Announcement   Handcrafted Artisan & Folk Art Jewelry using gemstones, precious metals, and Mexican Folk Art ephemera. Follow me on Instagram & Twitter: @scarlettedove
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Updated: September 2018

Scarlette Dove no longer ships overseas. Due to the extended time it takes to receive shipped items overseas along with customs fees being too high for buyers, I have discontinued overseas shipping. Please note, if you make a purchase and your shipping destination is outside the USA, your order will be canceled and refunded.

This excludes Canada. Scarlette Dove will still ship to Canada.

Announcement

Last updated on Sep 18, 2018

Handcrafted Artisan & Folk Art Jewelry using gemstones, precious metals, and Mexican Folk Art ephemera. Follow me on Instagram & Twitter: @scarlettedove
**********************************************
Updated: September 2018

Scarlette Dove no longer ships overseas. Due to the extended time it takes to receive shipped items overseas along with customs fees being too high for buyers, I have discontinued overseas shipping. Please note, if you make a purchase and your shipping destination is outside the USA, your order will be canceled and refunded.

This excludes Canada. Scarlette Dove will still ship to Canada.

Jen.

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Jen.

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  • Jen.

    Owner, Designer, Maker

Shop policies

Last updated on September 15, 2018
Hello. Thank you for stopping by. All jewelry is handmade in San Antonio, Texas. I use gemstones, sterling silver, and often images of Frida Kahlo, La Loteria, or Dia de los Muertos in my jewelry designs. No two pieces of jewelry are ever alike.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you are unhappy with an item you can return the item for a full refund minus the shipping and handling. Please email me immediately so we can go over the return information.

Item(s) must be returned within 7 days and must be in the original condition as it arrived to you. Items must be returned safely packed, postage paid, WITH delivery tracking. Refund will be given minus shipping charges when item(s) have been received.

Refunds will not be given on "custom orders" or "personalized items" or "sale items."

If you item arrives damaged please email me.
Payment
Payments are accepted via PayPal or via ETSY payments. I do not accept payments via cash or money order. If you choose to cancel your order for which ever reason I will issue you a refund minus a 10% re-stocking. If you have any questions, please contact me.
Shipping
Items ship within 3-5 days of purchase. I ship with USPS, unless requested otherwise. If you prefer an alternate mail carrier, please e-mail or convo me. An e-mail confirmation with tracking number is sent once your package has shipped.

Please note I do not ship on Saturdays or Sundays.

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International Buyers:

Scarlette Dove no longer ships overseas. Due to the extended time it takes to receive shipped items overseas and along with customs fees being too high for buyers, I have discontinued overseas shipping. Please note, if you make a purchase and your shipping destination is outside the USA, your order will be canceled and refunded.

This excludes Canada. Scarlette Dove will still ship to Canada.

Updated: September 2018
Additional policies and FAQs
Custom orders welcome!

The policy for custom orders is as follows:

Custom orders require a 1/2 non-refundable down payment to begin working on your jewelry and the rest paid in full upon completion.

There is absolutely no refunds on custom or personalized work.