SakuraBathAndBody
Lancaster, Ohio
Shop policies
Last updated on
April 26, 2016
Thank you for visiting Sakura Bath & Body! Please read all shop policies before making your purchase.
NOTE: I add small sample products with all purchases (when available). If you do not wish to receive a sample, please let me know in the notes to seller section when purchasing. Thanks!
NOTE: I add small sample products with all purchases (when available). If you do not wish to receive a sample, please let me know in the notes to seller section when purchasing. Thanks!
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Due to the nature of my products, I cannot accept returns. However, customer satisfaction is very important to me, so if you have an issue with any product, please contact me to discuss further options.
Payment
I am currently accepting Credit Cards, PayPal and Google Checkout. If you would like to pay by Google Checkout, please contact me for an invoice.
Shipping
All orders will be shipped via USPS Monday - Friday, except National Holidays. Your product will be shipped 2-5 business days after payment unless otherwise mentioned in the listing. All custom orders will take longer. Please see the individual listing for more information. In addition, please remember that the USPS can take anywhere from 2-10 business days to ship your package. If you have not received your package within this time frame, PLEASE contact me so I can help track it down!
PLEASE NOTE: All custom orders are subject to shipping and handling charges based on the weight of the package as well as the location of the buyer.
INTERNATIONAL CUSTOMERS: Buyers are responsible for all customs fees that are placed on imported items.
IMPORTANT SUMMER HEAT ADVISORY: Certain items (soaps and lip balms) may be more prone to melt en route to warmer climates. Packages often sit on postal trucks or in a hot mailbox and I have no control over shipping conditions once your package leaves my hands. If you DO receive soft soaps or lip balms, please put them in the freezer or refrigerator for 30-60 minutes, or until the item is firm again. To help alleviate some of the issue, please track your package and take it out of your mailbox as soon as possible. Alternatively, you may have your package shipped to a different address (i.e. your office), where someone can intercept the package immediately, instead of leaving the package in a hot mailbox all day. I apologize for any inconvenience and I truly appreciate your business!
PLEASE NOTE: All custom orders are subject to shipping and handling charges based on the weight of the package as well as the location of the buyer.
INTERNATIONAL CUSTOMERS: Buyers are responsible for all customs fees that are placed on imported items.
IMPORTANT SUMMER HEAT ADVISORY: Certain items (soaps and lip balms) may be more prone to melt en route to warmer climates. Packages often sit on postal trucks or in a hot mailbox and I have no control over shipping conditions once your package leaves my hands. If you DO receive soft soaps or lip balms, please put them in the freezer or refrigerator for 30-60 minutes, or until the item is firm again. To help alleviate some of the issue, please track your package and take it out of your mailbox as soon as possible. Alternatively, you may have your package shipped to a different address (i.e. your office), where someone can intercept the package immediately, instead of leaving the package in a hot mailbox all day. I apologize for any inconvenience and I truly appreciate your business!
Additional policies and FAQs
Wholesale accounts are welcome!
Please contact me before leaving feedback. I am more than willing to try to work out any issues you may have!
Please contact me before leaving feedback. I am more than willing to try to work out any issues you may have!