PLEASE BE AWARE THAT, AS A RESULT OF THE CURRENT GLOBAL COVID-19 PANDEMIC, THERE MAY BE DELIVERY RESTRICTIONS AND/OR DELAYS.
It is also possible that delivery to certain countries may be (temporarily) suspended. As this is a fluid situation dictated by the specific lockdown conditions each country puts in to effect I am unable to list countries where delivery restrictions may apply, however if delivery to your country appears to be (temporarily) suspended I will contact you to discuss your preference: (1) delay shipping the item until delivery in your country has resumed, or (2) issue a full refund

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Items will typically be shipped within 72 hours of confirmation of payment.

As the items in my shop are of such varying sizes and weights - from small, flat greeting cards to large limited edition prints that must be rolled in a tube for shipping - it is not possible for me to include accurate prices for shipping multiple items together. If you purchase multiple items together the actual packaging & shipping costs will be determined and the difference, when applicable, will be refunded to you. Please contact me if you would like to purchase multiple prints and would prefer me to set up a custom listing for you with the correct postage already calculated. (Let me know the items you are interested in and the delivery country.)

I use the Dutch postal service (Post NL). All packages sent within the Netherlands by Post NL's 'Pakket' service have a tracking number, however packages sent by Post NL's basic international service do not have tracking numbers. Items can be sent using their ‘track & trace’ or 'track & trace with insurance' services but these options are more expensive. The additional charges vary according to weight and destination - please let me know if you would like a quote for a trackable and/or insured service before placing your order and I will calculate the additional charge for you.

I am not responsible for items lost or damaged during shipping.

Items may be subject to customs/import duties in your country. These duties will be levied once the package reaches your country and will be payable by you.

Estimated delivery times:
Netherlands: 1 – 2 working days
Europe: 3 – 5 working days
Everywhere else: 6 – 12 working days

These estimated delivery times are not guaranteed and are intended as a rough guide only. Delivery times will depend on customs and postal services in your country.
PLEASE NOTE: THESE ESTIMATES DO NOT ACCOUNT FOR DELAYS THAT MAY BE A RESULT OF THE CURRENT GLOBAL COVID-19 PANDEMIC

If you are an EU customer prices listed are already inclusive of the relevant VAT.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list etc.;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Suzanne Norris, am the data controller of your personal information. If you have any questions or concerns, you may contact me at suzanne [!at] sakurasnow.com. Alternately, you may mail me at:
suzanne norris ~o~ sakurasnow
Emmaplein 44 Rood
2014VA, Haarlem
Netherlands