SatsumaStreet

Cross Stitch for a Happy World

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| 104,800 Sales | 5 out of 5 stars 5 out of 5 stars

SatsumaStreet is a Star Seller!

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Has a history of shipping on time with tracking.

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Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Please visit our new site: www.satsumastreet.com ❤️ Love Satsuma Street? Join the Satsuma Street Stitchers group on FB! ** Instagram: @craftnik ** Home of the ORIGINAL Pretty Little City Series! ** Featured on Martha Stewart, NPR, Buzzfeed, Better Homes & Gardens, Apartment Therapy, CrossStitcher, Mollie Makes, Disney Baby, and more! ** Please see my FAQs under Policies regarding Custom Orders, Wholesale Orders, and more.

Announcement

Last updated on Apr 27, 2022

Please visit our new site: www.satsumastreet.com ❤️ Love Satsuma Street? Join the Satsuma Street Stitchers group on FB! ** Instagram: @craftnik ** Home of the ORIGINAL Pretty Little City Series! ** Featured on Martha Stewart, NPR, Buzzfeed, Better Homes & Gardens, Apartment Therapy, CrossStitcher, Mollie Makes, Disney Baby, and more! ** Please see my FAQs under Policies regarding Custom Orders, Wholesale Orders, and more.

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104800 Sales

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Jody Rice

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Jody Rice

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About SatsumaStreet

Sales 104,800
On Etsy since 2013

Cross Stitch for a Happy World

Satsuma Street is the name of the street I live on, so in case you were wondering, there's that mystery solved. Satsuma Street is in Los Angeles, where I live with my husband and two goofy cats. In 2013 I quit my exciting job in the film industry to become a full-time cross stitch designer. Crazy, right?

You know how everyone always says if you want to start a business, you should identify a need and then fill it? I thought that was lame advice until I tried it. But it turns out, that's exactly how it works! I felt like there weren't enough interesting, contemporary cross stitch patterns for crafters who want to make something amazing... something they will love and be proud of for years. So I set out to design some, and I drew inspiration from my favorite artists, like Mary Blair and Charley Harper and Alexander Girard, and I just hoped there were people out there who would find them and love them. And the wonderful thing is, they did!

Since then, Satsuma has evolved into a thriving international community of stitchers. Satsuma Street charts can now be found in hundreds of shops around the globe, from Iowa to Iceland! That husband I mentioned eventually quit his job too, and now helps me run the business (the cats still refuse to do any work).

I hope you are one of those people I wasn't sure existed, and I hope you join our community of stitchers where you can share your love of craft and modern design. If you need me I'll be here, living on Satsuma Street, dreaming up new cross stitch patterns to make you happy.

Shop members

  • Jody Rice

    Owner

    A lifelong needlecraft enthusiast, I've worked as a costume designer, graphic artist, and craft designer for 20+ years. I've contributed designs to many craft and sewing books, and taught countless people how to thread a needle and start stitching!

  • Josh Henaman

    Shipper

    Josh does all of Satsuma Street's order filling, coffee making, and cat wrangling.

Shop policies

Last updated on January 23, 2023
Welcome to Satsuma Street!

Hi, I'm Jody Rice, the owner and operator of Satsuma Street. I make happy cross stitch patterns so you can fill your life and your home with colorful, beautiful artwork that you make with your own two hands! (All your friends will be super impressed, I promise.)

ABOUT MY DESIGNS
All Satsuma Street patterns are stitched by me or one of my trusted sample stitchers before I make them available for sale. You can purchase my charts with confidence that they will look great when you finish them!

Can beginners make my projects? You bet! If after purchasing a pattern, you are confused or need help in any way, just ask me! I'm always happy to answer questions, and all my instant downloads come with a page of instructions that explain basic cross stitch techniques. Or, check out my online directions at satsumastreet.com/how-to

COPYRIGHT
All Satsuma Street patterns and images are copyright protected and may not be redistributed, reproduced, sold, or shared in any way, shape or form without prior permission from Satsuma Street Inc.

Digital patterns MAY NOT be resold in any form. This includes selling the digital file AND/OR selling a printed copy of the digital file. Patterns MAY NOT be offered for free in any forum. If you have found a Satsuma Street pattern offered for free online, it is an illegal use of my intellectual property. Sharing copyrighted materials without permission is not a very nice thing to do (it's also a crime).

Printed versions of Satsuma Street patterns are sold through authorized retailers. Here on Etsy, The Cottage Needle is an authorized seller of my printed charts.

Finished items made from Satsuma Street patterns may not be sold without direct permission.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: before item has shipped

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fullfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jody Rice, am the data controller of your personal information. If you have any questions or concerns, you may contact me at satsumastreet [!at] gmail.com.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

Seller details

is considered a professional seller (known as a trader) in the EU. What's this?