For example, AbbeyForge Catholic Rosary designs bear a one year warranty against defects in materials or workmanship AND they also carry a free lifetime service ticket meaning no labor charges on repairs. Just email to notify me and return all parts (including the extra gemstone links that ship for free with most AbbeyForge Catholic Rosary strands). I will repair your rosary with zero labor, processing or handling fees (materials charges may apply if for example beads are lost/damaged). See http://www.abbeyforge.com/choosing-a-rosary.html
Convo for design modifications/enhancements or to enquire about custom work. Most items in this shop may be customized and/or personalized so let me know your requirements. Please take a moment to glance through my policies and by all means feel free to convo if further clarification is required.
Peace be with you,
Accepted payment methods
Returns and exchanges
Do not write Return To Sender on the original ship label or it will take a month for the package to get back to me.
I will process your refund (same day) when the item arrives here.
Returning a purchase voids any vouchers/discount coupon(s) issued.
When returning merchandise kindly return any Gift With Purchase bonus(es).
With a few exceptions, bridal jewelry (pearl designs) generally do not qualify for return.
If you're not sure whether an item is returnable please convo me prior to purchasing.
Cheques: I will accept CAD cheques written on Canadian banks. Use www.xe.com to estimate CAD equivalent and convo to arrange sending a CAD cheque.
Money Orders: I accept Canadian postal money orders for the CAD equivalent of the prices which are shown here in USD.
International Postal Money Orders (in USD) are also okay.
Please convo to arrange alternate payments like these.
Lay Away: is *always* available for any of my listings. Convo to arrange a payment schedule that meets your requirements.
Payments made on layaway terms are non refundable.
Layaway payments made on custom orders are also non refundable.
Please pay immediately upon checkout. I require payment within three days of purchase unless you are forwarding a cheque or money order. Shipping on cheque or money order payments takes place once we receive your payment by mail.
Convo me if you have any questions concerning my payment policies.
Ensure that your paypal address is accurate! I charge a $25 fee for items returned undeliverable, including items returned due to inaccurate/partial address or for a refused shipment. International recipients are responsible for customs, duties or domestic handling fees assessed by their postal authority. Refused shipments are charged a $25 restocking fee.
My handmade jewelry arrives in an attractive cotton lined jewelry box with tied bow that's 100% ready for gifting.
S&H prices vary per item. For rare, highly customized, labour intensive or irreplaceable items (like my rosaries) the S&H fee may be higher to cover insurance and a tracked label (which we need as our proof of shipment).
Our packages are clearly addressed and we maintain records as proof of all shipments.
All shipments outside Canada are processed using PayPal Ship module. Shipping takes place promptly per the time frame specified for each item.
PLEASE NOTE: if your paypal address is "unconfirmed" or your PayPal sender status is "unverified"... in these cases we don't ship until we receive your written confirmation that you have authorized the paypal transaction. We'll email and convo you upon receiving the transaction notification and shipment will take place asap once you've replied/confirmed that you duly made the purchase.
If your purchase is time sensitive please convo us to let us know and we'll strive for same day/next day dispatch.
All purchase transactions receive a followup notifier email confirming that fulfillment is taking place and advising approximate delivery time.
If you require shipment to an address other than your residence/billing address then specify the alternate shipping address within your paypal profile prior to completing checkout.
We dispatch via Canada Post: either using regular Air Mail or in high value cases by insured and tracked service. Please feel free to convo with any shipping related questions or concerns.
Many items in this shop are dispatched via Canada Post's new "Tracked Packet" or the slightly higher "Expedited" service. Both methods are trackable with delivery in approximately 7 business days or less. Kindly note however that small value shipments (under $50 are often sent via regular Air Mail (not insured or trackable).
If you're not sure whether your shipment will be insured (at our expense) please convo me.
If you wish to purchase insurance please convo me and I will send you a paypal invoice for the required $6 upgrade (For insured labels the actual cost is $14.00 or more to remote parts of the southern USA).
Prices are specified on a per item basis and the service is Canada Post's regular Air Mail (Air Mail offers no tracking or insurance).
For large packets/high value orders we offer Canada Post's new (January 2013) "Tracked Packet" option (arrives 6-12 business days). Costs vary widely depending upon destination. Actual cost is $40+. Contact us regarding your international shipping concerns or with any shipping questions.
IF YOU ARE BUYING EXPENSIVE ITEMS:
**Please purchase insurance.**
**Why not add your telephone number to your PayPal profile?** (that way this vital piece of contact information will appear on your PayPal-generated ship label).
IF YOUR PARCEL IS TRACKABLE:
**Begin tracking it immediately.**
**Don't wait a month to check where your package is.**
**Follow tracking status online at http://www.canadapost.ca (or at your country's postal site once the package clears your customs).**
We follow tracked status only to the point where your package clears customs in your destination country.
IF YOUR PARCEL'S DELIVERY PROGRESS STALLS:
(In other words when you notice that the package has remained at a certain city or status for more than 3 days) --
**Contact your local postal outlet immediately and initiate a trace for your package.
**If your PayPal ship address is incomplete your parcel could be deemed "undeliverable" by your postal authority.**
**Undeliverable items are returned to sender.**
**Undeliverable parcels are often returned to Canada "BY SEA"!**
**That's a process that may take THREE OR MORE MONTHS**
**If your package is returning to us, we won't know where your package is (we won't have access to any status data) so during this timeframe we won't be able to issue any form of refund.**
***PURCHASE INSURANCE!*** In many cases the upgrade to insured courier delivery for international shipments is $40.
Additional policies and FAQs
I stock hundreds of gemstone beads and I have a vast array of precious metal findings so if you'd like me to create a custom version of one of these designs, kindly convo your interest.
I have hundreds of other items available for sale. Please convo if you are looking for something not currently shown here.
My Gahooletree shop offers luxe, formal and evening jewelry all handmade by me using rare and precious materials: http://www.gahooletree.etsy.com.