SaintMichaelJewelry

All our products are 100% hand-made. Please note that each piece of jewelry is specially hand-made once you order and will take production time described on each product page. This means that it is difficult for us to offer returns and exchange unless there are issues due to our side. In this case, you must return the item within 14 days from the date your order has been delivered in the condition it was sold. Undamaged, unworn products in its original packaging will only be included in the issue of refund.

* Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earring products.
* Products that were specially personalized, such as engraved items or made to order items and altered items due to customer's request are exempted from any refund or exchange.

We accept paypal. Paypal is a safe and secure method of online payment. No need to have a paypal account - you can simply pay with a credit card as you would on any other site.
* Payment must be made within 3 days otherwise your order will be canceled.
* After 1~2 days of payment we will process the making of your order. So please do let us know immediately(within 1-2 days) if you want to cancel the order.
* Etsy Gift Cards
Unfortunately we are not allowing Etsy gift cards at the moment.

Processing Time: 7-10 working days
(For details, see individual items)
Saint Michael's jewelry is 100% hand-made. Each piece of jewelry is specially made once you order from our page. Please allow us enough production time after your order, so we can have your piece perfectly crafted before being dispatched.

Address
We send out your package to the address that is listed on your etsy account. Please double-check your address before ordering.

###Currently accepting EMS ONLY Due to the corona virus spreadout###
We recommend EMS for Products above $100
EMS: 3-7 days
Express Mail Service (EMS) provides detailed location tracking of where the package is which is a great option compared to regular airmail. Usually takes 3 to 7 business days.

*** WE NEED YOUR PHONE NUMBER FOR EMS SHIPPING. PLEASE LEAVE US A NOTE WITH YOUR INFORMATION WHEN YOU ORDER. Otherwise, there might be a delay going back and forth with emails. We will not use your information for purposes other than ems shipping.

Regular Airmail
Does Not provide location tracking. Takes 2-3 weeks for delivery. The package can be stuck in the local post office after 2-3 times of delivery trial when the address is left absent. Please contact the local post office if the package has not arrived after 3 weeks' time. In case the package is lost, it takes minimum 1-month request for detailed tracking.

* Packages can sometimes take longer to be delivered, especially during busy holiday seasons for example. They also can be custom opened, which will add extra time for delivery.

* Custom Fees
Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from South Korea.

Product Warranties
Beads, Silver Products: 1~6 months
Gold Products: 6 months (Excluding Rhodium Plating)

Repair & Resizing Service
Most of our products (especially rosary products) require high skill craftsmanship for repairing and resizing due to the detailed points and delicate design. We provide repairing / resizing (necklace and bracelet length resizing) services if you agree to cover the shipping cost and an additional service fee which may differ from items.

Resizing Rings ($15)
We provide resizing for rings, but some items and size gaps may not be possible. Please get advised by us through email.