Safranbolu is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Safranbolu is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 6, 2014
Welcome to Safran bolu!
All new and handmade merchandise bought from Safran bolu is genuine, and of consistently high quality and value.

Accepted payment methods

Paypal
Returns and exchanges
1. SATISFACTION GUARANTEED
I am always seeking to satisfy my customers, therefore, contact me within 72 hours if you are unsatisfied with your purchase. I will work with you to make sure you have a great shopping experience with us!

2. ELIGIBLE REFUND
In order to be eligible for return or exchange please contact me within 72 hours of receipt of your purchase. Items eligible for return or exchange must be completely unworn and unused and must be despatched within 3 days of offer for return or exchange.

*Defected Items
If any of your jewelry arrive defected I will send out a replacement within 3 business days after the defected jewelry is received by me.


3. INELIGIBLE REFUND
The following items are NOT eligible for refund or exchange:
✗ Earrings (for hygienic reasons)
✗ Items which were modified, customized and/or altered according to your specifications
✗ Custom orders
✗ Items damaged or altered while in your care (wear and tear)
✗ Items past its return date
✗ Item needs to be returned within 10 days after you receive it and it should be not used. The items must be returned in all of the original packaging.
Payment
We accept payment via Paypal only.

Payment must be received within 2days of order placement, or order will be cancelled.
Please be informed that International buyers are responsible for any and all duties and customs charges that may be incurred.
Shipping
1. GENERAL SHIPPING INFORMATION
Orders are shipped in the order received after payment has been completed. Orders are shipped 2 - 4 business days after payment is received. I will contact you through Etsy conversation if there are delays or issues with shipping.

2. SHIPPING
All orders are shipped via South Korea Post International Air Mail and it generally takes 7 - 28 days for delivery. Shipping times are estimates and cannot be guaranteed. Shipping charges include shipping cost and packaging costs.

*** IMPORTANT****
Tracking information is not provided.{ Items are shipped via Korea Post Priority Mail (NO delivery confirmation with a tracking number by USPS).}
Once the order is shipped I cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact me if you're interested in adding insurance to your order.


3. CUSTOMS FEES
The buyer is responsible for any customs fees and applicable taxes outside of South Korea.

4. SHIPPING ADDRESS
Please double check your mailing address before placing your order via direct checkout or PayPal. I cannot be responsible if you do not receive your order because I was given the wrong mailing address.

5. RECEIPTS
I do not include receipts for your purchase unless requested.


6. MISSING PACKAGES
Shipping times can vary. Please contact me if you have not received your order in 5 weeks.