samanthadanielle

Handcrafted by Samantha

Kirkland, Washington · 669 Sales

samanthadanielle

Handcrafted by Samantha

Kirkland, Washington 669 Sales On Etsy since 2011

5 out of 5 stars
(90)

Announcement   www.handcraftedbysamantha.com


*Completion is currently backed up to 8-10 weeks from date of order* Please disregard the 6-8 week processing time stated elsewhere on the listings.
Lead times are subject to change based on weekly order volume, therefore, completion estimates on custom orders are valid for 5 days from the date given
Each piece is custom built from frame to finish, and quality takes time. I do my best to have orders completed within, or sooner than the anticipated lead time without compromising quality!

Headboards and bedroom sets ship via freight due to size. Freight costs cannot be calculated using Etsy's shipping calculator so please send your zip code in a message and I will get back to you with a freight quote.
Benches ship via UPS ground and cost is added into the listings.


Please allow one business day (M-F) for quotes on custom orders.
Thank you!

Announcement

Last updated on Nov 17, 2016

www.handcraftedbysamantha.com


*Completion is currently backed up to 8-10 weeks from date of order* Please disregard the 6-8 week processing time stated elsewhere on the listings.
Lead times are subject to change based on weekly order volume, therefore, completion estimates on custom orders are valid for 5 days from the date given
Each piece is custom built from frame to finish, and quality takes time. I do my best to have orders completed within, or sooner than the anticipated lead time without compromising quality!

Headboards and bedroom sets ship via freight due to size. Freight costs cannot be calculated using Etsy's shipping calculator so please send your zip code in a message and I will get back to you with a freight quote.
Benches ship via UPS ground and cost is added into the listings.


Please allow one business day (M-F) for quotes on custom orders.
Thank you!

Samantha White

Contact shop owner

Samantha White

Custom Listing for Sameera- Shipping
$0.20
Custom Order for Mika
$1,240.00
Add Crystal Buttons
$60.00
Crystal Diamond Tufted Storage Bench
$700.00
View all 115 items

Reviews

Average item review
5 out of 5 stars
(90)
varunshah85

varunshah85 on Nov 22, 2016

5 out of 5 stars

The product itself is flawless and very attractive. It took a long time to get to me, but that wait was worth it.

Jackie B

Jackie B on Oct 5, 2016

5 out of 5 stars

Great communication, excellent customer service and an amazing professional! Thank you for everything Samantha! :)

View all 90 reviews

Shop policies

Last updated on September 22, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Paypal is my preferred method of payment. Refunds cannot be given once a custom order has been placed, since materials, particularly fabric, are ordered, which are often non-returnable.
A deposit of at least half the order is due upfront, then the balance + shipping can be invoiced separately prior to shipment.
Shipping
Please carefully review my shipping policies listed below prior to purchase and acceptance of your items.
Shipping is not included in listing prices. Please send your zip code for a quote. I ship all orders via freight due to size, either Saia or Roadrunner Transportation. Benches are shipped via UPS Ground.
Shipping can be paid at the time of order, or invoiced separately upon completion. Items will not be shipped until freight charges have been paid by the customer.
Customers are contacted 1-2 weeks prior to the shipment date at which time the shipping/delivery address is confirmed. Please let me know if you will be out of town or unable to accept your order during the expected time of delivery as a signature is required. The freight company should call to schedule delivery once your shipment has arrived at the terminal. Failure to respond to the freight company to set up delivery after 5 days will result in a holding fee of up to $100/day which will be the customers' responsibility.
Please make sure you are present at the time of your scheduled delivery appointment, otherwise the freight carrier charges a $100 re-delivery fee which would then be the customer's responsibility. A reconsignment fee of the same amount is also incurred for any address changes that are not noted prior to shipment. (Such charges listed above will be invoiced directly to the customer).
Please be advised that the freight company is not a white glove delivery service and is only required to delivery items within the doorway of the residence. Additionally, they will not set up headboards or beds, however, Instructions are provided for setup.

Insurance is included with the shipping quote and items are packaged thoroughly, however, I have absolutely no control over the handling of the shipments once they leave my care.

Boxes MUST be inspected at the time of delivery. If there is any noticeable damage to the outside of the box it must be reported to the driver at the time of delivery- even if it is only a small tear or scrape in the box. Please let the freight driver know and refuse the shipment if there is further damage to the item in the box. The item will then be shipped back to me in which case the damage will be assessed and item will either be repaired or replaced. If the item is damaged, it must be reported to the freight company immediately after delivery. CONCEALED DAMAGE can occur so it is very important to open shipments upon delivery and inspect items even if you do not plan to use the items right away. Concealed damage must be reported within 5 days of delivery. Past that point, there is no guarantee on item coverage or reimbursement on shipping charges. The freight company is not responsible for repackaging items or obtaining wrapping or boxes unless there was visible damage that was reported at the time of delivery***
***PLEASE KEEP ALL PACKAGING including boxes, bubble wrap, and plastic, until you have thoroughly examined your items after shipment. If for some reason the item needs to be shipped back, even if damaged, the customer is responsible for obtaining packaging materials, including the box and repackaging the item. If original packaging materials are not kept for the return shipment, reimbursements cannot be made for the cost of return packaging. Additionally, items cannot be shipped back without a box.

