SayYourPiece

Personalized Gifts for Wedding, Baby & Home

Fairfield, California · 18455 Sales

SayYourPiece

Personalized Gifts for Wedding, Baby & Home

Fairfield, California 18455 Sales On Etsy since 2008

5 out of 5 stars
(5770)

Announcement   Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the special occasions and people in our lives.

Announcement

Last updated on Dec 31, 2016

Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the special occasions and people in our lives.

Eileen Southern

Contact shop owner

Eileen Southern

View all 182 items

Updates

Always need nice to see an alternative color scheme.
Can we tweak one of our designs to suit your needs??? Ummmm, YES!
Want to tweak one of our designs to make it completely your own? This client did blush
View all 36 updates

About

A Happy Mechanic Amidst a Sea of Artists

Say Your Piece! as it exists today is devoted to creating pieces that SAY what our clients want to say. That expression comes in the form of shape, function, text, color and images.

Etsy is a gold mine of artisans, and maybe in another twenty years I will have earned that same title. For now, though, I am more of a mechanic. I am very good at what I do and take great pride in serving my clientele with a quality product and excellent service... and contributing in a small way to the celebration of life's most precious moments.

Tweet

Shop members

  • Eileen Southern

    Owner, Creator, WhateverIsNeeded

    Full time Etsy entrepreneur :) Mom of one exquisite daughter who makes me indescribably proud, wife of one fabulous retired husband who has become my right arm in this incredible journey.

  • Mike

    Shipper, Paper Pusher, WhateverIsNeeded

    Retired after a kajillion years in the theme park industry. Fabulous father, rock of a husband, and head honcho for packaging and shipping... and the guy who catches (almost) all of my mistakes before they reach you :)

  • Sadie & Tater

    Supervisors

    Sadie & Tater make sure that we keep life in perspective :)

Shop policies

More information

Last updated on Mar 18, 2017
Frequently asked questions

What is the turnaround time on my order?

If you have purchased a listing that indicates that the item is "ready to ship", then we will have it packaged and shipped within two business days.

If you have purchased a made-to-order item (which is indicated in the listing item overview box in the upper right hand corner of the listing page) turnaround is listed as 2-3 weeks. Turnaround times are set to include additional time necessary to deal with any issues that might arise during the firings. We ALWAYS strive to ship earlier than scheduled, and If both fires go without issue, we absolutely do so :)

Why does it take so long?

All of our made-to-order items are made from wet clay. They are thrown or hand rolled, cut, impressed, shaped and then dried thoroughly. Once dry, holes are drilled and edges are sanded and cleaned. Next they are fired, which is a 24 hour process from ramp up to cool down. Once complete, the pieces are then painted, glazed, and then fired again. Each firing requires that we have a minimum of 70- 80 pieces pieces ready to go. If all goes without issue, then we can ship a bit early. But if not, then we will use the remaining turnaround time to address any issues.

Returns/Exchanges

If you have ordered a customized item and we have made an error on that order, send a photo within 3 days of delivery and we will replace the item as quickly as possible at our expense or refund your purchase.

If you have purchased an item which can be put back into inventory and you would like to exchange it for another, simply contact us with your request. As long as we can re-list the item, we are happy to accommodate an exchange. In such a case, shipping expense is the responsibility of the buyer.

Paypal charges a $.30 fee on refunds. In the event that Say Your Piece! is requested to initiate a refund within 24 hours of purchase AND that refund is needed through no fault of our own, this fee will be passed on to the client.

Non-Delivery Claims

All items are shipped USPS and tracking numbers are provided when the postage is generated. Please understand that once an item is confirmed delivered, non-delivery claims will not be accepted. If your residence is a multi-unit building please consider using an alternative mailing address to avoid your package being delivered to the incorrect box.