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sassygrace's Shop Announcement

We do layaway! Contact me for details!

Please enjoy shopping, and your order will be sent within normal handling time (7-10 days for regular items, 10-14 days for custom/made-to-order items) plus shipping times. Please allow appropriate delivery time.

GIFT CERTIFICATE NOTE: Gift certificates and credit can be used on in-stock items only. Gift certificates cannot be used for custom orders.

SHIPPING NOTE: Buyers (and even traders) are responsible for reading shop policies and noting the shipping times, especially for custom and made-to-order items. These may take up to 2 weeks to MAKE unless you have convo'd me about a rush order. I also ship every 1-2 times per week, not every day, so please be patient.

See our other shops:

Boutique at www.sassygraceboutique.etsy.com - Party

Please read my store policies before buying and for detailed beauty product information, so that there are no conflicts. Thanks!

sassygrace's Shop Policies

Welcome

Welcome to the Frosting Ship. We feel our feedback speaks volumes, so please shop with us and give us a chance to please you!

Payment

Do not use "other" for payment unless we are in a trade.

Shipping

I will only ship to CONFIRMED addresses, so if you need it shipped elsewhere, you must confirm an address in Paypal first. Because of Paypal's inclination to side with Buyers in trasaction issues, I will only ship to the address on record in Paypal, I will have a tracking number, and I will not be responsible for lost packages by providing that tracking number as proof of shipping.

I ship every 3-7 business days, so please plan 10-14 days for receipt of your order. International orders will take longer. I often get these shipped sooner, but I am a homeschooling mom, and we are often out and about during the year. Every seller is different, so please note that my shipping times may differ from others.

Refunds and Exchanges

Refunds and exchanges are possible, after discussion. Personal items, such as soaps and lip glosses are not refundable, for health reasons.

Once you have left neutral or negative feedback, my incentive to provide the best possible customer service is greatly diminished. Please be a good Etsy citizen and speak to me prior to leaving anything but positive feedback.

Additional Policies and FAQs

Be sure to READ the listing description for words like "used" or "partial." It is your responsibility to know what you are buying. Many items are previously-loved, so be sure to read the descriptions. Have fun shopping!

Last Updated May 5, 2012