*If item(s) are damaged or need to be returned, they must be picked up for shipment within 1 week from the date of delivery. Beyond that length of time, refunds and/or replacements cannot be made*

I also need to be contacted right away with photos and specific details regarding the damage so that I can file the claim. I will work with you in replacing the damaged headboard in the most timely manner. If requesting a refund instead of a replacement item, please be advised that I cannot issue any refunds until the claim has been processed and settled/ I have been paid by the freight company, which can take anywhere from 60-90days. Thank you for your understanding.


*All freight transit times are estimated and delays sometimes occur due to weather conditions, etc. Shipping charges cannot be refunded for delays*

Local pickup is available if you live in the Seattle area.

International buyers, please contact me for more information on customs fees, etc.


*Depending on the case, if you are completely dissatisfied with a design or fabric once your order has arrived, I can work with you in making adjustments. The customer will be responsible for shipping charges and the order will have to follow my current lead time. If an item is being returned, it is the customers responsibility to keep the packaging, or find new packaging including the box in order to send the item back.
Refunds and Exchanges
I stand behind the quality of my work and do my best to communicate with buyers, answer questions, and describe items and fabrics as accurately as possible- therefore, I do not accept returns or give refunds.
Of course I strive for perfection in my work and do my best to replicate orders according to customers' specifications, but keep in mind that each piece will have it's own unique qualities and adjustments will be made if I find it necessary.
Orders are made according to the specifications on the listings or specifications given by customer: dimensions, fabric, shape, nailhead finish, backing, tufting style and measurements, etc. It is the buyers responsibility to notify me of any errors or changes that need to make made on the listings prior to purchase.
If there are particular areas of concern, i.e, dimensions or seam measurements, these must be pointed out by the customer at the time of order. Refunds cannot be given for design elements that were not discussed at the time of order.

It is the customer's responsibility to measure doorways, hallways, wall space, stairways, etc to ensure that the headboard/beds will fit. Returns or exchanges cannot be accepted otherwise. If for some reason a custom item does not fit, shipping and repair costs will be the customer's responsibility.

**Refunds cannot be given once an order has been placed since materials, particularly fabric, is ordered, which is non-returnable on my end.
Additionally, it is the buyers responsibility to carefully read my shop policies and current lead time which is posted under shop announcements**
Thank you for understanding, since I am a small business I cannot be as lenient with refunds.

*If item(s) are damaged or need to be returned, they must be picked up for shipment within 1 week from the date of delivery. Beyond that length of time, refunds and/or replacements cannot be made*

Completion updates are sent throughout the custom order process. I also send a final message the week prior to shipment along with any final invoices. Orders cannot be shipped until all balance are paid. Due to limited space in my work studio, I cannot keep completed orders 2 months past the date of completion. If balances/shipping invoices are left unpaid and the buyer has not communicated for a time period over 2 months, the item will need to be cleared out. Refunds or remaking of the item will be arranged as soon as buyer contacts shop owner.

Photos of fabric samples upon request but please keep in mind that colors may not appear as accurate and can vary depending on your computer monitor light setting, so I recommend requesting a mailed swatch if you are unsure of color. Additionally, dye-lots vary with all fabric, so it is possible that a sample of the fabric can be slightly lighter or darker than the same fabric, but different bolt, ordered for your custom design- Not a drastic difference in color but keep in mind this is out of my control. I cannot take returns based on color shade, so please ask questions if that is a concern.

My custom pieces are assembled and made of high quality materials. Instructions and recommendations are given for fabric care and assembly (wall mounting or leg attachment). I stand behind my work 100% but I am not responsible if any issues should occur with assembly or damage once items are in the customers care.

