GenniferCiavarra

Songbone Studio

Castlemaine, Australia · 1816 Sales

GenniferCiavarra

Songbone Studio

Castlemaine, Australia 1816 Sales On Etsy since 2008

0 out of 5 stars
(1274)

Shop owner

Gennifer

Contact

GenniferCiavarra is taking a short break

Loading

Note from shop owner After much consideration, I have decided to close Sage and Mage for the foreseeable future to concentrate on my fine art and ceramics.
Thank you so much for all of your truly breathtaking support over the last 8 years. It has been a joy and a wonder.
Gennifer

Note from shop owner

Last updated on Jun 16, 2016

After much consideration, I have decided to close Sage and Mage for the foreseeable future to concentrate on my fine art and ceramics.
Thank you so much for all of your truly breathtaking support over the last 8 years. It has been a joy and a wonder.
Gennifer

Gennifer

Contact shop owner

Gennifer

Reviews

No reviews in the last year
Tess Michaels

Tess Michaels on Apr 2, 2016

5 out of 5 stars

Love these items - the headache one I have used before and it works wonders. Both the stress and insomnia ones smell amazing and work great too! Thankyou.

View all 1274 reviews

Shop policies

Last updated on January 31, 2016
Welcome to Sage and Mage. All items are handmade by me, Gennifer, with much love. I hope you enjoy. x

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I accept Paypal (you don't need a Paypal account to use it) and direct payment via Etsy. For Australian customers, I am happy to arrange a direct deposit payment.

I am happy to arrange part payments and lay-bys too. There is a non-refundable deposit of 30% of the item cost. Contact me and we can arrange it.
Shipping
GENERAL SHIPPING INFO

I do not charge for packaging and never charge more than actual postage costs.

If I inadvertently overcharge you I will refund you very promptly.

I ship within 3 to 5 business days and will send you a shipping confirmation notice when your item has been put in the post.

I'm happy to send to wherever you are. If you would like a gift sent directly to a friend, with a note, just let me know.

FLAT RATE SHIPPING WITHIN AUSTRALIA

*Flat rate postage of $7.45 for all local (Australia) orders: it's the lowest price of the smallest package possible to send.

INTERNATIONAL SHIPPING TIMES & COSTS

All packages are sent standard air mail via Australia Post. PLEASE NOTE THAT THAT DOES NOT INCLUDE TRACKING.
Upgrades: If you would like express, trackable, insured or registered post contact me and I can get a quote and invoice you for the extra costs.

Please keep in mind that items are being posted from Australia (and usually take two to three weeks, and sometimes more, to arrive to the US or Europe). So if your item hasn't shown up within three weeks, that's why. If you need it more quickly, I am more than happy to express post it for you - contact me and I will send you an invoice for the extra cost. If your item hasn't arrived in six weeks, I will look into it.

If you would like an exact shipping cost or a quote up front, just ask me - let me know exactly which products you would like to buy and I will weigh them and calculate the postage for you.

Any problems or queries or requests about shipping, please send me a message

ADDRESSES
To avoid delays or lost packages, please check that your addresses are up to date on both Etsy and Paypal. I ship to the address that is on your Etsy order.
Refunds and Exchanges
Contact me - we'll sort it out. Naturally I want you to be happy and delighted with your purchase. I put my heart and soul into each and every product, and even into the wrapping, and I want your whole experience to be beautiful and uplifting.

Please know that while I would never, ever, ever-ever-ever intentionally send you a product that wasn't up to scratch, I am human, I am running this shop by myself from creation to shipment and so I might make a mistake one of these days. Don't worry - we can sort it out!

I do not offer refunds or exchanges on products because of allergies or because you didn't like the smell, (scents are so subjective) or because you changed your mind, so if you need more information before you buy, please contact me. I list all product ingredients thoroughly to avoid confusion and do my very best to describe and depict everything accurately.
Additional policies and FAQs
QUERIES

Please contact me via the 'Conversations' tab if you have any queries at all.

CUSTOM ORDERS
Thank you for your understanding that I do not do custom orders.

WHOLESALE
Thank you for understanding that I no longer offer items for wholesale.

HEALTH AND SAFETY
The herbs I use in tea blends are very high quality and organic. I only use natural essential oils, absolutes, plant tinctures and CO2 extractions. However, they all have potent properties - medicinal or otherwise - and if you have a medical condition contraindicating the use of these herbs, or you are just concerned, please ask your GP or naturopath. I am not medically trained nor do I claim to be able to heal or cure.

Herbs in potpourri, bath blends and anything that is not a tea or tisane is NOT INTENDED TO BE CONSUMED. Although they are of consumable quality, they have not been processed in a manner that renders them edible or drinkable - some have essential oils added to them as part of my formula.