS WALNUT FINISH WITH QUALITY CRAFTSMANSHIP. I HIGHLY RECOMMEND THIS ARTIST TO EVERYONE<<<<<

View all 15 reviews

Shop policies

Last updated on March 26, 2016
Welcome to Rustic Cocoon and thank you for stopping in.

Mine is a one-man shop where I strive to be as fair and accurate as possible. All of my items have been carefully handcrafted with my experience of 30+ years of woodworking. But as with any handmade item, it’s not going to be as “perfect” or “exact” from piece to piece as something made by a machine or computer. These variations in materials and finishes only lend themselves to the beauty and uniqueness of each item.

I always try to do my best in the construction, photography, descriptions and pricing my items. If you have any information to share or questions to ask, please convo or e-mail me.

Please read my shop policies below before ordering, as I want you to be completely satisfied with any purchases you make.

Please note that I do not spam my customers. Once the sale is completed or questions have been answered, you will not hear from me unless you have another question or purchase.

If you have any questions or concerns, please do not hesitate to contact me.

PLEASE READ this important information regarding fitting these kits into the openings in your dollhouse floor.

Due to the large variety of makes and models of standard dollhouse kits available and countless number of custom built dollhouses, I cannot guarantee that these spiral staircase kits will fit your particular dollhouse floor plans and openings. The kits are made to fit a round/curved opening or a square/straight opening. However, they can fit into other sizes and shapes of openings, if you are able to alter the size and shape of the openings in the floors of your dollhouses somewhat. Please visit my web site www.rusticcocoon.com for some examples of openings, which could work with the staircases. Just click on the "Stair Kit Information" tab.

With a little imagination, you could come up with additional variations of floor openings that would work for either of the landing treads.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
Personal checks are not accepted. In the past, checks have not proven to be a good experience for me. I apologize for any inconvenience

Paying by Paypal

Orders paid via Paypal must be submitted in full at time of purchase. Orders not paid for within this time will unfortunately be canceled. Paypal allows the convenience of an automatic receipt upon payment and quick settlement of your bill allows me to be able to ship your order to you equally as fast. NOTE: PLEASE LEAVE ALL MESSAGES THROUGH CONVERSATION OR E-MAIL. MESSAGES LEFT IN THE ORDER WILL NOT SHOW UP IN THE PAYPAL TRANSACTION.

Paying by money order

Etsy policy allows for 7 days in which a money order must arrive for a transaction to be fulfilled. If you wish to pay for your purchase using a Money Order, please convo/e-mail me prior to placing your order.

The US mail system can be slow at times, so if sending a money order please inform me of the date on it was sent. Some allowances will be made for Post Office holidays, and busy seasons. However, money order payments not received in full within 14 days and without any communication will cause your order to be canceled and the item(s) to be re-listed.
Shipping
I ship by priority mail via the United States Postal Service, which is usually very reliable. However, I cannot be held responsible for slow mail service.

I will ship to the address on your PayPal account, unless otherwise specified by you, the buyer.

Different stair kits and finished stairs may take anywhere from 5 to 10 business days to make. Please see each individual item to determine how long they take to make before shipping. Please account for that time when making your purchase.

Domestic Order:
US priority mail usually takes 2-7 business days to arrive. You will receive tracking/confirmation # once your package is shipped.

Purchasing insurance for orders worth more than $75.00 is recommended. I am NOT responsible for lost and uninsured packages. If you would like insurance on your order, please contact me before purchasing and I will adjust the price to accommodate.

International Order:
US priority mail usually takes about 7-21 business days to arrive, however, sometimes it may take a little longer. I am only responsible for the shipment while it’s with-in the US borders, after it leaves the border it is no longer my responsibility. I cannot control the delivery time and the post office does not guarantee the delivery time. AS OF YET, THERE ARE NO TRACKING NUMBERS for international orders. IF YOU DO NOT AGREE TO THIS, PLEASE DO NOT MAKE A PURCHASE.

THERE IS NO INSURANCE AVAILABLE FOR INTERNATIONAL ORDERS.
Refunds and Exchanges
No return items will be accepted without prior approval.

Unless defective, all sales are final. Each item that you purchase is carefully handmade and inspected by me before being shipped to you. If for some reason the item(s) do not meet your satisfaction, please let me know and I will do my best to remedy the situation on a case-to-case basis.

Should you need to return an item, you must notify me WITHIN 7 days after you receive your order and return the package within 2 weeks in original condition.

Should a circumstance arise where you are not happy with your purchase, I ask that you please bring it to my attention before leaving feedback.

The shipping costs are nonrefundable for any reason, but upon receiving the returned item, it will either be replaced or full cost of the item will be refunded. The buyer is responsible for the return shipping cost.

If you alter any items you purchased from Rustic Cocoon, it will not returnable.

When returning an item, please include the following;
your Etsy account name
the transaction number
the date of purchase description of the problem
the quantity of items
along with the product to guarantee a refund or replacement.
Additional policies and FAQs
FREQUENTLY ASKED QUESTIONS

1. Question: I just made the payment, when are you going to ship my order?
Answer: I ship out the orders with-in the next 5 - 7 business day after the payment is received.

2. Question: My status is showing 'not shipped', when will you ship my order?
Answer: All purchases will be sent via priority mail within 5 - 7 business days after payment is received, depending upon the size of the order. Customers will receive a shipping confirmation number once the shipment has been made at the post office.

3. Question: It's been 2 weeks; I still haven't received my order, what happened?
Answer: I’m sorry to hear you haven't received your order yet. If your order is an international shipment, it could take up to 4 weeks. Also, sometimes shipments can get delayed due to customs check or incorrect delivery. Please allow another week or so, then if you still haven't received your order, please contact me so I can look into it!

4. Question: The finish on my stairs is somewhat different than I was expecting, why is this?
Answer: As I cannot control the way finish colors turn out on your monitor, the colors may not be exactly the same as in real life, please take this into consideration.

5. Question: Do you make custom items?
Answer: I am willing to do custom orders. Please contact me for details. Payment is required in advance.

Please enjoy your experience and return often.

Thank you, Don