I accept payments by Paypal, credit cards, debit cards and Etsy gift cards.
For information on payments details, please see www.etsy.com/legal/direct-checkout.

Please note that dispatch time doesn't start before your payment is entirely received.

- DISPATCH TIME
Orders are usually dispatched 2-3 weeks after the reception of the payment. Every single order is dispatched as soon as possible.
Then, within Europe, it takes about 4 working days for an order to reach its destination. Outside Europe, delays may be variable but it usually takes about 2 weeks from the dispatch date.
Delays can vary depending on the time of the year, your exact location, weather conditions, etc.

- PRICES
Flat rates are applied and can be check in your basket, before checking out. They depend on your location. All shipments are sent as registered first-class mail (PRIOR), the fastest registered service available to me.
Shipping costs include the packing and shipping of your order as well as a tracking number.
All orders are shipped well-packed, safely and with a tracking number. I've never lost track of registered mail but should it happen, I'll gladly find the best solution with you depending on the situation.

SIZING & WASHCARE
Check out our size chart and washcare there: www.sachakimmes.com/sizing-and-washcare/
If you don't fit into the chart, you can request a custom made item.
Please note that custom items are made at an extra cost depending on the item(s) and the changes to be done, need about an extra week before being dispatched and are not refundable.
Sometimes, I can also change the designs a bit but keep in mind that I only make my own designs and although, I’m happy to change them a bit to fit your taste better, I won't copy what you've seen somewhere else.

VOUCHERS/DISCOUNTS
If you are in possession of a voucher code here are the policies that apply:
* Except stated otherwise, codes don't apply on custom made items, shipping or any other services but only on the lingerie listed during the validity of the the code.
* One code per order.
* Codes cannot be applied to previously placed orders or exchange, even partially, for cash.
* To apply the code, it must be entered at check out, prior to confirming your order.

PRODUCT
I have made every effort to display as accurately as possible the colours and other details of the products. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
I made every effort to ensure that all sizes and measurements are as accurate as possible. Please refer to the size guide (www.sachakimmes.com/sizing-and-washcare) for clarification.
Details such bows, elastics, tags, etc. may slightly vary in size and finishing.
I will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. I reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

PRICES
Prices are set in Euros and inclusive of VAT. Depending on your country, Etsy may allow you to see prices in another currency.
Prices are subject to change without notice, changes will apply to any subsequent orders received.
From time to time stockists may run special promotions (which may not be available on our website) or we may offer special discounts online that are not available in our stockists' shops.

ORDER
Once you have checked out and your order has been confirmed you may not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorization of payment
* The identification of an error within the product information, including price or promotion