SantezStoYries

Miniature doll shop Every thing has a Story...

Moscow, Russia 593 Sales On Etsy since 2013

5 out of 5 stars (283)

SantezStoYries

Miniature doll shop Every thing has a Story...

Moscow, Russia | 593 Sales

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Elena Gonchar

Contact shop owner

Elena Gonchar

Announcement    Portrait dolls Available upon request, my dear ones!
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Announcement

Last updated on Aug 9, 2019

Portrait dolls Available upon request, my dear ones!
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Reviews

Average item review
5 out of 5 stars
(283)
See reviews that mention:
quality 10 shipping 29 customer service 46
  • Susan on Jan 11, 2020

    5 out of 5 stars

    I've save the best for last ... I call her (with her sadsack body image in her poses, yet hugely stylish figure, clothing [esp her wonderful shoes and little black gloves], haircut and makeup) -- not "Bad Girl" but FLEABAG after the iconic BBC character so memorably created by Phoebe Waller-Bridge! My imagination runs wild with poses and vignettes I want to create with her ... she is astounding. Enormous thank-yous to Elena (who wasn't even aware of Fleabag's existence till I clued her in!) for this beautiful and amazing creature, and for her usual kind and professional customer service.

  • Susan on Jan 11, 2020

    5 out of 5 stars

    The flame-haired Stephanie is a vision in Manet's floral colors. She is mysterious indeed, but her love for art (she has her own hand-painted "Japanese Bridge at Giverney" after all) and obviously for romance are palpable ... this is a small being with many stories to tell. Thank you Elena, for your beautiful artistry and kind, professional customer service.

  • Susan on Jan 11, 2020

    5 out of 5 stars

    Beautiful tiny hand-painted (by Elena) rendition of Claude Monet's "Japanese Bridge at Giverney" for my Stephanie miniature to hold and cherish! Thanks, Elena, as always for your artistry and excellent customer service.

  • Susan on Jan 11, 2020

    5 out of 5 stars

    Je l’aime jusqu’à la lune et le retour! ("I love her to the moon and back" ... thanks, Google!). She epitomizes everything that's "Audrey" and Paris to me .... Her features are exquisite and her clothing (especially that minutely-buttoned sweater) is devine to behold! And I have even bought her a vintage Vespa as in the perfectly staged pictures! Thank you so much, Elena, for this lovely work of art ... and your kind, professional customer service. A pleasure, as always.

  • Susan on Jan 11, 2020

    5 out of 5 stars

    What can I say about the very handsome and heroic ... and STYLISH ... Jamie? Elena completely captures the romance and Highland fervor in this amazing creation ... his tartan and ensignias and Scottish "bling" are incredible. And all done with her wonderful kindness and professional service toward her customers. I'm most appreciative!

Updates

Audrey from the Roman Holidays
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About SantezStoYries

Sales 593
On Etsy since 2013

In 2014 I uploaded my first dolls. Now they invade into every house! Bringing their Stories in their tiny hands...

My name is Elena (Helena, Elaine, Helen, Helène etc). I am interested in many good books and good films, nature inspires me. Love snowboarding or rafting in Karelia and watching polar nights. I love singing and listening to rock, jazz, blues, pop and classic. I enjoy making things with my hands. Dolls have always been somewhere in my subconscious mind. So when I finally started making them, it became my world.
I love people and try to see something special in every person I meet. I normally don't remember the names, but, once I've met a person, I remember the face forever. That's why I try to create my custom dolls with special care and detail. Some call it character. Well, the main thing is that you, my dear guest, enjoy my dolls! I hope you do..

Around the web

Shop members

  • Lena GONCHAR

    Owner, Creator, Curator

    Made in Moscow. Based in Moscow. Blessed.

Shop policies

Last updated on April 12, 2018
Hi everyone! I don' t want to write much about me or my philosophy. What's really essential: Yes I live in Russia and we will talk a bit more about the shipment. And No Russia is not so far and you can enjoy your things from my shop very soon!

Accepted payment methods

  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Dear guests, I always save the shipment documents and try to inform and give you the tracking number as soon as I get it. If the package is lost, I normally do not offer refunds. However, all packages normally come into the waiting hands of the customer.
If it is lost in Russia, I'll find it and send again.
If for some reason you are dissatisfied with the goods, I do not offer refunds, as it takes my time and care. But I understand you as well. So you can send me the doll within a week from the day received, packed again, and i will see what I can do- remake or make another one. Normally every customer falls in love with his or her doll immediately! All back shipping is for your money.
Anyway, anything could be negotiated eventually..
Payment
Once you have paid - I (produce) send as soon as possible. As I am one woman operation I may send it in one two or three days. Due to weekends- could be more, especially in case if the order is big. If you need it quickly, write me that this is urgent and I will try my best!
Please, make sure that you inform me about any URGENCY. Most time the dolls arrive quickly, but if you order for someone's Birthday, better do it in advance, or convo me for a better time calculations.
Thank you for understanding!



You can pay without a Paypal account with your credit card.
How to do that?
Just choose the option 'Paypal' and then find the option 'pay by credit card'.
Your payment will be processed by PayPal only and you DON'T need to nave PayPal account!
Shipping
So, this is where we stop for a while. There are two ways I send you your package.
One, russian post. Usually takes 10 days -2 weeks, but may take long during vacations (esp. Christmas).
Two. If urgency is more important than the cost, I can use DHL, Pony Express or EMC. The cost, as far as I know, is about 35$. Write me if you want to go this way and I will make a special, re-calculated listing for you.

And PLEASE DO NOT WORRY ABOUT CUSTOMS DUE TO POLITICS! Art is so far from the politics and dolls will come to you soon!
Additional policies and FAQs
Please make sure you agree with the information above and hopefully you will enjoy the wonderful tiny creatures I am happy to make for you!

More information

Last updated on Apr 12, 2018
Frequently asked questions
Sizing details

No, my dolls are not custom mm sized- every doll may slightly vary in size due to hills, hairstyle and other details.

They also might not fit other standard or non standard dolls. So PLEASE SPECIFY your size requirements in case you have them. I prefer the size in mm so that I might fit your desires the best way!

If you order my doll to accompany one of yours, make sure you GIVE ME THE DETAILED MEASUREMENTS of your dolls!

Thank you for understanding.

Sizing details

Can I make the doll a bit bigger or a bit smaller (middle scale or in between the scales)?

Surely yes, but the size of the face is custom in my shop. So please, my dear friend, make sure you accept the doll with "slightly other" proportions

Are there any customs problems or like that due to political issues?

Nope❤️