SayYourPiece

Personalized Gifts for Wedding, Baby & Home

Fairfield, California · 22709 Sales

SayYourPiece

Personalized Gifts for Wedding, Baby & Home

Fairfield, California 22709 Sales On Etsy since 2008

5 out of 5 stars
(6653)

Announcement   Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the special occasions and people in our lives. Turnaround time is 2-3 weeks depending on current volume. We are always happy to rush an order if we are able.

Announcement

Last updated on Apr 2, 2018

Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the special occasions and people in our lives. Turnaround time is 2-3 weeks depending on current volume. We are always happy to rush an order if we are able.

Eileen Southern

Contact shop owner

Eileen Southern

View all 170 items

Reviews

Average item review
5 out of 5 stars
(6653)
Samantha Chou

Samantha Chou on Jun 20, 2018

1 out of 5 stars

Never received my item but I don’t think it’s the shops fault. Believe it was the post office who delivered it to the wrong mailbox and that person took it. After trying to report it I got a not so friendly message from here. Not willing to help or anything.

Eileen

Eileen responded on Jun 20, 2018

Say Your Piece is ALWAYS willing to work with a client who is forthright. In this particular instance, the client chose to file a case against the shop for non-delivery without first having contacted us for assistance; and in doing so indicated to Etsy that we had been contacted and had simply ignored the inquiry. This was most certainly not the case. Etsy opened and closed the case immediately because the item had been shipped and delivered as promised. Unfortunately, by virtue of client's actions up until the closure of the case, it seemed clear that any further action on our part would not prove productive. As always, we wish the client well and encourage all potential clients to peruse our feedback as affirmation of our practice of providing a quality product and excellent service.

Danielle Elmore

Danielle Elmore on Jun 20, 2018

5 out of 5 stars

I love the design! It fits perfectly on the counter and I don’t have to worry about my rings or necklace falling in the sink. It shows beautiful craftsmanship and was shipped in a good amount of time! I highly recommend this anyone looking for a personalized and unique jewelry holder!

View all 6653 reviews

About

A Happy Mechanic Amidst a Sea of Artists

Say Your Piece! as it exists today is devoted to creating pieces that SAY what our clients want to say. That expression comes in the form of shape, function, text, color and images.

Etsy is a gold mine of artisans, and maybe in another twenty years I will have earned that same title. For now, though, I am more of a mechanic. I am very good at what I do and take great pride in serving my clientele with a quality product and excellent service... and contributing in a small way to the celebration of life's most precious moments.

Shop members

  • Eileen Southern

    Owner, Creator, WhateverIsNeeded

    Full time Etsy entrepreneur :) Mom of one exquisite daughter who makes me indescribably proud, wife of one fabulous retired husband who has become my right arm in this incredible journey.

  • Mike

    Shipper, Paper Pusher, WhateverIsNeeded

    Retired after a kajillion years in the theme park industry. Fabulous father, rock of a husband, and head honcho for packaging and shipping... and the guy who catches (almost) all of my mistakes before they reach you :)

  • Sadie & Tater

    Supervisors

    Sadie & Tater make sure that we keep life in perspective :)

Shop policies

More information

Last updated on Jun 22, 2018
Frequently asked questions

What is the turnaround time on my order?

If you have purchased a listing that indicates that the item is "ready to ship", then we will have it packaged and shipped within two business days.

If you have purchased a made-to-order item (which is indicated in the listing item overview box in the upper right hand corner of the listing page) turnaround is listed currently set at 2 - 3 weeks. Turnaround times can change depending on the current level of demand and are set to include additional time necessary to deal with any issues that might arise during the firings. We ALWAYS strive to ship earlier than scheduled, and If both fires go without issue, we absolutely do so :)

Why does it take so long?

All of our made-to-order items are made from wet clay. They are thrown or hand rolled, cut, impressed, shaped and then dried thoroughly. Once dry, holes are drilled and edges are sanded and cleaned. Next they are fired, which is a 24 hour process from ramp up to cool down. Once complete, the pieces are then painted, glazed, and then fired again. Each firing requires that we have a minimum of 70- 80 pieces pieces ready to go. If all goes without issue, then we can ship a bit early. But if not, then we will use the remaining turnaround time to address any issues.

Returns/Exchanges

If you have ordered a customized item and we have made an error on that order, send a photo within 3 days of delivery and we will replace the item as quickly as possible at our expense or refund your purchase.

If you have purchased an item which can be put back into inventory and you would like to exchange it for another, simply contact us with your request. As long as we can re-list the item, we are happy to accommodate an exchange. In such a case, shipping expense is the responsibility of the buyer.

Paypal charges a $.30 fee on refunds. In the event that Say Your Piece! is requested to initiate a refund within 24 hours of purchase AND that refund is needed through no fault of our own, this fee will be passed on to the client.

Non-Delivery Claims

All items are shipped USPS and tracking numbers are provided when the postage is generated. Please understand that once an item is confirmed delivered, non-delivery claims will not be accepted. If your residence is a multi-unit building please consider using an alternative mailing address to avoid your package being delivered to the incorrect box.

Customs / VAT Taxes

Buyers are always responsible for paying any Customs or VAT taxes. Here is link that may be of some assistance: https://ec.europa.eu/taxation_customs/national-customs-websites_en