Anonymous on Mar 2, 2013
Buyer beware, I would absolutely not recommend this business to anyone. I bought a very nice looking mirrorr from her back on January 14,2013 and I never received the item. I was really looking forward to receiving it and waited patiently for it to arrive. It never did. So, I made three attempts to contact her to resolve it and I never got a response. I contacted Etsy and she did not respond to their attempts to contact her either. My husband even tried to ask her a question about another mirror that he saw in her shop online and she never responded to him. I would have definitely preferred to just have her get in touch with me , whatever her reasons were for not sending the item, we could have discussed it. Instead, I never heard back from her at all. I ended up filing a claim with Etsy and also reporting it to Paypal. Not the resolution that I wanted, I would have preferred to receive the item or had some type of correspondence from her.
Anonymous on Nov 23, 2011
Aliisa sent the frame in a timely manner and was very responsive to my communications. The mirror and wood is high quality and is represented well (truthfully) via Etsy. I would suggest her as a reputable vendor any day! nThanks- nMary
Accepted payment methods
- Money Order
Items will be shipped once we receive confirmation of payment.
Domestically, we ship via USPS, usually Parcel Post or Flat Rate Priority, whichever is cheaper. Parcel Post has an estimated delivery of 2-8 days and Priority is 1-3 days. Please keep in mind that neither Priority Mail or Parcel Post have guaranteed delivery dates, these are just the USPS-provided guidelines. If you need an item by a certain date or need overnight shipping, contact us and we'll arrange an alternate shipping method to suit you.
If you're in Hawaii or Alaska, please allow at least two weeks for delivery, longer around the holidays.
We ship worldwide! International shipping methods and prices vary depending on the destination country. If there is no international shipping quote included in the listing, please contact us, we'll be happy to get one to you. Please note that international buyers will be responsible for all customs and duties. Please allow up to one month for international delivery.
We always make sure to package your items snugly and securely and we always purchase insurance on the items we ship. If an item arrives broken, please contact us prior to any feedback so we can fix the problem.
We are happy to arrange gift packaging. If you are interesting in that, please let us know prior to processing your payment; gift packaging is an additional $3.00.
We do offer combined shipping discounts, the prices for which will be included in each listing. We charge the amount for the heavier item first then the discounted amount listed for each additional item. If the actual shipping charges are less than what we've charged you by more than $2, we'll refund the difference via PayPal.
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Additional policies and FAQs
Rustic Cottage Frame Co. reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behaviour towards other Etsy members.