Below is a list of my shop's policies. If you have additional questions, please convo me and I will be happy to help!
If you are new to Etsy and need instructions on how to complete your purchase, please visit: http://www.etsy.com/help_guide_checkout.php
Accepted payment methods
Returns and exchanges
+ ELIGIBLE ITEMS +
All non-personalized and non-custom items must be returned in their original, unused state. The items price will be refunded but the shipping cost will NOT and the buyer is responsible for the return shipping cost. All returns must be approved.
+ NON-ELIGIBLE ITEMS +
All personalized, custom, sale and used items are NOT eligible for returns. These items include but are not limited to: announcements, bookplates, calling and mommy cards, flat and everyday cards, invitations, stationery and any other personalized, custom or sale items not listed.
+ PLEASE NOTE +
:: I DO NOT accept returns on any items that have incurred customs fees and I do not refund custom fees. Please see my international shipping policy (above) for more information.
:: I DO NOT accept returns without prior communication. If you do not contact me immediately regarding the item(s) you'd like to return, or if you leave feedback for the item(s), this indicates to me that you are happy with your purchase in the condition it arrived in and therefore do not need a refund or an exchange of any kind.
:: PayPal - follow the Etsy checkout links and login to your PayPal account to complete your purchase.
:: A credit card via PayPal (no PayPal account is required).
If you have any questions about this method of payment please visit: http://www.etsy.com/storque/section/howTos/article/how-to-pay-with-a-credit-card/746/
If your payment is not received within 3 days of the date of purchase, the sale will be cancelled.
All items are shipped within 2-5 business days of receipt of payment unless it is a custom request or there is a holiday. Please allow 15-30 days for International shipments to arrive! Check my shop announcement for any notices (holidays, vacations, etc.) that may delay shipping.
The address that is used for your ETSY account is the address your package(s) will be shippped to. Please ensure this address is correct as any errors CANNOT be fixed once the package has been mailed.
I am not responsible for any lost or stolen items because of address errors and do not accept returns on these items.
If you are shopping for people that are located at different addresses, you will need to place each order separately since you can only ship to one address each time you checkout.
+ CUSTOM ORDERS +
Production of your product begins once you have approved your digital proof (which remains the property of Saddle Stitch Studio, LLC) and your FULL payment has cleared through PayPal. Please note that production time does not include shipping times. Shipping times will vary according to your location.
Custom orders ship within 1-6 weeks from placement of order depending on the type of order. Please make note of this when placing your order so you can be sure it'll arrive in plenty of time before it's needed.
+ INTERNATIONAL ORDERS +
Please allow 15-30 days for International orders to arrive.
The buyer is responsible for any and all taxes, duties, tariffs, and/or customs fees that are incurred on a package. I have no way of calculating these fees beforehand and am not responsible for them. Also, I do not accept returns because of customs fees.
Because it is illegal to falsify customs documents, I do not lie on customs forms and do not make any exceptions for any purchases so please do not ask. All customs forms will be marked "other" and will state the accurate value of the items included.
For additional information, please refer to your local customs agency.
Additional policies and FAQs
Every effort is made to portray product colors as accurately as possible but the color in your printed product may differ slightly from what you see on your monitor due to individual settings and other factors.
+ QUANTITIES +
Although I only list one item in stock at a time, I almost always have more so if you'd like to purchase more than one item, feel free to contact me and I'll either list more or set up a reserved listing for you!
+ WHOLESALE & CUSTOM ORDERS +
I currently do not accept wholesale orders but I DO accept custom orders.
If you're interested in placing a custom order, please contact me and I'll be happy to answer any questions you may have!
+ COPYRIGHT NOTICE +
All artwork, products, product images, and descriptions are © 2008-2010 Saddle Stitch Studio, LLC. All rights reserved.
Copyright is not transferable with the sale of any items and the buyer is not entitled to reproduction rights.
Any and all proofs of custom items provided to customers remain the property of Saddle Stitch Studio, LLC and may not be used, resold, reproduced or altered by anyone other than Saddle Stitch Studio, LLC.
It is a strict violation of copyright law to recreate or distribute any item in any way without permission. No items are to be resold, reproduced or altered in any manner.
+ ANY QUESTIONS? +
If you still have questions, please feel free to contact me via Etsy or by email at: hello[at]saddlestitchstudio[dot]com
+ OTHER +
The Saddle Stitch Studio logo and information is printed on the back of each and every item. This includes, but is not limited too, ALL personalized items, ALL custom orders, invitations, stationery, and announcements.