sandrabusta's Shop Policies
I offer quality graphic design, fine art and corporate branding services. Design requests typically fall into one of two categories: print marketing and web sites. However I am open to any and all design requests so please feel free to call or email me about your project. I love a new challenge!
This includes logos, brochures, business cards, letterhead, postcards, and basically anything that is not a website. The client receives:
- 3 revisions on the selected concept
*You can review my client feedback as I do not need more than 3 revisions to arrive at your ideal deliverable.
Web site requests vary but I work on a per page basis and offer 1 revision per page. The reason I cannot offer more than 1 is web design is quite technical and very time consuming. However, as I noted above, per my client feedback, I do not need more than 1 revision to arrive at an excellent finished product.
All payments are received via paypal.com
I send files over the internet for print and for the web so there are no shipping costs. It is instant and easy.
Refunds and Exchanges
When designing each process builds on the previous one so if we are not communicating regularly and on the same page regarding the final delivery, confusion can ensue.
An entire full refund cannot be honored unless requested prior to receiving the initial concepts. This is due principally to the time invested on my part. With both logos and websites you have ample opportunity to request changes as part of the packages I offer, so if you are not happy with the initial concepts you have the freedom to communicate what you do not like, and I will make the requisite changes.
If I do not hear back from you within one month after delivering any deliverables within the logo or website packages I offer, I will assume you are fine with the designs to date.
These shop policies thankfully rarely come into play as I have had some fantastic working relationships here on Etsy. I look forward to the same with you.
Additional Policies and FAQs
Please contact me at 415.670.9517 or sandra.busta.design [!at] gmail.com for any questions.
Last Updated August 10, 2011