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About saraheverettdesign
Soft colors, mythical creatures, and intimate stories narrated by my illustration.
Shop members
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Sarah
Owner, Creator
I began my career as an assistant and moved to project management after eleven years, and I have concurrently worked on and off with design and illustration since 2014. I'm a one-person show and handle everything myself from start to finish.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
SHIPPING
To conserve resources and operate with efficiency, orders are usually dispatched only once or twice a week. A tracking number will be issued to you once the order has been shipped. Orders can be shipped worldwide to wherever the United States Postal Office, Fedex, or UPS will deliver. Please keep in mind that I am not responsible for packages once they leave my care, nor can I control how quickly they reach their destination.
Since transit times vary widely by country, I am unable to provide accurate shipping times or guarantee tracking for destinations outside of the United States; the estimated transit times are simply estimations. The recipient is responsible for any customs fees or duties.
EU & UK ORDERS
As of July 1st, 2021, the European Union has made important changes concerning value-added-tax (VAT), which impact business exporting goods to recipients located in Europe. Please be aware that all recipients located in the UK & EU will be required to pay VAT and/or duties upon delivery as per regional law. I am not responsible for any customs/processing fees that may incur depending on your country's VAT laws; it is your responsibility to be aware of the laws, taxes, and fees that are required for receiving imported goods to your country. I do not charge for any applicable taxes or duties imposed by customs and revenue authorities based on the destination country. Payment of duties and/or taxes are responsibility of the recipient; I cannot
REFUNDS
Refunds will only accepted in the circumstance that your order arrives damaged and you do not wish to have a replacement issued. Please immediately send me a message with clear, visible photos of the damage. A full refund of the product will be issued if it is determined that the product was 1) shipped with a defect, or 2) damaged in transit. After a refund is approved, please return the damaged order to the address on the label. Shipping for the return is the responsibility of the buyer. Shipping charges will not be refunded. NOTE: This offer is only applicable for up to 7 days after you receive your order. After 7 days, no refunds for damage will be issued. Damage must be reported immediately.
EXCHANGES
Exchanges will only be accepted if your order arrives damaged or defected. Please immediately send me a message with clear, visible photos of the damage. A replacement of the product that was ordered will be issued if determined that the product was 1) shipped with a defect, or 2) damaged in transit. After an exchange is approved, please return the damaged order to the address on the label. Return shippingis the responsibility of the buyer; however, there will be no shipping charge for the replacement. Requests for different products or sizes will not be accommodated. NOTE: This offer is only applicable for up to 7 days after you receive your order. After 7 days, no refunds for damage will be issued. Damage must be reported immediately.
CANCELATIONS
Once an order is placed, it cannot be canceled or refunded. However, I reserve the right to cancel an order for any reason; notably, for any party who has violated a policy, or who has acted difficult or unreasonable. Orders canceled from my end will be refunded in full.
EXPEDITED ORDERS
If you need to request that an order be processed quickly or need it delivered by a certain day, please contact me immediately prior to placing your order. Expedited service is not confirmed until 1) you receive a response email from me acknowledging that I can currently facilitate an expedited request and 2) you pay for the expedited process, which will be outlined in my response. Expedited costs will incur additional charges for both express shipping and a surcharge for rapid action on my part. Absolutely no refunds will be issued for orders not making it on time to a destination by fault of the carrier as this is not a part of the process I can manage.
MISSING ORDERS
Once an order is handed off to the service carrier, it is no longer within my power to manage. If an order is delayed, mishandled by a delivery service, or stolen, it is solely your responsibility to contact the delivery service to file a claim and also a police report. I will not contact the service carrier or the police on your behalf. No refunds or replacements will be issued for orders that are marked as delivered by a service carrier.
COMMISSIONS & CUSTOM ORDERS
Yes, I am willing to consider custom commissions. Please contact me directly via the messaging system to discuss further.
GIFT WRAPPING & PACKAGING
Gift wrapping and packaging is available for an additional cost. Please contact me directly via the messaging system to discuss further.