PDF PURCHASES: Due to the nature of digital files, once the files have been emailed or downloaded, I do not give refunds or exchanges. Please read item descriptions carefully and make sure you understand what you are purchasing.

Printed charts and kits may be returned within 14 days, provided they are unopened and in as-new condition. Return shipping is the buyer's responsibility. Once the item has been returned and inspected, a refund will be issued within three business days.

If for any reason you are not happy with your purchase, please let me know how I can fix the problem and I'll do my best to help.

I accept Paypal, credit cards, and Etsy gift cards. If you would like to apply a coupon code to your purchase, that must be done before you place your order by entering the code at checkout.

DIGITAL ITEMS: Instant downloads are available as soon as payment clears. For digital purchases that are not instant downloads, your files will be sent via email within 24 hours of payment.

PRINTED ITEMS/KITS: ship in 1-3 business days. For customers outside the US, I'm happy to combine shipping on multiple items. Please contact me before placing your order.

FAQs

Q: Do you sell wholesale to shops?
Yes! Satsuma Street charts are available as printed leaflets for needlework shops and websites. Please contact me at satsumastreet[at]gmail.com for a wholesale catalog and ordering info!

Q: What fabric do you use for your samples?
Many of my samples, including the city patterns, are stitched on Fiddler's Cloth, which is a type of Aida that has a variegated, natural look to it. It's available from many craft stores and online sellers, just search for "Fiddler's Aida".

Q: I don't cross stitch. Do you sell finished cross stitch pieces?
Unfortunately, I cannot sell the finished pieces. I only make one sample, and I need to keep them for publicity purposes. You should really try cross stitch though...I think you'll like it.

Q: Would you make a custom pattern for me?
I'm currently too busy to take requests for custom patterns. I may be available to do commissions for publication. If you are interested in publishing my work, please send me a message here, or email me at satsumastreet [at] gmail.com.

Q: Do you have any other city patterns available?
All the patterns I have are in the shop! You can stay in touch with me through Instagram and Facebook to see what I'm currently working on and what will be released next.

Q: Can I sell a piece I've made from a Satsuma Street pattern?
How could you part with it?? No, my patterns are for personal use only and finished pieces, paper patterns or kits may not be sold without my direct permission.

Q: I think someone is selling or sharing Satsuma Street patterns without your permission, what should I do?
They may be an authorized reseller, but if you're not sure please let me know! I vigorously defend my copyrights, so send me a link to the content and I will take it from there.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fullfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jody Rice, am the data controller of your personal information. If you have any questions or concerns, you may contact me at satsumastreet [!at] gmail.com.