sandmaiden

Garments made from natural fibers ground us more intimately to our selves and our environment, providing more comfort and beauty than synthetic materials. The fabrics in the Sandmaiden collection are 90% natural with about 10% modern, functional, fashion forward content like lycra or and soft wood pulp based fibers.

I appreciate your patience with the process of having your order produced, I know it is chosen to wear or give at a certain occasion and time is always of the essence. I typically do not accept rush orders because it would mean pushing others orders back but occasionally when we are working on samples I can do it.

Your order will stay in que in the order it was received, on the Monday after your order it will be sorted with the others from the previous week based on both date and color. I cut 10 pieces every day, usually in two colors after that I bring them to the serger and assemble everything. I have one part time helper who will help with a lot of the finishing under my guidance and also does the shipping.

Over the year the average turn around time is 10 days but during peak seasons or for orders with more than one color it will be more like 14 days.

We use a shipping software platform called Ship Station, it’s automatically imports the orders from Etsy and makes it very easy for us to print a label directly from the information provided on the order. Ship station even notifies you through your email address with the tracking number when it ships, it also updates your Etsy order with the tracking number. You can find your updated invoice by clicking through the link at the top of this page or look for the email.

I use the United States Postal Service to ship all of the packages, they are usually dropped off at the station the day after the label is printed because of limited hours at my local station. Orders within the USA will be shipped priority post and take 1-3 days to arrive. International orders are different.

International customers please make sure you go over the shipping policy’s in my shop. There is tracking to Canada which takes 2-3 weeks but no tracking to any other country unless it is sent express. Express shipping can be purchased as an add on to your order for $30.00. International orders over about $600.00 will be shipped priority with tracking. If an order does not include tracking or insurance you can expect to receive it in 2-3 weeks, occasionally if it doesn’t show up it will usually end up back with me after 3 months with an undeliverable address.

Every country has different policies on duties and vats, there is a chance you will have to pay up to 30% depending on your countries laws and what they decide to do at customs. Usually this does not happen which is why I do not charge up front but it can so please be prepared for that.

Thanks again! Much love and appreciation,
Amanda from Sandmaiden.