sarahlouisematthews

Sarah Louise Matthews

London, United Kingdom · 295 Sales

sarahlouisematthews

Sarah Louise Matthews

London, United Kingdom 295 Sales On Etsy since 2011

5 out of 5 stars
(97)

Announcement   Geometric Papercut Art ∆ Papercut Greetings Cards ∆ Personalised Papercuts ∆ Paper Decorations

www.sarahlouisematthews.co.uk
sarahlouisematthews.blogspot.com

Announcement

Geometric Papercut Art ∆ Papercut Greetings Cards ∆ Personalised Papercuts ∆ Paper Decorations

www.sarahlouisematthews.co.uk
sarahlouisematthews.blogspot.com

Sarah Matthews

Contact shop owner

Sarah Matthews

Reviews

Average item review
5 out of 5 stars
(97)
buttercuphiccup

buttercuphiccup on Feb 5, 2016

5 out of 5 stars

Fantastic service and great to work with Sarah on a bespoke order. Beautifully created and packaged. Thank you.

buttercuphiccup

buttercuphiccup on Jan 24, 2016

5 out of 5 stars

Love these - so beautifully packaged as always and looked gorgeous on the tree.

buttercuphiccup

buttercuphiccup on Jan 24, 2016

5 out of 5 stars

This paper house is perfect - I want to live in it : )

View all 97 reviews

Shop policies

Last updated on December 19, 2015
www.sarahlouisematthews.co.uk
sarahlouisematthews.blogspot.com
@_sarah_matthews

© All designs copyright Sarah Matthews 2011. All rights reserved.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Please note that buyers are responsible for any and all duties and customs charges that may be incurred
Shipping
I aim to dispatch items within 3 days, unless otherwise stated.

WITHIN THE UK

All items are sent by Royal Mail First Class, please note First Class is not a next day service and is uninsured, so please be aware that for this reason I cannot be held responsible for any items sent via normal First Class which are lost or damaged during transit.

If you would prefer to receive your items quicker and have the package insured, there are two options...

Royal Mail First Class Signed For
Aims to deliver the next working day, and is insured up to £50. Please note you will need to be available to sign for the package on receipt.
First Class Signed For will cost £4.50 per whole order.

Royal Mail Special Delivery
Guaranteed delivery by 1pm the next working day, fully tracked and insured up to £500. Please note you will need to be available to sign for the package on receipt.
Special delivery will cost £7 per whole order.

Please let me know if you would like either of these alternative postage options BEFORE you place your order and I will set up a custom listing.

NON UK

All items are sent by Royal Mail Airmail. Airmail aims to deliver to Western Europe in 4 working days, Eastern Europe in 6 working days and the rest of the world in 8 working days. Please be aware that these times are aims and not guaranteed and it can take much longer (a package sent using airmail is not considered lost by the Royal Mail until 25 working days after postage). Airmail is not tracked or insured, so please be aware that for this reason I cannot be held responsible for any items sent via Airmail which are lost or damaged during transit.

If you would prefer to receive your items quicker and have the package insured against loss, there is another shipping option...

Airsure
Airsure aims to deliver a day faster than Airmail. Airsure aims to deliver to Western Europe in 3 working days, Eastern Europe in 5 working days and the rest of the world in 7 working days. Please be aware that these times are still aims and not guaranteed and it can take longer. Airsure is tracked at 6 points from despatch to delivery, travels through a secure network, and is insured up to £500.
Airsure will cost £9 per whole order.

Please let me know if you would like your package sent using Airsure rather than Airmail BEFORE you place your order and I will set up a custom listing.
Refunds and Exchanges
I hope you are delighted with your purchase however if for any reason you have any problems please contact me via conversations on Etsy before opening a case or leaving negative feedback and I will do my best to resolve any problems that may occur :).

I am confident that you will be delighted with your purchase, however, should you change your mind and wish to return the item, I will be happy to refund or exchange a product as long as item is not damaged and in original condition. Please contact me as soon as possible and return your purchase within 7 working days of receipt.

Refunds
Once I have received the returned item, I will give a full refund minus the price of postage and packaging, so I will refund the cost of the items you bought, but not the postage and packaging price you paid. You as the buyer are responsible for return shipping expenses and ensuring the package arrives back to me safely. Any items lost in transit will not be refunded so please use a secure method of postage such as signed for or special delivery. Please be aware that paper items are delicate and if the product returned is not in fully resaleable condition, I reserve the right to refuse a refund on the item, and the damaged item will not be returned to you.

Exchanges
Once I have received the returned item, I will send the replacement item. You may exchange for an item of equal value. You as the buyer are responsible for return shipping expenses and ensuring the package arrives back to me safely. Any items lost in transit will not be exchanged or refunded so please use a secure method of postage such as signed for or special delivery. Please be aware that paper items are delicate and if the product returned is not in fully resaleable condition, I reserve the right to refuse an exchange on the item, and the damaged item will not be returned to you.