saucerville

Soutache By Anna Williams

Detroit, Michigan 501 Sales On Etsy since 2006

0 out of 5 stars (207)

saucerville

Soutache By Anna Williams

Detroit, Michigan | 501 Sales

Shop owner

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Anna

Contact shop owner

Anna

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    Announcement    Hello, there, and welcome to Saucerville.

    Everything is made in a smoke and pet-free environment. If you need gift wrapping, a special note or any other considerations, please send me a convo or put a message in the 'notes to seller' box at checkout.

    Thanks for stopping by!

    Announcement

    Last updated on Oct 12, 2015

    Hello, there, and welcome to Saucerville.

    Everything is made in a smoke and pet-free environment. If you need gift wrapping, a special note or any other considerations, please send me a convo or put a message in the 'notes to seller' box at checkout.

    Thanks for stopping by!

    Reviews

    No reviews in the last year
    See reviews that mention:
    quality 5 shipping 25 customer service 18

    Shop policies

    Last updated on October 12, 2015
    Welcome!

    I create useful and wearable art and objects from soutache, beads and reclaimed board games.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    Items that are damaged upon arrival will be immediately replaced. I stand by my products: they are sturdy and made to last. I pack and ship with care.

    Exchanges will be handled on a case by case basis. I honestly have never had anyone ask about returning an item, but if you have buyers remorse, we'll work together to fix it.
    Payment
    Payment must be received before orders are shipped. This is to prevent theft and other loss. Paypal and direct checkout are available. If you need to use a different form of payment, please reach me via convo or email before you place your order. I am open to doing custom work. Depending on the project a deposit for materials may be required, but all costs will be discussed before we reach a final agreement. Any questions about payment can be asked via convo.
    Shipping
    Orders are shipped within three business days in secure packaging. I typically ship next day and will inform you via convo if I need to use the full three days. Recycled packing materials used when available. Orders over $50 ship with insurance and confirmation at no additional cost.

    Occasionally items are lost in the mail. If you order an item which seems to be taking a long time or does not arrive, please reach out to me via convo. I retain shipping receipts for my records and often am able to track items. If an item is lost in the mail, my policy is to replace the item if possible. If I cannot provide you with a duplicate item within a reasonable time, it is my policy to issue a refund.
    Additional policies and FAQs
    Alchemy and custom orders welcome.

    All items are ready to ship unless specifically noted. If you request any changes to an existing item I will let you know before you buy if it will delay shipping.

    Wholesale available.

    I ship out packages of samples to prospective buyers.
    Send me a convo with the name and address of your store (or name and address of you and web address of your store) and mention that you're interested in product samples.
    There is a $50 minimum wholesale order.

    Consignment also available. Convo me with details.

    I guarantee my work. If you aren't satisfied, neither am I. I will do everything I can to remedy problems quickly.

    It's a pleasure doing business with you.