Sassy Grace Dollie Shop
sassygrace's Shop Policies
Welcome to the Frosting Ship. We feel our feedback speaks volumes, so please shop with us and give us a chance to please you!
Do not use "other" for payment unless we are in a trade.
I will only ship to CONFIRMED addresses, so if you need it shipped elsewhere, you must confirm an address in Paypal first. Because of Paypal's inclination to side with Buyers in trasaction issues, I will only ship to the address on record in Paypal, I will have a tracking number, and I will not be responsible for lost packages by providing that tracking number as proof of shipping.
I ship every 3-7 business days, so please plan 10-14 days for receipt of your order. International orders will take longer. I often get these shipped sooner, but I am a homeschooling mom, and we are often out and about during the year. Every seller is different, so please note that my shipping times may differ from others.
Refunds and Exchanges
Refunds and exchanges are possible, after discussion. Personal items, such as soaps and lip glosses are not refundable, for health reasons.
Once you have left neutral or negative feedback, my incentive to provide the best possible customer service is greatly diminished. Please be a good Etsy citizen and speak to me prior to leaving anything but positive feedback.
Additional Policies and FAQs
Be sure to READ the listing description for words like "used" or "partial." It is your responsibility to know what you are buying. Many items are previously-loved, so be sure to read the descriptions. Have fun shopping!
Last Updated May 5, 2012