rusticcraftdesign's Shop Policies
We specialize in hand-engraved wood gifts
Our core business philosophy is doing what we love; creating eco-conscious, functional and beautiful items from natural or salvaged materials; providing consumers with attractive hand crafted items to fit their green lifestyle in a beautiful way.
All our cutting boards come ready for gift giving
All our Cutting & Serving boards are lovingly gift wrapped in custom burlap bags, and come with customized information and care sheets; perfect for giving as a special gift.
Add a custom designed and hand engraved personalization for as little as $10 to any of our boards (or other items) for a special forever gift.
We can also direct ship to your gift recipient; add the recipient’s address to the shipping location upon purchase, or conversation me to send your information. A complimentary gift card with desired message can also be included if requested.
We love custom orders!
We can handcraft nearly any item or combination of items from a variety of hard and softwoods. We aim to use only local, natural salvaged lumber.
Email------ Rusticcraftdesign [at] gmail.com
To be better connected to updating items, check out our facebook page at https://www.facebook.com/RusticCraftDesigns
We accept Credit Cards through Etsy and PayPal payments as well.
Contact us for alternate payments.
Sales tax: for shipments to Massachusetts; a sales tax of 6.25% is collected.
Shipping rates are listed with the item, based on lowest cost shipping: USPS First Class Mail with delivery confirmation, which usually takes between 2-8 days. If within the shipping cost I may choose to ship USPS Priority Mail (1-5 days) or FedEx Ground (1-5 days).
Processing times are noted in the listing; usually we ship within 1-10 business days of cleared payment and approved engraving design. If you need rush shipping, contact me, or purchase our rush shipping listing and note your desired date.
Typically, If I receive no contact for approval of engraving design after a few days (3-9?) then I'll just engrave it to your request using my best judgement. =)
We ship to the address as noted on your Etsy order.
If you notice this address is incorrect--please contact us immediately.
If your order is returned to us as undeliverable, you may be liable for additional re-ship costs.
Some of our items are available with shipping upgrades, you can see these options in the shipping upgrades pulldown menu after adding the item to your cart.
When purchasing these upgrades, please note the date you wish to receive them by in the notes to seller box.
Rush Processing Only: This means we will make your order a priority for engraving and engrave within 1-2 business days typically, then ship Standard mail.
Priority Mail: This upgrade is for standard processing times (3-10 days), and upgraded shipping to USPS Priority Mail 1-3 day estimated delivery.
Rush + Priority (Standard): This means we both rush process your order and ship USPS Priority Mail 1-3 day estimated delivery.
Rush + Priority Express: This is the only guaranteed delivery shipping method. We will rush process your order, and ship USPS Priority Express Mail 1-2 day guaranteed delivery.
If upgrades are not listed with the item, contact us or see our listing here to purchase the Rush+Priority Express upgrade:
*See the Total Board or item weight in the listing to determine which rush shipping level to choose.
Generally, I can rush your order and ship within 1-2 days---USPS Priority Express Mail generally is next day service to most areas, and 2 day service to some areas.
**Please note, the only guaranteed delivery dates are provided by USPS Priority Express. Other shipping times are estimates only.
l o c a l p i c k u p
If you are local to the Leominster or Fitchburg Massachusetts area and wish to pick up your items in person, use the code PICKUPONLY at checkout to remove shipping costs. We can arrange pickup of your items in Leominster or Fitchburg =)
i n t e r n a t i o n a l s h i p p i n g
International shipping costs are based on lowest cost shipping: USPS First Class® or Priority Mail® International.
Import duties, taxes, and brokerage charges are not included in the item price or shipping cost. These charges are the receiver/buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
International shipping times cannot be guaranteed. Generally shipping times are between 5-15 business days for standard delivery---but longer delays are possible due to customs processing.
Contact us for Express International Shipping costs.
Refunds and Exchanges
Our goal is that you are completely satisfied with your purchase. We take great pride in the quality of the products we handcraft and offering great customer service is our top priority.
If you are not in love with your item when you receive it; you may return it within a reasonable time period (10 days +/-) and receive a store credit or a refund to your credit card/paypal. Item must be unused and in same condition as received. Shipping will not be refunded or compensated in this instance.
--Return your item in its original packaging, and ship your item back to us with the carrier of your choice. Note, we require using a carrier that will provide a tracking number and insurance for the full value of the shipment, we are not liable for a package lost in transit without any tracking availability or damaged without insurance compensation.
We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear.
If, in a rare instance, your item is damaged in transit, contact us asap and we will discuss refund or replacement in this instance. Save all packaging and evidence of damage for insurance purposes.
If your item is lost in transit---typically an item must be missing for 30 days beyond the estimated shipping date domestic (45 days international) before a claim can be filed with the USPS. **Contact your local Post Office with your tracking information---generally this is where most 'marked as delivered, yet still missing' packages are found.
Additional Policies and FAQs
RusticCraft Handcrafted Cutting & Serving Boards
General Care Instructions
Normal wear is to be expected with any cutting surface, but with proper care, RusticCraft’s handcrafted cutting boards should last a lifetime.
As with any wooden item, cutting boards should never be submerged in water for extended periods of time and most certainly NEVER place your wooden cutting board in the dishwasher. The dishwasher cycle produces extreme heat, humidity, and then more heat—the wood will swell with water and then expand and contract in a short period of time causing cracking and splitting.
Never place hot pots and pans or other extremely hot items on your wood cutting board surface as it could char and discolor.
After you are done with your cutting board, brush with a little soap and warm water, rinse and dry thoroughly.
The wood used for RusticCraft cutting boards has natural antimicrobial properties, and requires no significant disinfecting for normal use.
Our boards have been seasoned with multiple coats of our own blend of food-grade beeswax + oil finish.
To maintain the supple board finish; we recommend resealing with an oil or beeswax oil blend every few uses.
♦When your board becomes lighter in color and feels 'dry' to the touch, that's when you know it's time to re-season your board.
Simply rub a small amount of your Wood Conditioning Paste onto your clean, dry board with the grain of the wood...with your fingers or a clean rag....and let soak in for a few minutes.
Any excess should be buffed off with a clean rag, in the direction of the grain of the wood, until the board has a smooth sheen.
This wood conditioning treatment helps prevent staining, cracking, and food odor absorption. Food grade mineral oil or specialized butcher block conditioning oils may also be used, but do not use olive oil or other cooking oils to seal your board as these oils can turn rancid over time.
Resealing your board is easy with our own beeswax wood conditioners; available in three different blends: Original Beeswax & Mineral oil, Organic Beeswax & Jojoba and Organic Beeswax & Coconut oil. Visit our website or Etsy shop to purchase.
See our Wood Conditioning Paste options here:
Specialized Care Instructions
White Vinegar or 3% Hydrogen Peroxide, separately, both make effective disinfectants. Use full strength or dilute with a 1:1 ratio with water, brush your board with it, then rinse and dry thoroughly. Chlorine bleach is NOT recommended as it breaks down the wood’s natural fibers.
Stain & Odor Removal
Pour a little kosher salt to the surface of the board, add just enough lemon juice to form a paste, lightly scrub the board and let sit a few minutes to allow the salt to pull up stains and odors, rinse thoroughly.
Next, pour a little baking soda onto the surface of your board, add just enough water to form a paste, lightly scrub the board and let sit a few minutes, allowing the baking soda to pull up any remaining stains and odors, rinse and dry thoroughly. Your board should be seasoned after cleaning with salts, as these are very drying.
For more information about who we are...check out our about page here:
Email us directly at: Rusticcraftdesign [at] gmail.com
Last Updated December 21, 2014