Shipping charges are non refundable. Please carefully review my shipping policies listed below prior to purchase and acceptance of your items.
Shipping is not included in listing prices. Please send your zip code for a quote. I ship all orders via Saia or Roadrunner Transportation. Benches are shipped via UPS Ground.
Shipping can be paid for at the time of order, or invoiced separately upon completion. Items will not be shipped until freight charges have been paid by the customer.
Customers are contacted 1-2 weeks prior to shipment date at which time the shipping/delivery address is confirmed. Please let me know if you are going to be out of town or unable to accept your order during the expected time of delivery since a signature is required for delivery. The freight company should call to schedule delivery once your shipment has arrived at the terminal. Please make sure you are present at the time of your scheduled delivery appointment, otherwise the freight carrier charges a $100 re-delivery fee which is the customers responsibility. A reconsignment fee of the same amount is also incurred for any address changes that are not noted prior to shipment.
Please be advised that the freight company is not a white glove delivery service and they are only required to carry items within the doorway of the residence. If additional handling is needed/items need to be carried up stairways, etc, please notify me prior to shipment so I can make special requests for delivery. Additionally, they will not set up headboards or beds, however, Instructions are provided for setup.
Insurance is included with the shipping quote and items are packaged thoroughly, however, I have absolutely no control over the handling of the shipments once they leave my care.
Boxes MUST be inspected at the time of delivery. If there is any noticeable damage to the outside of the box it must be reported to the driver at the time of delivery- even if it is only a small tear or scrape in the box. Please let the freight driver know and refuse the shipment if there is further damage to the item in the box. The item will then be shipped back to me in which case the damage will be assessed and item will either be repaired or replaced. If the item is damaged, it must be reported to the freight company immediately after delivery. CONCEALED DAMAGE can occur so it is very important to open shipments upon delivery and inspect items even if you do not plan to use the items right away. Concealed damage must be reported within 5 days of delivery. Past that point, there is no guarantee on item coverage or reimbursement on shipping charges. The freight company is not responsible for repackaging items or obtaining wrapping or boxes unless there was visible damage that was reported at the time of delivery***
***PLEASE KEEP ALL PACKAGING including boxes, bubble wrap, and plastic, until you have thoroughly examined your items after shipment. If for some reason the item needs to be shipped back, even if damaged, the customer is responsible for obtaining packaging materials, including the box and repackaging the item. If original packaging materials are not kept for the return shipment, reimbursements cannot be made for the cost of return packaging. Additionally, items cannot be shipped back without a box.
I also need to be contacted right away with photos and specific details regarding the damage so that I can file the claim. I will work with you in replacing the damaged headboard in the most timely manner. If requesting a refund instead of a replacement item, please be advised that I cannot issue any refunds until the claim has been processed and settled/ I have been paid by the freight company, which can take anywhere from 60-90days. Thank you for your understanding.

*All freight transit times are estimated and delays sometimes occur due to weather conditions, etc. Shipping charges cannot be refunded for delays*

*Depending on the case, if you are completely dissatisfied with a design or fabric once your order has arrived, I can work with you in making adjustments. The customer will be responsible for shipping charges and the order will have to follow my current lead time. If an item is being returned, it is the customers responsibility to keep the packaging, or find new packaging including the box in order to send the item back.
Additional policies and FAQs
I strive for perfection in my work and do my best to replicate orders according to customer's specifications but keep in mind that each of my pieces will have it's own unique qualities. If a replication of a customer's photo is requested, I do my best to replicate according to the photo, however, any specific areas of concern, such as exact measurements, button size or spacing, etc., must be brought to my attention by the customer at the time of order. I cannot issue refunds for such details that are not mentioned beforehand.
Headboard shapes may look slightly different (elongated or wider) when ordering a different size than shown in my listings. On tufted styles, button spacing is also subject to change according to size.
All tufted pieces are made with 1" diameter buttons, unless another size is specifically requested by the customer. Other size available: 1/2" and 3/4". All other buttons are fabric covered.
Crystal buttons are $60 extra and must be specifically requested by the customer and noted on the listing. Please note that the term "Diamond Tufted" refers to the style of tufting and does not mean that diamonds/crystal buttons are used. A listing will say "Crystal Button Diamond Tufted" if crystal buttons are included on the item.
Fabric swatches can be mailed upon request. Please provide your first & last name, address, and fabrications or colors that you have in mind. Swatches are free of charge, however, if you request more than 4 swatches I just ask that they are returned once you have made a decision.
I can email photos of samples, but please keep in mind that colors are sometimes not as accurate on a monitor, so I recommend requesting a mailed swatch if you are unsure of color.
Additionally, dye-lots vary with all fabric, so it is possible that a sample of the fabric can be slightly lighter or darker than the same fabric ordered for your custom design- Not a drastic difference in color but keep in mind this is out of my control.
Fabric is also subject to it's own natural flaws and imperfections- varying textures or threads are common with many fabrics.
Fabrics are pre-treated for stain resistance, but please keep in mind that any fabric is sensitive to certain dyes that might come off of other fabrics that they come into contact with. Some dyes, including denim, often times cannot be cleaned no matter how durable a fabric might be. Returns or replacements cannot be made if this issue should occur. If fabric damage occurs, items can be reupholstered for a fee and all shipping charges are the buyer's responsibility.

If you prefer to mail your own fabric, I do ask that you send a sample or description beforehand to make sure it will work with your headboard design.
**Please be advised that fabric is upholstered with the width/selvage running horizontally (along the top and bottom of the headboard). It is important to keep this in mind when purchasing patterned fabric.**