SassandBoss

Custom Labels, Homewares & Gifts

| Victoria, Australia
1,180 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    WEBSITE IS LIVE

Head on over to http://sassandboss.com.au for our launch specials!

Custom Orders always welcome!

Please send us a message to discuss your needs.

Want to follow us on Facebook & Instagram? @sassandboss

Thank you so much for supporting our small business.

Samantha
Sass & Boss

Announcement

Last updated on Nov 29, 2021

WEBSITE IS LIVE

Head on over to http://sassandboss.com.au for our launch specials!

Custom Orders always welcome!

Please send us a message to discuss your needs.

Want to follow us on Facebook & Instagram? @sassandboss

Thank you so much for supporting our small business.

Samantha
Sass & Boss

Items

1180 Sales
 

All Items

Samantha Arbuthnot

Contact shop owner

Samantha Arbuthnot

Reviews

Average item review
5 out of 5 stars
(180)
See reviews that mention:
Quality 27 Shipping 18 Customer service 28

About SassandBoss

Sales 1,180
On Etsy since 2013

Custom Home organising labels and storage, Home decor and Personalised gifts for all occasions.

Shop members

  • Samantha Arbuthnot

    Owner, Designer, Maker

    Welcome! I'm Sam, a mother of two beautiful & sassy girls & wife to a supportive husband. I have started to share my passion, an organised home offering custom labels. Please follow me on my journey and support our small business.

Production partners

  • Macrame Wonderland

    Australia

    Nat from Macrame Wonderland has lovingly knotted these beautiful items to pair with our personalised items.

Shop policies

Last updated on June 11, 2021
Welcome to Sass and Boss.
Please read our policies before purchasing to ensure transparency and understanding of our Shop Policies, ordering process, Shipping/postage and care instructions.

***HOW TO ORDER***
Please choose the available options from the drop down boxes.
Please include all information needed to complete your order including names/words and colours of each item etc.

If you don’t see what you need, please message us to create a Custom Listing for you.


*If you would like Local Pickup from Ocean Grove, VIC please indicate in the “Notes to seller” field at checkout. Prompt pickup within 3 days of completed order is expected. Please leave your mobile number so that we may text you a completed order notification and to arrange a pickup time.

***SIZING***
Please measure your item that you wish to be labelled in centimeters.
Allow 1cm-2cm of blank space around where you would like your label to be, this allows for a visually appealing and readable label.

Sizing is a guide only and will depend on Font selection and length of longest word in the group. Labels containing 2-3 words or more will appear on 2 lines, unless otherwise specified.
* For Example.. Self Raising Flour (usually the longest) will appear on 2 lines and all other words in that size selection will be sized accordingly to ensure the group are all the same text size for a uniform look.

If you do not see a size that you think will be suitable, please contact us and we can discuss to ensure you are ordering the correct size for your product.

We are also able to provide up to 3 samples on request and happy to help with sizing if you send through your measurements prior to purchase.

***CARE INFORMATION***
Premium vinyl, however not reusable, so please take extra care when applying to ensure they are not damaged on application. Not Dishwasher Safe, Not microwave safe, Hand wash only, Do not soak.

***APPLICATION***
Application instructions are included with your order and we have a strict refund policy.

Best applied to smooth surfaces, does not adhere well to silicone based, powdery feel, rough or textured surfaces.

Some extra time and care is needed for some surfaces. If you are having trouble adhering your labels, please send us a message and we can provide some extra tips based on your product.

*We also have a video on How to apply our labels available to view through our Facebook and Instagram pages.

***POSTAGE***
All orders now have tracked postage to ensure that they are able to be tracked, we are able to confirm delivery status and ensure you know your estimated delivery times.

*We DO NOT accept responsibility for delays in postage, damaged or lost items through Australia Post. These will need to be dealt with through Australia Post directly and notify us of the claim so we may assist where we can.

If you would like to upgrade your order with Express post, you may purchase a postage upgrade in our store or at checkout for $5.

We also offer Rush Order fees for $15 which ensures your order is completed and posted in 3 days. Your order is also given priority over all current orders.

***LOCAL PICKUP***
If you are local to Ocean Grove, VIC, Australia or surrounding suburbs, we are happy to do local pickup or delivery and will arrange a pickup time through messages. We ask that prompt pickup within 3 days of your order being completed.

*Please make a note in the “Notes to seller” section at checkout if you wish to pickup. Postage will be refunded on pickup to ensure items are picked up within the required timeframe.

** If you do not pick up or make contact within 7 days of your order being completed, your order will be posted or delivered personally if within our delivery range and postage cost will not be refunded.

***RETURN POLICY***
* Please note that all products are quality checked and photographed prior to shipment.
Failure to follow the installation instructions provided is not considered a defect.

No refund will be issued for failure to follow these detailed instructions. Video evidence of your application process may be asked to be provided.

Items must be returned and a full refund for returned items that are found defective, excluding postage will be issued.
* Incorrect size ordering is not covered under refund, detailed instructions on how to order the correct size are included above under ***SIZING***.

We are always happy to provide digital samples of your labels before ordering or posting. Please message us if you would like to check how your overall labels will turn out.

Thanks so much for shopping with our Small Business. We can’t wait to work with you to Organise your home and be a part of gifting beautiful things to your loved ones.

Have a wonderful day,
Samantha
Sass & Boss

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds not accepted unless faulty. Proof of fault must be shown via photograph before payment refunded. We do not take responsibility for buyer not following application instructions included with purchase.
Payment
I accept all Payments that are available through Etsy.

No payment information is stored or kept on file.
Shipping
All Postage is sent with Tracked postage via Australia Post

Upgrade postage with to Express post, with Tracking for $5

We also offer a Rush order fee for $15 which ensures your order is completed within 3 days and takes priority of all our current orders.
Additional policies and FAQs
Custom Orders always welcome, please send me a message to discuss and I can create a custom order for you.