sarahgooch's Shop Policies
Welcome to my shop, thanks for stopping by!
I currently only take payment by PayPal. Once Etsy set up a credit card payment facility I will be offering that too.
I aim to despatch orders within 3 working days. If there is a problem (I'm on holiday, sick etc.) I will send you a message. If you need your order quickly let me know before your purchase and I will adjust the shipping costs.
Please note that in the rare occasion that a customs charge is applied to your delivery the customer is liable to pay the charge. This has never happened to me as a seller but happened recently as a buyer, very annoying but apparently pretty rare.
Refunds and Exchanges
I do, of course, want you to have the best possible experience shopping with me so please let me know if I have accidentally listed something wrongly and I will do all I can to put things right. I am on Etsy pretty much every day so will reply to messages quickly. I am happy to pay the postage on returns for UK customers only. Please do send me a photo along with your message if possible. Many thanks :)
Additional Policies and FAQs
If you like a print that appears on my website, http://www.sarahgooch.co.uk but is not currently in the shop please send me a message and I will arrange a custom order. If you already own a frame you want to fill give me the dimensions and I will print the image to fit. I will calculate the cost and let you know before adding the order to the shop.
My digital prints are professional quality giclee prints on German etching archival paper, printed by a specialist based in London, so they will not fade quickly like those printed on home ink jet printers.
You can contact me outside Etsy on info [!at] sarahgooch.co.uk
Last Updated May 24, 2012