SantezStoYries

Miniature doll shop Every thing has a Story...

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Moving to a new apartment and new city
Will take some time to answer. Don't worry please

Announcement

Last updated on Aug 21, 2021

Moving to a new apartment and new city
Will take some time to answer. Don't worry please

Items

 

All Items

Boyfriend doll

$55.00

Two native boys

$50.00

Norman Bates !!!

$25.00

Elena Gonchar

Contact shop owner

Elena Gonchar

Reviews

Average item review
5 out of 5 stars
(434)
See reviews that mention:
Quality 19 Shipping 46 Customer service 61

About SantezStoYries

Sales 949
On Etsy since 2013

In 2014 I uploaded my first dolls. Now they invade into every house! Bringing their Stories in their tiny hands...

My name is Elena (Helena, Elaine, Helen, Helène etc). I am interested in many good books and good films, nature inspires me. Love snowboarding or rafting in Karelia and watching polar nights. I love singing and listening to rock, jazz, blues, pop and classic. I enjoy making things with my hands. Dolls have always been somewhere in my subconscious mind. So when I finally started making them, it became my world.
I love people and try to see something special in every person I meet. I normally don't remember the names, but, once I've met a person, I remember the face forever. That's why I try to create my custom dolls with special care and detail. Some call it character. Well, the main thing is that you, my dear guest, enjoy my dolls! I hope you do..

Shop members

  • Lena GONCHAR

    Owner, Creator, Curator

    Made in Moscow. Based in Yekaterinburg Blessed.

Shop policies

Last updated on May 27, 2020
Hi everyone! I don' t want to write much about me or my philosophy. What's really essential: Yes I live in Russia and we will talk a bit more about the shipment. And No Russia is not so far and you can enjoy your things from my shop very soon!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Dear guests, I always save the shipment documents and try to inform and give you the tracking number as soon as I get it. If the package is lost, I normally do not offer refunds. However, all packages normally come into the waiting hands of the customer.
If it is lost in Russia, I'll find it and send again.
If for some reason you are dissatisfied with the goods, I do not offer refunds, as it takes my time and care. But I understand you as well. So you can send me the doll within a week from the day received, packed again, and i will see what I can do- remake or make another one. Normally every customer falls in love with his or her doll immediately! All back shipping is for your money.
Anyway, anything could be negotiated eventually..


Important!
If I create CUSTOM dolls for you (special size, portrait dolls, customized dolls), I use more time and effort and sometimes buy some additional material. So if for some reason you don't agree with the result, I will Not issue the full refund. I will issue only 80% back. I appreciate my time and would like to ask you to look through my works thoroughly before ordering to have a better idea of my style and view.
Thank you.
Payment
Once you have paid - I (produce) send as soon as possible. As I am one woman operation I may send it in one two or three days. Due to weekends- could be more, especially in case if the order is big. If you need it quickly, write me that this is urgent and I will try my best!
Please, make sure that you inform me about any URGENCY. Most time the dolls arrive quickly, but if you order for someone's Birthday, better do it in advance, or convo me for a better time calculations.
Thank you for understanding!



You can pay without a Paypal account with your credit card.
How to do that?
Just choose the option 'Paypal' and then find the option 'pay by credit card'.
Your payment will be processed by PayPal only and you DON'T need to nave PayPal account!
Shipping
So, this is where we stop for a while. There are two ways I send you your package.
One, russian post. Usually takes 10 days -2 weeks, but may take long during vacations (esp. Christmas).
Two. If urgency is more important than the cost, I can use DHL, Pony Express or EMC. The cost, as far as I know, is about 35$. Write me if you want to go this way and I will make a special, re-calculated listing for you.

And PLEASE DO NOT WORRY ABOUT CUSTOMS DUE TO POLITICS! Art is so far from the politics and dolls will come to you soon!
Additional policies and FAQs
Please make sure you agree with the information above and hopefully you will enjoy the wonderful tiny creatures I am happy to make for you!

More information

Last updated on Apr 12, 2018
Frequently asked questions
Sizing details

No, my dolls are not custom mm sized- every doll may slightly vary in size due to hills, hairstyle and other details.

They also might not fit other standard or non standard dolls. So PLEASE SPECIFY your size requirements in case you have them. I prefer the size in mm so that I might fit your desires the best way!

If you order my doll to accompany one of yours, make sure you GIVE ME THE DETAILED MEASUREMENTS of your dolls!

Thank you for understanding.

Sizing details

Can I make the doll a bit bigger or a bit smaller (middle scale or in between the scales)?

Surely yes, but the size of the face is custom in my shop. So please, my dear friend, make sure you accept the doll with "slightly other" proportions

Are there any customs problems or like that due to political issues?

Nope❤️